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ServiceNow Instance Configuration Flashcards | StudBud
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ServiceNow Instance Configuration
ServiceNow Instance Configuration
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Flashcards
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Questions
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Answers
1
What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?
Chatbot
Virtual Agent
Sidebar
Connect Hub
Help menu
2
Which of the following is true about the Branding Editor? Select 2
Lets all users apply their own theme to a portal
Previews changes as they are made
Applies a colour theme to a portal
Allows only the 216 web-safe colours
Sets all buttons to the same colour
3
What results are displayed on the menu when searching for the keyword 'service' in the Filter field? Select 2
Only applications, sections and modules with names containing 'service'.
Any module with a name containing 'service'.
Only applications with a name containing 'service.'
All modules and sections within the Service Desk application.
4
Which modules can you use to create a new table? Select 2
Import Tables
Tables & Columns
Tables
Create New
5
Which of the following are different ways to add favourites in Next Experience? Select 3
Select the star icon in the contextual app pill
Select the star icon next to a module or application name in the All menu.
Select the Create Favorite item from the context menu of a list or record.
Select the heart icon at the bottom of a knowledge base article.
Select the personalisation gear icon in the header of the page.
6
What information can be found on the details page of an application or plugin within the App Manager?
choose three
Pricing details
Release notes
Compatibility
Customer reviews
Key features
7
Which of the following branding features can be configured? Select 4
Navigator position
Browser tab title
Navigator background and text colours
System date/time formatting
Banner image, text and colours
Navigator responses
8
Which option is best for dynamic tab visibility in the standard ticket page configuration on the Service Portal?
Adding facts table
Enabling time series aggregations
Using the condition builder
Specifying a script
9
How to access the details of the apps that are part of the product available on the SN Store in the SN Products module
Subscribe
Opt-in
Favourite
Download
10
> Which of the following list features requires permission to conduct?
Searchable
Sortable
Selectable
Editable
11
Which icon allows you to access resources like ServiceNow documentation and user guides?
Lock icon
Magnifier
Question mark icon
Funnel icon
Book icon
Gear icon
12
Which icon should you double-click to expand and collapse the list of all Applications and Modules?
Star
Pencil
Funnel
Clock
Application
13
Which collaboration tool can you access using the bubble icon on the banner?
Natural Language Queries
Live Feed
Agent Chat
Connect Chat
Virtual Assistant
Now Messenger
14
Which of the following branding features can be configured?
Navigator position
Navigator background and text colours
Browser tab title
Navigator responses
Banner image, text and colours
System date/time formatting
15
command used in the app nav filter to access an empty list view of a table so you can apply filters w/o
loading the list
<table name>.blank
<table name>.list
<table name>.config
<table name>.filter
16
Admins and app devs can create tables that do not exist in the base system to store app data.
What are the tables called
Child tables
Extended tables
custom tab
Remote tables
Related tables
Target tables
17
What is the purpose of Embedded Help on the ServiceNow platform? Select 4
Display content based on user role
Provide help if user's preferred language is English
Provide specific written or video-based instructions for a custom app
Display content based on query parameter values
Coach users on using a custom application
18
What operations can you do on the homepages with the Homepage deprecation help tool? Select 3
Create a global homepage
Duplicate a homepage
Edit a homepage
Convert a homepage
Restore retired homepages as dashboards
Retire a homepage
19
What ServiceNow component would you use to see which Applications and Modules contain the keyword ‘task’?
Filter
Global search
Database view
Help Sidebar
Favorites
20
What can agents do with the Sidebar feature in the Next Experience UI? Select 2
Have real-time collab with others from a Workspace interaction based record
Communicate with the caller/requester directly.
Broadcast a text message or initiate a conference call with other agents.
Integrate with other Workspaces to display related records.
Create, open and search for discussions about their work.
21
Which tabs are available by default for a submitted request on the Standard ticket page in Service Portal? Select 2
Variable summarizer
Attachments
Variable editor
Activity
22
Which module allows you to customise your instances' banner image, browser tab title and background colour?
System Properties > Basic Configuration UI16
Now Experience Framework > Themes
Conversational Interfaces > Branding and Chat Menu
Service Portal > Headers & Footers
System UI > UI Pages > Branding
Reports > Administration > Color Definition
23
What plugin must be activated to onboard a large volume of external users to a custom application in your instance?
User Registration Request (com.snc.user_registration)
External User Registration (sn_ext_usr_reg)
Integrations - External Authentication Framework (com.glide.external.app)
External User Self-Registration (com.snc.external_user_self_registration)
24
What do you select to personalise the system settings of the Now Platform user interface?
