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Tourism and Events HSC past papers multiple choice questions
Tourism and Events HSC past papers multiple choice questions
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Tourism and Events HSC past papers multiple choice questions from 2010 to 2014
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1
A travel warning of a destination occurs, how to make your clients aware of this warning?
Phone call
Email
Certified mail
Fax
2
Which of the following satisfies environmental compliance regulations?
Keeping concert music below allowable decibel levels
Recycling plastic cutlery at events
Encouraging people to take their rubbish home with them
Using recycled water in venue facilities
3
What classification system has been used in this database?
Geographical
Alphabetical
Numerical
Chronological
4
Two tourist destinations located in the state of Victoria are:
Renmark and Mt Buller
Echuca and Albury.
Albany and Ballarat.
Bendigo and Port Campbell
5
Which of the following is an example of the application of ergonomic principles?
Workplace security compliance
Safety procedure training
Environmental awareness
Efficient workplace design
6
tour guide meets new group with a firm handshake.To which group be appropriate form of greeting
A government delegation from Malaysia
A sporting group from Scotland
A business group from Japan
A cultural dance group from New Zealand
7
wholesaler offers u a free 2d at your fav hotel if u do not promote d rental properties of WS
An opportunity to experience a new venue
Unethical behaviour
An illegal practice(
An appropriate incentive scheme
8
What should be of most concern to the consultant before providing this information to aclient?
The image is only of the outside of the hotel.
The Queen Room and the Harbour View Room are the same price.
Prices may have changed because the website is not current
Breakfast is only included with the Single Room
9
colleague injured & will rest at home for a week.What organisational problem need 2 address?
Fellow workers will b distressed by d injury 2 theirworkmate
The injured worker will need to be cared for
The injury will cost the business a lot of money
Work schedules will need to be adjusted
10
In which of the following are all of the items elements of cultural diversity?
Language, dietary needs, sexual preference
Work ethics, religious beliefs, disabilities
Interpersonal relationships, festivals, gender
Customs, food preferences, communication
11
AUS destinations: warning is unsafe to swim in the ocean during summer due to marine stingers?
Adelaide, Port Macquarie
Fremantle, Brisbane
Lord Howe Island, Perth
Port Douglas, Darwin
12
Work practices would you require an understanding of the correct office privacy policy?
Ordering brochures
)Generating rece
Producing e-newsletters
Updating client profiles
13
Which of the following best describes the purpose of EEO legislation?
To create equal opportunities for employers in the workplace
provide employment opportunities 4 retired tourism employees
Create equal opportunities for employment in the workplace
To set employment requirements for industry personnel
14
Increase of chinese visitors,what is the strategy 2 ensure staff cater for these tourists?
Update staff on antidiscrimination law
Access statistics on tourism markets
Train staff in cultural awareness
Only employ staff from China
15
event organiser u are visiting d site of a new conference facility.how to prepare 4 the visit
examining a site map
distributing staff business cards
creating an inspection checklist.
following an inspection protocol.
16
What is the main reason for creating a customer profile?
To identify commissions earned
To store client details and preferences
To comply with insurance regulations
To record client spending history
17
You want to keep an electronic record of information about attendees at a recent trade event.
In a database
In a lever arch file
In a diary
In a suspension folder
18
When a guest stays in a hotel,tourist brochure & attends a concert?The correct order of sectors
Transportation, accommodation, information services
Accommodation, information services, meetings and events
Tourism information, accommodation, food and beverage
Accommodation, visitor information, entertainment
19
What are two components of the communication cycle?
Friendly manner and appropriate tone
Email quote and eye contact
Feedback and message
Greeting and response
20
Which names 3 environmental issues that are of relevance to tourism and events industry?
Waste management, recycling and energy use
Energy use, water resources and workplace practices
Sustainability, waste management and human resources
Raw materials, equipment and stock
21
Which of the following is most likely to be a barrier to communication?
Cultural sensitivity
Stereotyping clients
Universal body language
Active listening
22
When would a confirmation letter be sent to a client?
After the final balance has been paid
Following the initial enquiry
When the deposit has been paid
Once the booking requests have been accepted
23
Which Act covers the requirement to reduce the use of non-renewable energy
Environmental Protection Act 1981
Protection of the Environment Operations Act 1997 (NSW)
Land Acquisition Act 1989
Smoke-free Environment Act 2000 (NSW)
24
Cairns is the mainland air gateway for which three Queensland islands?
Stradbroke, Fraser, Green
Hayman, Hamilton, Fitzroy
Hamilton, Daydream, Lizard
Green, Lizard, Fitzroy
25
Which of the following Australian cities will celebrate the start of the New Year first?
