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HTSM 111 Chapter 3 2023 Flashcards | StudBud
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HTSM 111 Chapter 3 2023
HTSM 111 Chapter 3 2023
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1
Which of the following is NOT a primary function of the human resources department?
Creating an environment where customer satisfaction can be measured
Implementing best practices through effective recruitment and selection
Remaining focused on price, market share, and cost savings strategies
Ensuring clear communication of an organization's vision and program future
2
Which one is the major features of service EXCEPT?
Consistency
Perishability
Variability
Intangibility
3
When services are considered as theater, which of the following would be performed backstage?
Food serving
Reciption
Valet parking
Food preparation
4
What is one of the most important marketing concepts we introduced last week?
Purification
Force
Segmentation
Synthesis
5
Which of the following options can NOT be classified under the "five service quality dimensions?"
Reliability
Expectation
Empathy
Tangibles
