Strategic planning is about.....

defining purpose & goal of a business & determining how results achieved

make an idea or situation plain or clear by describing it in more detail

A term used to describe the transition from one state to another

Evaluate means.........

make judgments in relation to selected criteria

give an account of a situation, event, pattern, process, or characteristics

The forces that support a change are called the

Driving forces, Drivers of change

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Business Unit 4 Topic 2 Revision

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Change management Vision for change Theories and models of change

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Questions 20

Answers

1
There are ______ steps in Kotter's change management model
8
9
6
7
2
The benefits of a force field analysis include that it
All of the above
Is a tool for weighing up positives and negatives
Creates a plan of action to implement the change
Provides a visual summary of key supporting or opposing factors
3
Strategic planning is about.....
A desired or future state in which the organisation will be after a change
defining purpose & goal of a business & determining how results achieved
the transition from one state to another
4
The change step of Kurt Lewin's change theory involves
Communicating the change
All of the above
Implementing the change
Involving all stakeholders
5
The unfreeze step of Kurt Lewin's change theory involves
Determining the change
Preparing for the change
Managing the change
All of the above
6
Step 4 in Kotter's change model is
Create a vision for change
Communicate the vision
Empower action
Make it stick
7
To create quick wins (step 6) a business should recognise and reward those involved in achieving the change
True
False
8
Step 5 empower action involves
Creating a situation that will enable constructive feedback
All of the above
Removing obstacles to the change
Creating a situation that will provide lots of support from leaders
9
Explain means....
make an idea or situation plain or clear by describing it in more detail
make judgments in relation to selected criteria
give an account of a situation, event, pattern, process, or characteristics
10
Change management is
Desired/ future state the organisation will be in after change implemented
Professional who provides expert advice in a particular area to a business
A term used to describe the transition from one state to another
11
Evaluate means.........
give an account of a situation, event, pattern, process, or characteristics
make judgments in relation to selected criteria
make an idea or situation plain or clear by describing it in more detail
12
Step 1 in Kotter's change model is
Create a sense of urgency
Form a powerful coalition
Make it stick
Create a vision for change
13
Drivers of change are the forces that resist a change
True
False
14
Describe means......
give an account of a situation, event, pattern, process, or characteristics
make an idea or situation plain or clear by describing it in more detail
make judgments in relation to selected criteria
15
A professional who provides expert advice in a particular area to a business is called
An advisor
Kurt Lewin
A changer
A consultant
16
A vision for change is the _______ of the change
What
Why
How
When
17
The refreeze stage of Kurt Lewin's change theory can be summed up as
Solidify, sustain, celebrate
Prepare, determine, manage
Implement, communicate, involve
18
A desired or future state in which the organisation will be after a change has been implemented is called
Vision for change
Change
Strategic planning
19
The forces that support a change are called the
Restraining forces
Driving forces
Drivers of change
20
The three steps in Lewin's change model are
Unfreeze, change, refreeze
Unfreeze, change, freeze
Large ice cube, water, little ice cubes
Stop, alter, start

Business Unit 4 Topic 2 Revision Flashcards | StudBud