Perth
Adelaide
Sydney
Brisbane
26
The acronym CRS, in the tourism and eventsindustry, stands for which of the following?
Computer registration systems
Computer reservation systems
Customer referral search
Customer retrieval search
27
important for employees to be aware of non-verbal communication as part of acceptable protocol
This will accommodate cultural differences
It is mostly used in general conversations
This will prevent relationship building
It is an acknowledged code of behaviour
28
April 2011 the AUS$ was trading at a higher value than the US$.What consequence of this?
American tourists were more likely to travel to Australia
Domestic holidays within Australia became more attractive
International destinations became more cheaper 4 AUS .
Australians delayed taking overseas holidays
29
What is a purpose of team meetings in the tourism and events industry?
To regulate and observe staff training
To develop rapport with customers
To complete client bookings
To discuss marketing strategies
30
Which provides the best online information on visa requirements for overseas destinations?
Tourism Australia
Local tourist authorities
Australian Quarantine and Inspection Service
Smartraveller
31
If you are travelling between Darwin and Kakadu, what tourist region are you in?
The Far West
The Red Centre
The Top End
The NSW Outback
32
What is the best method of preventing an injury occurring in a tourism and eventsworkplace?
Having a WHS safety officer on site
Providing first aid training
Providing adequate WHS training
Having the help of a co-worker
33
international media showcased AUS TV show. To encourage more overseas tourists to AUS. good?
The programs were watched by many viewers across the world
NSW Art Gallery local visitors since aired
Many Australians watched the programs
increased international tourists
34
Which of the following is a world heritage listed site?
Fraser Island
Kangaroo Island
Melville Island
Rottnest Island
35
Which of the following places is closest to Darwin?
Bathurst Island
Katherine Gorge
Tennant Creek
Arnhem Land
36
What is a preferred product arrangement?
The provision of products and services to staff
provision of gifts and services free of charge by an agency
An allocation of bonuses to staff
An agreement with a supplier to promote goods and services
37
Which of the following Queensland towns is the closest to the Tropic of Capricorn?
Cairns
Rockhampton
Brisbane
Townsville
38
Waste to be monitored as a key part of any workplace strategy for environmental sustainability?
It simplifies purchasing of new equipment.
It eliminates hazardous material
It keeps a record of all inputs in production.
It provides data so that improvements can be made.
39
You are working as a stadium usher. U notice an unauthorised person entering a restricted area.
Keep alert and watch the person
Notify the staff in that section and call for police back up
Approach if you feel comfortable memorise personal feature
Radio call ur supervisor immediately & alert all staff
40
The retail agent’s commission is the amount that:
the customer pays the retail agent.
the retail agent adds to the holiday price.
the retail agent earns from selling the product.
the retail agent pays the tour operator.
41
Two colleagues have to move heavy items. In what way is to do this task efficiently & safely?
Communication
Identification
Resolution
Motivation
42
an employee responsibility under the Occupational Health and Safety Act 2000 (NSW)?
Ensuring d design of d office has clear exits & entrances
Taking care of the health and safety of clients in d office
Setting guidelines ensure safe handling hazardousmaterials
Regularly updating infor about the requirements of d Act
43
Which system provides secure restricted online access in the workplace?
Micenet
Extranet
Internet
Intranet
44
What should a staff member be aware of when using online information to prepare an ebrochure?
Commission requirements
Copyright laws
Certification procedures
Client preferences
45
Cultural & social differences in consideration when communicating in person with clients?
Gender, family structure, empathy
Hand gestures, personal space, gender
Language, race, age
Facial expressions, posture, special needs
46
A safety audit, an employee has noticed exposed cables. What immediate action should be taken?
Alert emergency personnel
Prepare a written report
Isolate the area around the cables.
Remove the cables
47
customer tells ur office about a delay in d delivery of urgent travel documents. empathy?
I appreciate the urgency of the situation. I will follow up
Iam unaware with details. I will get my supervisor to ring u
delay has been caused by the operator. I am unable to help
manager has the delivery details. As he is away I send copy
48
Which set of destinations is associated with Australia’s wine tourism industry?
Hunter Valley, Todd River, Goulburn
Barossa Valley, Clarence River, Longreach
Tamar Valley, Daintree River, Mudgee
Clare Valley, Margaret River, Rutherglen
49
Which of the following shows TWO main functions of state tourist organisations?
Conducting surveys, paying commissions
Hosting trade fairs, researching tours
Marketing products, promoting destination regions
Compiling statistics, supporting diplomatic services
50
Which of the following is the best action for minimising accidents and injuries in theworkplace
Appropriate training courses are undertaken by staff.
Health and safety legislation is understood
All hazards are reported to WorkCover NSW.
