Chapter 15-Consumers in the Global Economy

A(n) ____________is a name given to a product or service to distinguish it from other similar and competitive items.

If an unreceived or returned item is billed to your credit card, how long do you have to dispute it?

This product testing organization tests electrical components of products for fire and electrical safety.

Which of the following constitutes fraud?

This government agency makes certain that medicines and cosmetic products are not harmful to consumers.

The first step of the decision-making process is?

A service contract is a promise made by the manufacturer or dealer that a product is of a certain quality.

Generic products are less expensive than other items because

It is not always the smart choice to buy the least expensive product.

All of the following types of businesses are among the main sources of consumer complaints EXCEPT

A small food retailer that stocks popular items at higher prices and emphasizes long operating hours is called a

About half of the states, mostly located in the West and Northeast, have consumer protection agencies.

The Better Business Bureau can recommend products or companies to consumers.

When you have a problem with a business, the first thing you should do is threaten to sue.

Store brands are usually sold at a lower cost than national brands.

The Internet has become the number one source of fraudulent offers to consumers.

What is the last step in the consumer complaint process?

A guarantee...

Comparison shoppers usually evaluate which of the following?

The most important responsibility consumers have is to be

Many manufacturers pay product testing organizations to perform safety tests on their products.

Which of the following publications would probably be your BEST source for information about how to invest your money?

The dollar limit for cases heard in small claims courts ranges from less than ____ in some states to ____ in others.

Which of the following is NOT one of the Consumer Bill of Rights?

This warranty is imposed by law and is understood to apply even though it has not been stated.

There are ____ days of school left!!!

Certain seasons and conditions favor goods being sold at reduced prices.

This type of sale is often used when a new store opens or when new products are introduced.

The right to service means consumers can expect convenience, courtesy, and responsiveness to problems and needs.

Which of the following is NOT a business source of consumer information?