rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

which of the following are the 3 key principles of total quality management

continuous improvement, customer focus, employee empowerment

percentage of market share is calculated by

dividing a business sales by total industry sales

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

Organisational inertia is

unenthusiastic response from management to a proposed change

which of the following is an example of poor termination practice

providing employee with email of termination with no reason

Exporting is a strategy that:

more accessible to all business due to emergence of internet

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

four most common low risk strategies to overcome employee resistance are

empowerment, support, communication, incentives

a similarity between quality control and quality assurance is

both involve checking of product against standards

increase in number of customer complaints can indicate

increase in customer dissatisfaction

which list of strategies can be used to address the KPI of level of staff turnover

motivation, training, management styles

personal mastery does not involve

scrutinising what the business does

on the job training is

learning skills for your job, whilst working

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

high risk strategies are likely to not result in

individuals feeling supported in their opinion

what is the main purpose of managing waste

assist operations and improve efficiency

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

which of the following is not a characteristic of a service business

inputs are usually more physical

manipulation can be best described as

devious influence over someone to get them to do what u want

what is the first step by HR Managers to negotiate workplace agreements

be aware of all relevant awards and legal requirements

examples of voluntary termination may include

retirement, resignation, redundancy

Good workplace relations requires management to

provide fair wages & working conditions & recognise employee

the ending of employment of an employee

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VCE Business Management Exam revision 2017 EHS AMES