Risks are identified and eliminated
51
Client rings: he didnt get a response to a letter of complaint about a holiday that was booked
Acknowledge the problem and request details.
Say that u didn’t receive the letter and ask for a new copy
u are busy at d moment but will investigate if u get time.
Admit fault and offer a new holiday
52
How can an ecotourism business achieve compliance?
By encouraging tourists to travel in small groups
By implementing procedures to meet environmental regulations
By selling goods made overseas as local souvenirs
By reporting to customers about their sustainability goals
53
The best way to determine a customer’s needs is to:
relate your own experiences.
provide brochures and information
ask for personal details
listen and question
54
Online information systems have access 2 intranet. D Purpose of an intranet is 2 provide access
the general public to other related industry sites.
employees to their organisation’s products & services.
employees to other related industry sites.
general public to an organisation’s products & services.
55
Which is standard office equipment required to performadministrative procedures in a office?
Computer, photocopier, DVD player
Computer, facsimile machine, digital camera
Computer, printer, overhead projector
Computer, printer, photocopier
56
Which of these lists shows attractions that would ALL be part of an intrastate trip?
Wave Rock, Kings Canyon, The Pinnacles
Salamanca Market, Cradle Mountain, Port Arthur
Flinders Ranges, Barossa Valley, Franklin River
Kakadu, Uluru, Lake Burley Griffin
57
What is familiarisation?
Meeting fellow tourism operators attending a trade seminar
Undergoing formal training learn about a new booking system
Reading a variety of brochures about a new product
Travelling to a destination to experience the attractions
58
A characteristic of reflective questions is that they:
invite a short, focused answer.
require a long answer that is backed up with examples
point the respondent to answer in a certain direction
require the respondent to think before responding.
59
Two computer reservation systems commonly used in the tourism industry are:
Galileo and Sabre
Galileo and Satellite
Amadeus and Traveltek
Amadeus and Origin
60
An urgent event quotation needs to be sent to a client.Which type of mail would be best to use?
Registered
Express
Bulk
Certified
61
Strategy the organiser could implement to help people effectively dispose of their rubbish?
Install signs directing the public to take rubbish with them
Ensure recycling bins are placed at key points around venue
Provide extra staff to monitor bins at regular intervals.
Organise an extra garbage collection for the next week
62
What types of tourism impacts are ‘exclusive tourist zones’ and ‘seasonal employment’?
Social and economic
Environmental and economic
Social and industrial
Environmental and industrial
63
Which row in the table correctly matches a tourist activity with its tourism industry sector?
c
d
b
a
64
which of d following best describes the organisational costs resulting from workplaceinjuries?
more insurance premiums rehabilitation, legal costs & fines
Stress 2 family, loss income extra burden on friends, family
Pain, suffering, lower quality of life, frustration & stress
Low productivity levels,safety investigation,burden on staff
65
Which of these Queensland cities is located closest to the Tropic of Capricorn?
Cairns
Brisbane
Townsville
Rockhampton
66
The Department of Foreign Affairs and Trade (DFAT) website is important why?
recommends reliable duty-free shopping venues
provides ratings of carriers
provides up-to-date travel warnings
gives current weather information.
67
Which one of the following is a legal issue that relates to the tourism industry?
Commission procedures
Product recommendation
Overbooking
Duty of care
68
best source of up-to-date information on the working conditions for employees?
Reference books
Venue brochures
Policy and procedures manuals
Union website
69
Which of the following may lead to cultural misunderstandings in the workplace?
Active listening to clients
Accepting diversity among people
Flexibility of work patterns
Stereotyping of groups
70
An accident occured & time was spent investigating & reported.What is the type of cost?
Organisational
Human
Social
Environmental
71
Why is it good practice to paraphrase what an inbound client tells you?
To gather a limited amount of information
To select appropriate information from the client
To see if the client has been listening to you
To demonstrate to the client that you have been listening
72
Why do some hotels charge a single supplement?
o help offset the room maintenance costs
To enable more rooms to be available each night
To persuade solo travellers to extend their stay
To encourage people to travel alone
73
what state, travelling along the Great Ocean Road on the way to Port Campbell National Park?
New South Wales
Victoria
Tasmania
South Australia
74
When a tourist spends money on services & products that are not produced/made in Aus?
Indirect spending
Direct spending
Multiplier effect
Leakage effect
75
Which of the following questions is an example of an open question?
‘Are you happy with the choice of Fiji for your next trip?’
Approximately how much did u want 2 spend on hotel in Vegas
‘Have you been to the west coast of Tasmania before?’
‘What do u expect 2 get out of this vacation 2 New Zealand?’
