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MA 40 Lesson 3 Review Flashcards | StudBud
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MA 40 Lesson 3 Review
MA 40 Lesson 3 Review
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A test review for #MA40 lesson 3. #carringtonspokane #sabrinalewis
Flashcards
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Answers
1
Min. # of years work experience as MA without training required to sit for RMA examination?
3 years
2 years
5 years
7 years
2
A voluntary separation is for when there has been a serious violation of the office policies.
False
True
3
What is the best resource for information pertinent to the medical office?
Another medical assistant practitioner
State codes
Her lawyer
Current medical assisting textbook
4
When did the rule about CMA's being certified through the last day of their birth month start?
January 2005
January 2006
June 2005
August 2005
5
Human resources manager would most likely NOT look for this when reviewing résumés?
Age, sex, and race of applicant
Unexplained gaps in employment
Supplemental education received
Training related to the position
6
Which of the following is NOT part of the brainstorming process?
Everyone contributes ideas for a solution.
One person is assigned to implement a solution.
Solutions are prioritized.
All of the possible solutions are reviewed for workability.
7
Name of the group of professionals who write items for the AAMA certification examination?
Task Force for Test Construction
Curriculum Review Board
American Medical Association
Prometric Testing Center
8
When must a student enroll as an AAMA member to be eligible for the reduced student rate?
Before starting a job
Before graduation
Immediately after graduation
During the first year of employment
9
Full-time employees generally work 30 hours or more per week.
True
False
10
When the final interview is completed, what should the HR manager NOT do?
Offer the interviewee the job
Compare notes with the others involved.
Check references.
Discuss impressions with others involved.
11
Which of the following is NOT an example of a fringe benefit made to full-time employees?
Paid holidays
Transportation costs
Profit-sharing options
Health insurance
12
Which of the following is the most common probationary period for a new employee?
6 to 9 months
2 to 3 months
1 week
1 month
13
The advantage of having study partner(s) when studying for the certification examination?
To force a person to study
To determine who will study what
To give accountability for keeping to a planned schedule
To determine the best time to sit for the examination
14
Which of these would be most effective to announce new staff or promote a new service?
Brochure
Newsletter
Special events
Press release
15
Continuing education for the RMA is available through which of the following publications?
Professional Medical Assistant
STEP Continuing Education
Journal of Continuing Education Topics & Issues
CMA Today
16
When is NOT the best time to offer employee training?
After the office closes for the day
After the office opens for the day
Before the office opens for the day
During a lunch period
17
Which of the following best describes the purpose of certification for medical assistants?
To set a standard for evaluating professional competence
To set a standard for providers
To set a standard for clinical practice
To set a standard for all schools
18
Which of the following organization(s) accredits medical assisting programs?
ABHES and CAAHEP
NHA
AMA and AMT
AAMA and AMT
19
How long must an MA have recently worked in the field full time to sit for the NHA exam?
1 year
2 years
4 years
3 years
20
What's the name of the bimonthly magazine of the AAMA for certified medical assistants?
Certified Medical Assistant News
CMA Today
American Medical News
Professional Medical Assistant
21
Which of the following sections of the examination includes legal issues?
All sections
Administrative
General
Clinical
22
OSHA mandates which of the following?
Employees must be protected from all risks.
Employees must know risks associated with chemical hazards.
Employees must receive equal pay for equal work.
Employees must wear HazMat suits at all times.
23
Sections of AAMA cert. exam includes patient prep., administering meds & collecting specimens?
General
Clinical
All sections
Administrative
24
Which sections of the certification examination for MA's includes med. terminology and A & P?
All sections
Administrative
General
Clinical
25
Students graduating from ABHES-accredited school can be certified through which organizations?
AAMA
Both a and c
AMA
AMT
26
What's NOT included on an office brochure designed to welcome a new patient to the practice?
Financial policies
History of the practice
Scheduling policies
Acceptable insurance plans
27
The interview is usually conducted by two people if second interviews are anticipated.
False
True
28
The law that requires employers to verify the right of employees to work in the United States?
Civil Rights Act
Immigration Reform Act
Equal Pay Act
29
Which staff member is most likely responsible for preparing payroll checks?
Physician
Administrative assistant
Receptionist
Office manager
30
As an office manager, which behavior will most likely reflect your professional competence?
Shaking nervously while taking information
Being courteous and diplomatic
Using eye contact infrequently
Inaccurate verbal and written communication
31
Which of the following is true regarding a job description?
Updated only when an employee leaves
Completed with the human resources manager and new personnel
Discarded when the employee leaves the office position
Updated on an annual basis
32
The National Healthcareer Association (NHA) offers and is dedicated to which of the following?
Continuing education program
All of the above
Guidelines for national certification competencies/standards
National certification exams for health care professionals
33
Which of the following statements is NOT true regarding the objective of a smoking policy?
Encourages employee morale and productivity
Promotes health
Covers staff only
Sets an example for patients
34
Which of the following is the most appropriate action of an office manager who makes a mistake?
Assigns someone else to correct the mistake
Admits to mistake & seeks to prevent it from happening again
Denies the mistake
Ignores the mistake
35
Which is NOT true regarding Personnel Records?
Files are destroyed when an employee leaves or is let go.
File includes information normally maintained for payroll.
They are open to all members of management.
All documentation related to each employee must be here.
36
How many test questions are on the AAMA sample examination?
100
220
120
250
37
“Why did you leave your last job?” is a general question common in interviews.
True
False
38
How many CE's are required by the AAMA to recertify the CMA credential?
60
20
40
30
39
Which is probably NOT an effective method of reducing employee stress?