100 termsStudBud Administration2,464 plays

Unit 3 and 4

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Questions 100

Answers

1
which of these is not a type of waste identified by lean management
overproduction
conveyer belts
excess motion
excess inventory
2
rate of staff absenteeism measures
number of staff leaving the business
number of staff retiring
number staff that neglect to turn up for work when scheduled
number of sick people in the workplace taking days off
3
Kurt Lewin developed the 3 step model and which other theory
four drives theory
force-field analysis theory
goal setting theory
hierarchy of needs theory
4
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
continuous improvement, customer focus, employee empowerment
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
5
Business facing financial stress with possibility of job cuts. which style suits best?
persuasive
laissez-faire
autocratic
participative
6
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Rates of staff absenteeism
Level of staff turnover
Percentage of market share
Level of wastage
7
how many types of waste are identified by lean management
1
6
5
7
8
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
9
percentage of market share is calculated by
subtracting a business total sales from industry sales
dividing total profits by total expenses
multiplying expenses by revenue
dividing a business sales by total industry sales
10
the 5 steps of the planning process in order are:
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
define, analyse, develop, implement, monitor
eat, sleep, rave, repeat
11
Workplace relations is a key responsibility of which functional area of the business
human resource management
marketing
operations
finance
12
Organisational inertia is
enthusiastic response from employees to a proposed change
enthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
13
which of the following is an example of poor termination practice
providing employee with exit interview
providing employee with reasons for termination
providing employee with notice of termination
providing employee with email of termination with no reason
14
which of the following is not an example of a tangible good
car
phone service
bread
clothing
15
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
16
change affects stakeholders that are internal to the business only
false
true
17
Exporting is a strategy that:
is only available to medium and large businesses.
is only profitable when the value of the aus dollar is high
more accessible to all business due to emergence of internet
involves buying goods and services from foreign businesses.
18
which of the following is not part of the workplace relations external environment
trade unions
employer associations
employees
fair work commission
19
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
clarity, creative, safe, teamwork, feedback
20
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
perform specialised tasks
increased speed of production
maintenance costs
21
four most common low risk strategies to overcome employee resistance are
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
empowerment, support, communication, incentives
communication, empowerment, bribes, incentives
22
a similarity between quality control and quality assurance is
both speed up the production process
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both involve checking of product against standards
23
increase in number of customer complaints can indicate
improvements in staff morale
increase in customer dissatisfaction
improvements in quality
increase in productivity
24
which list of strategies can be used to address the KPI of level of staff turnover
training, waste management, motivation
training, quality management, technology developments
motivation, training, management styles
motivation, lean production, economics of scale
25
which of the following is not a learning organisation discipline
communication
mental models
personal mastery
systems thinking
26
personal mastery does not involve
developing the ability to focus energy
scrutinising what the business does
developing competence and skills
looking objectively at one-self
27
which is not verbal communication
phone call
email
postcard
slouching
28
on the job training is
learning skills for your job, whilst working
monitor the performance of employees
sending employees to a specialised training institution
off the job training
29
'the big issue magazine' is an example of
private limited company
social enterprise
public listed company
government business enterprise
30
management skills are used to
increase productivity
increase profits
all of the above
increase market share
31
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Locke & Latham
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
32
real corporate culture can be seen in
policies
objectives
behaviour
slogans
33
According to Porter, the most successful businesses implement:
the cost leadership strategy.
the strategy that suits their business circumstances.
the differentiation approach.
both strategies, to help maximise their chances of success.
34
high risk strategies are likely to not result in
individuals feeling supported in their opinion
greater long term resistance to change
individuals feeling tricked
individuals submitting, but becoming resentful
35
what is the main purpose of managing waste
assist operations and improve efficiency
assist quality
indicate staff satisfaction
reduce staff absenteeism
36
A successful differentiation strategy requires:
the business to manufacture a quality product.
an effective marketing campaign.
all of the above.
ongoing investment in research, development and innovation.
37
employees should be supported and communicated with at which stage of the 3 step change model
unfreeze
change
all 3 steps
re-freeze
38
positive of dismissal, for the business is
disrupted work teams
cost & time of recruitment and selection to replace position
opportunity for more skilled and productive worker to join
loss of productivity whilst waiting for replacement
39
which of the following is not a characteristic of a service business
is more likely to have differences in how output is received
produces an intangible output
inputs are usually more physical
is performed
40
manipulation can be best described as
bullying individuals
forcefully attacking someone you don't like
providing support to employees
devious influence over someone to get them to do what u want
41
what is the first step by HR Managers to negotiate workplace agreements
consult widely
lodge agreement
exercise care with wording of agreement
be aware of all relevant awards and legal requirements
42
examples of voluntary termination may include
retirement, resignation, redundancy
retrenchment, dismissal, redundancy
resignation, dismissal, retirement
retirement, retrenchment, dismissal
43
managers unite with staff to make decisions together, what style is this?
autocratic
persuasive
consultative
participative
44
In order for an EBA to be approved by the Fair Work Commission, it must:
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
Include no unlawful terms.
All of the above
45
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
quality control
lean management
quality assurance
46
Good workplace relations requires management to
remove employees who complain about their working conditions
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
allow employees to have whatever they request
47
at CUB, raw materials that are used in the transformation process include
wheat
bottle beer
computers
conveyor belts
48
360 degree feedback is an approach that is used within
employee self evaluation
all of the above
