Chapter 9 Test Review

The ______ consists of many electronic components and microchips.

For communication to take place, there are four essential elements: a message, a sender, a receiver and feedback.

Personal Health Record (PHR) is a record controlled by the patient's doctor's office.

________ _______ workers manage and process records on computers.

Computers contain privileged information that must be _______.

It is acceptable to use sarcasm and humor in business e-mails.

There are 2 common styles of communication: demanding and flexible

All people form opinions or _______ as they are growing up.

Whenever human beings depend on machines, __________ plans need to be made just in case the machine stops functioning.

Good communication means you are sending a ________ message-one that is understood by your co-workers and your patients.

A patient/client visit is scheduled every 15 minutes, 30 minutes, or hourly, depending on your provider’s specialty.

Today, _________ diagnostic equipment helps diagnose many illnesses

___________ is essential in the exchange of ideas, feelings, and thoughts.

You will usually have more effective communication with someone who has shared some of your ________.

The ______ ______ form gives the provider necessary information to evaluate the patient’s/client’s physical condition.

The most common device used to input data into a computer is a _______.

Telephones at workstations are for communication of health care issues _________ to those you serve.

4 major communication barriers are: labeling, sensory impairment, talking too fast, cognitive impairment

An electronic medical record (EMR) is a digital version of a paper chart that contains a patient’s health information.

________ ________ are frequently scheduled to be performed in other facilities.

C.L.E.A.R. Health Care Service Model stands for

When you care for and work with others, you may experience ________, ________, and even _______.

Verbal communication includes ______ and ________ messages. 

Your ________ affect how you communicate.

These are the five most common filing systems: