TQM

It is an important approach to improve quality and productivity.

It is a financial reward and recognition system that results from improved organizational performance.

It is a form of employee motivation in which the organization publicly acknowledges the positive contributions an indi

It is not a substitute for innovation; however, it is a source of ideas from outside the organization.

It is the assessment and audit of a quality system by a third party, known as a registrar.

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BSC enables the organization to convert its vision into measurable objectives.

It is not a panacea. It is not a strategy, nor is it intended to be a business philosophy. It is an improvement tool.

BSC enables the organization to convert its vision into measurable objectives.

Benchmarking is a systematic method by which organizations can measure themselves against the best industry Practices.

One of the first and most popular motivational theories was developed by Abraham Maslow

It is a group of people working together to achieve common objectives or goals.

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Its mandate is to promote the development of international standard to facilitate the exchange of goods & services worlw

In MBNQA criteria, core values and concepts are embodied in seven categories.

It is the most difficult Team Development stage as members start to realize the amount of work that lies ahead.

A team of about six to ten members will represent a number of different functional areas such as engineering, marketing

The approach of Balanced Score Card was developed by David Norton and Michael Harry.

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It should be performed by qualified individuals who have received training in auditing principles and procedures.