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Foundations: Chapter 9 Flashcards | StudBud
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Foundations: Chapter 9
Foundations: Chapter 9
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On the Job
Flashcards
29 cards
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Practice quiz
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Questions
29
Answers
1
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
only those beauty pros on hourly rates can also receive tips
beauty pros making an hourly rate also earn the highest commissions
receiving an hourly rate ensures any beauty professional the highest income
new beauty professionals rarely have an established clientele
2
to overcome a client's objection, ______.
state things in such a way as to avoid having the client change their mind
avoid stating things in terms of the client's benefit
reword the objection in a way that addresses the client's need
do not acknowledge what the client said
3
If you wanted to "give yourself a raise," the BEST way to do so would be to ______.
spend less money
decrease service prices
retailing more
work fewer hours
4
The first reality of a service position is that your career revolves around ______.
your boss
you
the general public
your clients
5
The document that outlines the duries and responsibilities of a particular position is known as a(an) ______.
career resume
job description
employment status
employment classification
6
Which of the following depicts a similarity between being in a beauty school and working as a pro in the beautyindustry?
you are able to determine your own schedule and change it whenever you want
you are given several chances to do a certain procedure right
you can showcase your skills by working hard and doing your best
you should put your own needs above everyone else's
7
Which of the following is MOST likely to increase a beauty pros chances of quickly building a solid and loyal clientele?
employ advanced marketing and publicity stategies
live and work in a rural area or small town
select a specific location where the competition for clients is saturated
concentrate on a common, popular niche within the beauty business
8
When is the BEST time to think about getting your clients back into the establishment for their 2nd appointment?
within a week after their first appointment
immediately after they leave from their first appointment
while they are at the shop for their first appointment
before they come in for their first appointment
9
Which of the following is LEAST likely to happen if you do not pay ack your student loans?
you will not be allowed to graduate
you will harm your personal credit
you will face legal action
you will default on those loans
10
Which of the following must always be your first concern as a beauty industry professional?
showing up to work on time
using social media
asking for your clients' email addresses
providing good quality service
11
Which of the following BEST represents retailing?
recomment a client make an appointment now to come back in 6 weeks
recommend a client sees a different specialist in another establishment
recommend a client sees a different specialist in your esablishment
recommend a lotion to a client that you use on them during a service
12
Being a person who always sees the flass as half full is one important way to be ______.
positive
professional
respectful
reliable
13
Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?
you'll encourage future clients to tip more frequently
you'll increase the amount of social security benefits you'll receive
you'll increase the value of those tips in real dollars over the long term
you get a bigger return on you taxes if you report more income
14
When using an expensive product during a service, what should you AVOIDdoing if you're trying to sell it to your client?
talking about the benefits of the product
keeping the bottle of product within view
discussing the cost savings of the generic brand
placing the bottle of product in the client's hand
15
In order to meet your clients' needs, you must do all EXCEPT which of the following?
be a lifelong learner
be punctual
be true to your word
put yourself first
16
Which is MOST likely to be a benefit of public speaking in front of local groups, such as PTA or other organizations?
you will showcase your ability to use social media
you will show your reliability as a beauty pro
you will demonstrate that you are a "glass half full" type of professional
you will put yourself in front of people who are potential clients
17
In the beauty and wellness industry, the first step in selling is to sell ______.
yourself
a service
your shop
a product
18
Your first job in this industry will also likely be your ______ job.
best
most lucrative
most difficult
only
19
Which of the following should you AVOID in order to become a good team player?
resolving conflicts
negativity
relationship building
being subordinate
20
How does the US Internal Revenue Service (IRS) categorize independent contractors and booth renters?
full time employees
part time employees
self-employed workers
temporary workers
21
What is the best way to recor your tips and additional income?
guesstimate as best you can while you are preparing your annual taxes
keep a daily log
enter them into a spreadsheet immediately after a client tips you
keep a monthly log
22
Which of the following is MOST dependent on a loyal client base?
increasing service prices
retailing more
spending less money
working more hours
23
Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?
to receive a regular, steady salary
to gain full time employee status
to set up one's own business
to receive full health benefits
24
What should you do if you have a conflict with a coworker on the job?
you should be willing to resolve the conflict
you should be willing to leave the conflict uresolved
you should be able to discuss the conflict with others who are not involved
you should be willing to escalate the conflict if necessary
25
Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?
you will work on a salary-plus-commission basis
you will work on a salary basis
you will work as an independent contractor
you will work on a commission basis
26
As you become more and more experienced, you should see a reduction in the ______.
number of clients you see
number of services you perform in a given day
amount of money you earn
amount of time it takes you to perform services
27
Why should beauty pros familiarize themselves with a multitude of compensation structures before starting their career?
employers within the beauty industry might compensate their employees
employers within the industry let their employees choose their compensation
beauty pros become entreprenuers and need to compensate themselves
the beauty industry does not compensate its pros using traditional methods
28
Chair or ooth rental might be perfect for individuals who ______.
need full time employment
do ot have the time to build up their owjn clientele independently
rely on one job for income
wish to take a stepping stone approach to business ownership
29
As a beauty professional, if you are selling additional services to your clients, than you perfected ______.
ticket upgrading
rebooking
public speaking
retailing
