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New hire quiz 2 Flashcards | StudBud
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New hire quiz 2
how much is the restocking fee?
What is first net?
New hire quiz 2
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Questions
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Answers
1
What is first net?
its free
Stand alone plan for tablets and watches
25% off for first responders (FR)
Prioritized network for FR and public safety for reliable connection
2
how much is the restocking fee?
$55
$45
$65
$35
3
Which of the following services is not offered by AT&T?
Satellite internet
Wireless home internet
Fiber
Copper internet
4
When does a customer turn in their Next Up trade in?
10 days after
14 days after
3 days after
Same day
5
If a customer buys 3 accessories they get 3 free
True
False
6
Which option is not a requirement for the 20% off converged bundle offer?
name on account must match
has to migrate from old copper to new aia or fiber
must be new internet or wireless service
addess must match
7
iPads and watches can be sold without service
False
True
8
If a customer is doing a Next Up upgrade what is NOT required?
Must be paid off
Perfect condidtion
33% of the phone must be paid off
Must have Find My Iphone off
9
Which option is not a discovery question?
do you travel often?
what do you do for work?
what do you like to do in your free time?
how is the weather outside today?
10
What job does NOT qualify for 25% off Appreciation offers?
Military/Veteran
First responders
Union worker
Teacher
11
how long is the return window for a new device purchase?
30 days
14 days
10 days
20 days
12
Internet air is a hotspot
False
True
13
What does F.O.R.T.E mean?
Family, Occupation, Recreation, Travel, Entertainment
Friends, Other, Rate, Thank, Employer
Family, Outside, Return, Telephone, Enemy
Fun, Occupation, Running, TV, Exercise
14
what is the grace period for trade in’s after 30 days?
30 days
14 days
There is no grace period
7 days
15
When a customer opens new service they have activation fees
True
False
16
Which option is not required to check for a trade in offers on phones?
Find My IPhone is off (apple only)
any cracks or damaged
powers on and off
battery health
