General review Unit II - Lodging Services Operation

It's responsible to buy any merchandise needed by the hotel departments for daily operation

This word means Health through Water

Accounting oversees the hotel ledger

Its the heart of the hotel business where guests are checked in, departures are recorded and rooms are assigned.

Departmentalization, Description of the functions, Coordination & Hierarchy are the main point to cove in the....

In addition to having all the respective services of a spa, within the workforce there are therapists and doctors

An organizational chart is used to help divide tasks, specify the job for each department and delegate authority

Principles and ideals of proper behavior of a company to achieve their objectives as an organization

Sales & Marketing, Purchasing, Engineering, Security and Human Resources are the....

The Objective of this department is to make guests feel as if they are the most important person in the hotel

These are examples of internal objectives of the organizational structure

The staff of this department must know the Hotel services, all its facilities, policies of sales & operation

Which is the desire image of our establishments? How are we going to be in the future? What we will do in the future?

Hotel guests moving luggage, showing guests the way to their rooms and acting as a concierge sometimes

This area is developed through the Resident Manager whom applies the policies established and operating procedures.

Hotel organizational structures are necessary to ensure maximum profitability from each room, restaurant and bar

This accommodation plan is strictly for lodging and does nor include any meals (Food or beverages).

The target market is for visitors whose travel motive is to use the services of a spa.

It states the beliefs, concepts and principles of the company

It is responsible for running room service, bar and restaurant operations.

Room Divisions & Food and Beverages are the....

It is a comprehensive plan by a hotel owner to define departmental activities and responsibilities

This accommodation plan includes the room and two meals: generally breakfast and at the guest's choice lunch or dinner

Highest ranking of management level responsible of the decision making and the performance of an entire Hotel Chain

This area has the responsibility of selling the hotel rooms and ad spaces as well as running promotions.

The four stages of the Guest cycle are....

These are the desired results that a person or company envisions

In the hotel industry, these are used to make the vision and mission values known to the staff

It handles customer service including Front desk, Concierge, Bell Boys, Housekeeping and Reservation

They make the connections with other countries, states, departments and guest rooms for efficient communication

It seeks to find a balance in life, offering treatments for the body, mind and soul with the aim of finding inner peace

This accommodation plan includes the room and a continental breakfast which includes: Coffee, toast, butter and jam.

Also known as Full board, this accommodation plan includes the room and three meals a day

It is a written promise to external customers, suppliers and society and implies a purpose of guarantee to all of them

The main objective of this department is to ensure the hotel is a clean, safe and comfortable environment for guests

Arrival & Departure of individual guests & Groups, Room changes, Luggage and parcel storage are some the functions of

This department oversees the surveillance of all the areas of the Hotel to guarantee a safe environment

It is the main objective of the hotel, meaning approximately 65% of its income

Usually hotels put an advertising in the rooms and it is solution if they don't have a spa within their facilities

Supports the task of the departments that are directly related to guest services.

This category arises with the need to have an exclusive service to the inhabitants of a residential area

It handle employee recruitment, training and benefits

Space to provide health through therapies treatments that help to relax or heal, using the water as the main element