AICE Travel & Tourism Vocab

A budling or monument that appeals to tourists, such as a museum or theme park.​

A place where Eco-tourists visit on holiday, to relax, and to sometimes take part in conservation activates.​

A travel document permitting a person to enter, leave or stay in a country.

Analyzing the customer service provided by an organization so as to identify possible improvements

Ability to move around freely. Some tourists are persons with reduced mobility. 

Areas that attract tourists. ​

Merging of travel and tourism businesses belonging to the same industry components. ​​

M = Meeting ​I = Incentives ​C = Conference​ E = Events

A natural is protected to keep rare animals and plants safe from damage caused by people.​

A variety of animal and plant life.  

United Nation Educational, Scientific, and cultural organization.

Government funded organization that provides a service to both the local and visiting populations. 

Feeling fulfilled by carrying out a work role. 

Self-arranged travel.​

The basic human requirements of a customer, e.g. food, clothing, shelter, safety etc.

A person within a travel and tourism origination who receives customer service from the organization. ​

Managing tourism provision with the intention of doing so sustainably

A business that sells travel and tourism provided by other travel and tourism businesses. ​

The number of beds used out of the number of beds available at a hotel.

A flight longer than three hours

Places tourists come form. Net tourism generating areas have more outbound tourists then inbound tourists.

A place where people can stay, for example, a hotel.

Ships or boats that link destinations or places within a destination.

In reference to a package holiday put together by a tour operator are the individual parts of the holiday

Grades or marks awarded to travel and tourism providers

Travel and tourism bookings made instantly. ​

Travel with physical ticket.

Is external customers returning or use a travel and tourism organization.  

The opposite of packaged tourism.

The preference of customers for how their needs might be fulfilled

A destination or hotel that provides a wide range of products and services on one site.

The amount of money that one country’s currency is worth in another country’s currency​

Meeting the needs and wants of customers by providing them with products and services ​

An ongoing performance management dialogue between a staff member and supervisor or manager.​

A major tourist attraction with many amusements and rides. ​

Relating to the structure or balance of a population.

A large event where many people who do a similar job or have a similar business, travel agents

The provision of products and services such as transport, accommodation, etc

When tourists visit destinations in their country. 

A type of sustainable, mass personal use transport available for public use in many destinations 

Merging of travel and tourism businesses belonging to different industry components. 

Paying attention to the needs and opinion of customers.

In a tourism and travel context, a way in which patterns of travel have developed over time.​

Tourists in a destination behaving respectably towards the natural environment and towards the local people. 

Growing and progressing personally and at work.

A flight less than three hours.

Ease of reaching or moving around a destination.  

A place or event that appeals to tourists; it could be a built, cultural or historical attraction, or an event.​

The provision of products and services.

A serious disease outbreak on a world scale. ​

In a travel and tourism context, events are time limited happenings that appeal to tourists.

A type of rail transport used in some city destinations to transport large groups of people quickly and often cheaply.

When tourists visit destinations in their country. 

The money an organization makes after paying costs & taxes financial gain deference between amount speed & amount bought

Reviewing and improving how well staff members deliver customer service.

When tourists travel to destination to spend time with people they know

A travel and tourism business that organized tour products for customers

This describes a customer’s willingness and ability to purchase particular products and services.​

A persons surroundings at work.

Small-scale forms of accommodation that are environmentally sustainable, often found in rural destinations.

A holiday to visit the natural environment while causing no damage

Relating to the way in which people live together. 

This refers to how many times money spent by tourists in a destination circulates through the local economy

When tourists visit destinations because of particular special interests such as painting or cooking.​

When a tourist travel away from a country where they live.​

An event where travel and tourism organizations show their products and services to someone

The range of computer and other electric devices, such as smartphones, used to store, send, and share information. 

Usually a large natural area that is protected by government rules to conserve the landscape for tourists to enjoy

A visit to a place considered to be a special place to show respect or pay homage.​

Is a measure to show the size of a country's economy

A travel and tourism business that sells travel and inbound tourism products.

Pieces of digital information about a person’s appearance that are used to establish a person’s identity.

The amount of money people have to spend after subtracting cost of necessities such as food and shelter form net income.

When many tourists often travel to popular holiday destinations.​

A site that appeals to tourists because of links with the past or present ways of life or traditions of the local people

Making holiday or tour packages from components

A small group of people discussing or being interviewed about different options. 

Refers to the collective group of buyers and consumers for a particular good or service.

A market researcher acting as a customer.

An event in which people business show or exhibit their products and services to customers.

Customers who uses the products and services of a travel and tourism business and are not a member of staff or business

The effect that tourism can have on a destination including on the people who live in the destination & the environment

Any activity that creates interest in a customer or potential customer.

Money lost from a destination through foreign labor, foreign ownership and imports.​​

A large event where many people meet together, to talk and/or discuss travel industry business

Internet platforms and applications that allow users to create and share content and information.​

A market research technique. Customers answer pre-set questions.

Visiting a destination to enjoy the natural environment without causing damage. 

A place that appeals to tourists because of the environment, such as a beach or waterfall.

Refers to attention given to something by the media.

The basic systems and services that support local people and tourists in an area.

The amount of money travel and tourism organization gains by providing products and services to external customers.

Extra support services for tourists.

A destination that is planned and built especially for tourism. 

Tourism travel and visits organized by a travel & Tourism business

Expected levels of customer service quality. ​​