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Reinforce knowledge with Quiz! Flashcards | StudBud
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Reinforce knowledge with Quiz!
Reinforce knowledge with Quiz!
20 terms
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StudBud Administration
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36 plays
Use this #template to reinforce classroom concepts
Flashcards
20 cards
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Practice quiz
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Host live
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Questions
20
Answers
1
What pieces of information can use to locate the customer's account in SingleView?
Last Paid Amount/Payment Due Date/Bell Service Package/OneBill Account
Name/TN/User ID/TV Account number/OneBill number/Complete address/etc
Email/Date of Birth/Full-Service Address/Age/Cell number
Email Credentials/MyBell logins/Wi--Fi Passwords
2
What part of the Contact Information Band in Universal Ticket should you not miss on getting? (Refer to the image)
TN/User ID, ETR, Outage
Alternate contact, email, Notify language
Contact name, Cellphone number, Contact Preference
Appointment Date, Reason, Comment
3
Michael asked for a technician to fix her home phone at home. Upon creating a trouble ticket, what do you need to get?
Login credentials
Accurate information
Billing information
Login details
4
What type of trouble ticket will you need to create if the customer doesn't have an account with Bell?
Use the Postal Code and create a Miscellaneous Ticket
Create a NEW task on the VIDEO service band
Create a NEW task on the VOICE service band
Create a NEW task on the INTERNET service band
5
When a caller doesn't want to migrate to FTTH, what do you need to do?
Convince the caller to migrate
End the call
Transfer to Care
Transfer to Loyalty
6
When the status of the account shows "Suspended" for non-payment in Universal Ticket, what would you select in BPI?
Voice record not found
One or more inactive service(s)
Open task exists
No Issue Found
7
What does the touchtone refer to?
Telephone dial tone
telephone ring tone
Telephone number pad
telephone cable (RJ11)
8
Justin Case wants to change his e-mail address but he is not an authorized user. How must you proceed?
Add him as an authorized user
Validate Justin Case's PIN
Inform Justin that you cannot proceed with his request.
End the call
9
Once a customer profile is automated in SingleView, what is the next step to continue troubleshooting the concern?
Launch BluePrints from SingleView & use the best flow for their concern
Launch BluePrints from SingleView& proceed with Call Validation Page in SV
Locate the customer's account in UT & enter it in the manually launched BPI
Launch BluePrints manually & select the best flow related to their concern
10
What do you call the cable that goes out of the Central office connected to DMS?
Distribution Cable
Feeder Cable
Ethernet cable
Coaxial cable
11
If there is an inside wiring, what is NOT option for customers to fix their line?
Move their services to a new residence
Hire a 3rd party technician
Have Bell fixe the issues and be charged $75>
Subscribe to WireCare
12
What is NOT a technician for any Bell service issues?
Work safety technician
Central Office technician
Field technician
Cable technician
13
Which is not a Bell network type?
ATM
FTTM
FTTN
FTTH
14
This makes the dial tone happen to the voice service.
Rural Telephone Exchange (RTE)
Carbon Protectors
Central Office
Originating Equipment Card
15
What is the preferred contact preference in UT?
Phone
Text
Chat
E-Mail
16
This smart touch service is also known as voicemail.
Call Answer
Call Control
Call Display
Call Forward
17
What is considered unsupported by your role?
E-mail issues
Security services
Outdated Bell software/hardware
Line Noise
18
If there is a paper clip icon on the customer's account in Universal Ticket, what would you select in BPI?
Voice record not found
No Issue Found
One or more inactive service(s)
Open task exists
19
Which tool would you use to identify an LNP/Port in?
OrderMax
SingleView
ASA-V
TTD
20
Customers on PED have their services provisioned on BSW, what is the counterpart of PED to customers on Aerial service?
The Frame
Distribution cables
Terminals
Optical Node Unit
