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Xfinity Proucts & Services Flashcards | StudBud
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Xfinity Proucts & Services
Xfinity Proucts & Services
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Knowledge Check ✔
Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
Which XH system includes 1 Camera?
Base Home System
Complete Home System
Ultimate Home System Plus
Ultimate Home System
2
How can your customers watch their recorded shows on their tablet or phone?
Xfinity My Account App
Xfinity Mobile App
Xfinity Connect App
Xfinity Stream App
3
Prepaid customers can refill their internet for another month using all methods EXCEPT
In Person at prepaid dealer location
Xfinity My Account App
Call 1-855-757-PREPAID
xfinityprepaid.com
4
If a customer is having issues with their Prepaid Modem within the first 30 days they should return it where?
At any Xfinity Prepaid Dealer
At the store they purchased it from
At any Boost Dealer
Call 1-855-75-PREPAID to exchange
5
Prepaid internet speeds are?
22 Mbps / 1 Mbps
20 Mbps / 2 Mbps
25 Mbps / 2 Mbps
20 Mbps / 1Mbps
6
For CAD's, all are correct methods of receiving customer consent to finalize a sale EXCEPT?
Verbal
Signature
Email
Text Message
7
The upfront cost for Preaid Internet is $80. How much of that cost goes towards the first 30 days of service?
$25
$35
$15
$45
8
Performance Starter Internet customers DO NOT have access to Xfinity's 19,000,000+ Hotspots.
True
False
9
TPV (Third Party Verification) is NOT required to port your phone number over to Xfinity
False
True
10
Internet customers can get up to how many phone lines on Xfinity mobile?
7
10
5
2
11
How much does it cost to add Instant TV Basic when you purchase Prepaid internet?
$20
You can't add Instant TV
$22
$28
12
The "C" button on the Xfinity voice remote accesses what feature?
Accessibility Settings
Help Settings
Sports Zone App
N/A
13
What is the data cap for prepaid customers?
500gb
1 TB
None
100 gb
14
What are the download speeds for Extreme Pro?
300 MBPS
200 MBPS
600 MBPS
Gigabit Speeds
15
What is the name of Xfinity's newest XFi modem?
Bx4
Xb7
Xb2.0
Bx7
16
What is the monthly cost for prepaid customers to add "Prepaid Sports and News" (includes $22 Instant TV Basic)
$39
$32
$29.99
$57
17
True or False? A Postpay internet customer can add Instant TV for $22?
False
True
18
What is NBC Universial's new streaming service that was released on April 15th?
Xumo Free Movies
X TV
Peacock
Watchathon
19
What condition is the equipment in when a customer purchases prepaid service from a Boost dealer?
Used
New
Refurbished
Customer Owns their equipment
20
True or False? Prepaid customers can take advantage of the 30-day money-back guarantee policy?
False
True