Question mark icon
Gear icon
Magnifying glass icon
Logo
25
Which of the following are the accessibility enhancements in the Service Portal application? Select 3 Answers
Content can be zoomed up indefinitely without loss of functionality.
Text-to-speech labels that you hear match the labels you see on the screen.
The screen reader speaks new content without disturbing the current flow.
Text size can be increased to 200% through your browser settings.
26
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Content frame
Application navigator
User menu
System settings
Banner frame
27
What UI page is used when viewing the translation status of the CI, requesting a translation, or translating CI?
UI16
Next Experience UI
Customisable Layout
Comparison UI
28
What data management plugins define table relationships or minimize performance issues.
Select 3
Schema map
Database Rotations
Data Archiving
Many to Many task relations
Table cleaner
29
Which of the following tables can have IRE support? Select 2
Interaction [interaction]
User [sys_user
Template Task [alm_template_task]
Location [cmn_location]
30
What information can you add to Service Portal pages to improve SEO? Select 3 Answers from the below options.
Meta tags to public pages.
Images instead of long texts.
Dynamic titles to portal pages.
Human readable keywords to page URLs.
Access restrictions to public pages.
31
where would you navigate to update Now Platform user interface branding, including the company logo and colours?
get 2
System Properties > My Company
Guided Setup > ITSM Guided Setup
System Properties > Basic Configuration UI16
Team Development > Properties
32
What is the auto-populated table name prefix when creating a new custom table in the global application?
u_
z_
c_
x_
33
Which of the following applications is available to all users?
Facilities
Incident
Change
Self-Service
34
What is one of the quickest ways to navigate back to the same record?
Impersonate another user
Select the record from the History tab
Expand every application in the All applications tab
Navigate back to its corresponding list
35
What is selected on the Now Platform to impersonate another user?
User menu
Magnifying glass
Application Navigator
System settings
36
Which content type is NOT tracked in the history menu of the Next Experience Unified Navigation?
UI pages
Homepages
Lists
Records
37
What command in the nav filter allows you to open a table's form view directly on the Now Platform?
Select 2
<table name>.list
<table name>.config
<table name>.form
<table name>.do
38
Which of the following is NOT a true statement about portals?
Containers can be fixed layout.
Containers cannot be fluid layout.
The viewport size changes when a page is resized.
Page layouts are responsive to the screen resolution.
Page layouts are responsive to the device type.
39
What is created by default when you create a new table? Select 2
Dashboard to manage the table's activity
Module with the plural of the table Label
Application Menu with the same name as the table Label
A table-specific admin role
40
How do users know what form view they see when accessing a record?
Additional Actions menu and select View menu item to see the current view.
Open Form Designer to see the current view name.
View the form annotations to see the current view name.
Displayed next to or by hovering over the record's name in the form header.
Each user can only see 1 view for a form, so the view name does not matter.
41
What are the components of the Now Platform Core UI interface?
Select three
Content frame
Banner frame
Workspace
Sidebar
Application navigator
42
Which system property should be set to true to prevent users from creating or editing homepages?
com.glideapp.home.disable_homepages
com.glide.ui.homepage.preview
com.glide.ui.homepage.parallelism
com.glideapp.home.deprecate_homepages
com.glide.homepage_interactivity.ui_ctrls_max_display_options
43
How can you activate the Application Collaboration in ServiceNow?
You can use the App Collaboration plugin and an active App Engine Studio.
It is ready to use by typing collaboration in the application navigator.
You need to be an active App Engine Studio user.
You can ask developers to activate it from the ServiceNow Store.
44
What icon marks the fields that provide AI recommendations?
Star icon
Robot icon
Sparkle icon
Information icon
45
What field types are supported by Form Controls?
Select 3 Answers from the below options.
FX Currency
Percent Complete
IP Address
MAC address
46
What are some of the benefits often recognized by branding your instance? Select 3
Share comprehensive assignment rules
Reduce service desk calls
Accelerate adoption rates
Gain user trust
Create a shared identity
47
Which of the following is a way to add an application to a ServiceNow instance for development?
select 2 answers
Use Application Cross-Scope Access to load an application.
Use the Create Application module to create an application.
Use the Guided App Creator to create an application.
Use the ServiceNow Store to load an application.
NUGGET HEHEHE
Use the Guided App Creator to create an application.
48
What can be added as human-readable keywords to help with SEO Select 2
Dynamic page variables
Sys ID
Page ID
Static content
Page parameters
49
Which tickets are displayed under the Associated Requests tab on the standard ticket page in the Service Portal?
All associated requests for which the current ticket is the parent
All associated requests
All universal requests associated with the current ticket
All universal tasks