employee observation
management by objectives
49
termination is
employee decides to no longer be part of the labour force
dismissing an employee as not enough work to pay them
the ending of employment of an employee
quitting the job
50
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve motivation
implement change
increase profit
improve operations
51
which is a disadvantage of off the job training
employees are familiar with environment
costs less
more expensive with fees
professional help
52
Maslow's hierarchy includes how many categories of needs?
3
4
6
5
53
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
not all resources are being used efficiently, issue of waste
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
54
output of a service business is tangible
true
false
55
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Rates of staff absenteeism
Net profit
Number of workplace accidents
56
the operations manage area is responsible for
production of the business output
installing and maintaining technology
managing the financial aspects of the business
the marketing mix
57
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
expanding into overseas markets
family day celebrations
review ways to recycle materials in the production process
58
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
money, learning, frienships, threats
achievement, training, motivation, defending
fitting in, career, advancement, comprehending, money
59
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
60
the process that a business go through to become a register company and separate legal entity
globalisation
transformation
incorporation
arbitration
61
software that controls manufacturing processes is
computer integrated manufacturing
computer aided manufacturing
computer aided design
robotics
62
the unfreeze sage of Lewin's 3 step model may include
accepting the need for change
providing training
empowering action
evaluating the effectiveness of the implemented change
63
which of the following is a stakeholder from the external environment
management
shareholders
directors
trade unions
64
a type of business structure that has 'pty ltd' in it's name
public listed company
sole trader
trust
private limited company
65
which of these is not an element of corporate culture
symbols
values and practices
rituals and celebrations
human resource management
66
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff retention
increased staff turnover
increased productivity
increased costs associated with incentives
67
which is not a management skill
communicating
forecasting
delegating
planning
68
change always results in positive outcomes for stakeholders
false
true
69
An advantage of compute aided design is
up front costs
requires ongoing training
encourages creativity
70
which strategy is particularly great for marketing on product label
quality assurance
quality control
total quality management
lean management
71
what management style only TELLS staff what decisions have been made, with no input or reason
persuasive
participative
autocratic
consultative
72
Which of the following is a non-financial motivational strategy?
share plans
commissions
support and sanction
gain sharing
73
what is one responsibility of employers regarding workplace relations
lean management principles
setting the minimum wage
good faith bargaining
represent employees to create an award agreement together
74
which of the following is an appropriate strategy to respond to an increase customer complaints
re-deployment of resources
ignore them
lean management
quality management
75
which of the following includes 2 materials management strategies
just in time and forecasting
just in time and CAM
inventory control and automated production lines
lean management and quality control
76
3 types of performance related pay are:
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
pay increases, commissions and a day off
bonuses, share plans and gain sharing
77
leadership is the process of
positively influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
78
quality control involves use of a system so a business achieves set standards in production
false
true
79
which of the following is not a commonly used technique for carrying out appraisals
comparison method
off the job training
essay method
critical incident method
80
Key performance indicators and other data sources should be examined
following change implementation.
by management staff on an annual basis.
prior to change being implemented
prior to and following change implementation
81
___ is responsible for coordinating all activities from acquiring to terminating employees
operations manager
human resource manager
employees manager
sale and marketing manager
82
managers can gain trust and support through persuasion, what management style suits this
participative
laissez-faire
persuasive
autocratic
83
The drive to comprehend includes
to remove threats to one's safety
the desire to satisfy one's curiosity and learn new skills
desire to own material goods, obtain status and power
the need to form relationships with others
84
management skills requires to manage change are
interpersonal, training and money
communication, delegation, planning
proactivity, leading, organisational inertia
leadership, academia, negativity
85
the 3 levels of planning include
internal, external, macro
send, receive, feedback
high, medium, low
strategic, tactical, operational
86
number of sales measures
number of output sold by a business
number of input bought
number of days staff are absent
number of employees
87
the resources used in the process of production are
underput
overput
output
input
88
a business that is owned by a minimum of two and maximum of 50 is
public listed company
partnership
sole trader
social enterprise
89
level of staff turnover:
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates staff satisfaction
indicates how safe a workplace is
90
one advantage of investment in training is:
takes employees away from their usual activities at time
employee might leave the business after training investment
time consuming
benefits the business by improving the skills of employees
91
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
manager consults with employees before making decisions
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
92
__ is the ability of a business to develop strategies for a competitive edge
competitors
delegating
leadership
competitive advantage
93
Lock & Latham's motivation theory is based on
career advancement
training and development
four drives
goal setting
94
growth in the rate of productivity indicates
the business has lost market share
the business is using resources more efficiently
the business is using resources less efficiently
the business is using more input to produce fewer output
95
management by objectives involves
deciding on strategies to achieve business objectives
giving feedback to employees after appraisal
establishing the mission and vision statement
setting objectives for employees-align with overall goals
96
which of the following is a characteristic of a manufacturing business
is performed
produces services
produces tangibles
process/production occurs simultaneously to consumer buy
97
what is materials handling
planning materials
physical handling of goods
monitoring stock
minimising costs
98
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, actualisation
99
net profit figures is best described as
what remains when expenses are deducted from revenue
a business total sales
a business total revenue
the total products a business has sold
100
a sole trader business has unlimited liability
true
false

VCE Business Management Exam revision 2017 EHS AMES Flashcards | StudBud