Jumping to conclusions to save time
Holding regular meetings to discuss employee concerns
Encouraging teamwork
Properly training employees for their jobs
40
Which organization awards the Certified Medical Administrative Assistant credential?
American Medical Technologists
American Association of Medical Assistants
National Healthcareer Association
Committee on Accreditation of Health Education Programs
41
Which of the following would NOT be included in facility and equipment management?
Inventory of supplies
Procedures manual
Physical plant or building maintenance
Equipment maintenance
42
Which of the following interview questions would be inappropriate?
Are there health problems that can affect your performance?
How would a co-worker describe you?
What are your weaknesses?
What is most important to you about this job?
43
A summary report of which payroll form is sent to the Social Security Administration each year?
W-2
W-4
W-6
941
44
Be prepared with an alternate candidate for a position if the preferred candidate says no.
True
False
45
The Civil Rights Act of which year prevents employers from discriminating against employees?
1967
1964
1977
1974
46
How many CE credits per year does the NHA require to keep certification current?
6.0 credits
4.0 credits
3.0 credits
5.0 credits
47
Which of the following would NOT be a marketing tool?
Brochures
Computer games
Sponsor of health events
Seminars
48
Which of these are NOT a way for health care institutions to use social media?
To present medical reminders
To convey health management information
To make your organization a source of medical information
To convey a medical diagnoses
49
What is NOT a helpful guideline in preventing conflicts?
Seek out office gossip.
Manage by walking around.
Keep confidences.
Do not tolerate negative comments among employees.
50
MA's are listed in top 10 occupations with job growth faster than average through which year?
2018
2020
2009
2010
51
Most common time period for a new employee to be placed on probation?
7 days to 2 weeks
1 year
60 to 90 days
2 to 4 weeks
52
ADA prohibits discrimination by private employers with how many employees?
Five or more
Fifteen or more
Twenty-five or more
Ten or more
53
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
20 minutes
15 minutes
10 minutes
30 minutes
54
Which of the following is the name of the National Healthcareer Association (NHA) newsletter?
Professional Medical Assistant
The NHA today
Journal of Continuing Education Topics & Issues
CMA today
55
Social networking should NOT be used in which of the following ways?
To build community
To criticize the competition
To engage customers
To recruit new employees
56
Which of the following best describes the purpose of a procedures manual?
Rationale for office behavior
Opportunity for employees to write a procedure
Education tool for patients about office procedures
Guide for employees describing specific tasks
57
Which social network is most popular for the purposes of recruiting employees?
LinkedIn
Twitter
Pinterest
Facebook
58
Employers are required to have job candidates complete an eligibility verification (I-9) form.
False
True
59
Which is NOT included in the criteria for applicants sitting for the RMA examination?
Be of good moral character
Be a graduate of an accredited high school
Be at least 16 years of age
None of the above
60
Which of the following is NOT considered a proven means of time management?
Guard your time.
Develop a to-do list.
Handle items once.
Never delegate work.
61
Which of the following may NOT be an effective tool for recruiting?
Facebook
Networking
Newspaper advertisements
LinkedIn
62
Which of the following is NOT one of the elements of professionalism?
Communication
Speed
Integrity
Initiative
63
Which of the following is NOT an appropriate action in forming a successful study group?
Encourage members to prepare for each session.
Select a member to be in charge of each group meeting.
Include extra time for casual conversation within session.
Set a specific time limit for sessions.
64
Which of the following is the most appropriate action when performing interviews?
Discuss specific salaries.
Wait until second interview before discussing salary.
Schedule interviews back to back.
Make job offer even if there are more applicants scheduled.
65
When should an employer ideally pay for an employee’s continuing education?
When the employee is really interested in the topic.
When employer is afraid employee is thinking of quitting.
When the cost is inexpensive.
When it benefits the employee on the job.
66
Which of the following is NOT considered appropriate material for a policy manual?
Employment policies
Insurance billing techniques
Wage and salary policies
Employee conduct expectations
67
Which of these includes some of the qualities needed by an MA office manager?
Truthfulness, objectivity, social skills
Communication skills, social skills, problem-solving skills
social skills, problem-solving skills, people skills
People skills, truthfulness, effective communication skills
68
Which of the following is a correct statement about the CMA application process?
Must not by typewritten.
Mail the instructions back with the application.
Incomplete applications are returned.
May take 15 days after application deadline to process.
69
Operates under AAMA & evaluates MA programs according to standards by endowment & CAAHEP?
AAMA
TFTC
MAERB
ABHES
70
Personnel records are kept for a period of 6–8 years after employees leave the practice.
False
True
71
Which of the following is NOT a task of the human resources manager?
Providing employee training
Hiring and recruiting personnel
Creating office policy manualsCreating office policy
Interpreting legal regulations
72
Having written policies means not having to determine a policy on a case-by-case basis.
False
True
73
Which of the following organizations awards the Certified Medical Assistant credential?
Committee on Accreditation of Health Education Programs
American Medical Technologists
American Association of Medical Assistants
National Healthcareer Association
74
Which of these does NOT describe an advantage of teamwork in the office?
It improves office efficiency and morale.
It flatters the team members.
It builds problem-solving skills.
It encourages independence.
75
What should one NOT look for when evaluating a candidate’s résumé?
Religious background
Errors
Good “fit” for the job
Education
76
After certification through AMT, certificants must reinstate how often?
Every 3 years
Every 5 years
Every 2 years
Every 6 years
77
What's the most appropriate action of the medical assistant who is assigned an unfamiliar task?
Ask another employee.
Read the procedures manual.
Read the policy manual.
Check with the office manager.
78
Which of the following organization awards the Registered Medical Assistant credential?
American Medical Technologists
Committee on Accreditation of Health Education Programs
American Association of Medical Assistants
National Healthcareer Association
