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LEARNING STAGE Flashcards | StudBud
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LEARNING STAGE
LEARNING STAGE
15 terms
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StudBud Administration
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Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Expediter pad should not be used when TAKING NEXT ORDER unless being used to queue food orders if there is Food Support.
False
True
2
A tool to take a holistic look at the customer experience through the lens of our expected store operations.
Period Planning Guide
Store Walk Thru
Big Opportunity Breakdown
3
Shifts from producing high-quality products & experiences for customers to seize opportunities, teach & motivate others.
Guiding Others
Taking Initiative
Coaching
4
When a partner says "I can help others with this", he/she is in what stage of development?
Advising
Learning
Owning
5
When the learner is on the Advising stage, the leader_____ to the partner.
Encourage Growth
Coach Behavior
Teach New Skills
6
What is the guide for engaging with our fellow partners in a way that builds trust and facilitates teamwork?
Operations Excellence
Passion for Service
Our Customer Service Commitment
Helping Others Succeed
7
It is when the learner will demonstrate working routine while
explaining the major steps, key points and reasons why.
Practice
Present
Prepare
8
Is the way we teach partners new and complex skills. Through repetition and the support of a trainer, learners embed.
Teaching Model
Core Training
Training Basic Principle
9
Opening another till is under what step in Order Support Cycle?
Take the next order
Support POS
Assessing Customer Experience
10
Core Tools provides partners with the role-specific expectations, approach that will set them up for success.
False
True
11
Are expected from a partner in the "owning' phase of their development.
Observable Behaviors
Owning Behaviors
Advising Behaviors
12
Rotates through Ops Activities at SM/DM discretion based on individual with the needs of business.
Leading Operations Activity
Ops Standard and Continuous Improvement
Running Shifts with Customers at our Core
13
Thi
s tool is used by the Barista to understand their part in today’s plan to serve our customers?
Daily Coverage Report
Clean Plan
The Deployment Plan
14
Awareness and Empathy are meaningless if you do not do this in the service of others.
Awareness
Passion for service
Action
15
Partner Development Plan(PDP) is the time to connect with your manager to discuss your performance and your aspirations.
False
True
