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Personal and Professional Development - Esthetics @ Crave Beauty Academy Flashcards | StudBud
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Personal and Professional Development - Esthetics @ Crave Beauty Academy
Personal and Professional Development - Esthetics @ Crave Beauty Academy
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1
Persevering through difficult times is an example of:
respect
commitment
etiquette
integrity
2
Which of the following statements describes what you should do if you are asked a question that seems discriminatory?
give a false answer
remain defiantly silent
answer the question truthfully
politely decline to answer
3
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
bursitis
carpal tunnel
varicose veins
tendonitis
4
What term refers to the atmosphere of one's surroundings; the feeling of a place; its aura?
synergy
decor
ambiance
aromatherapy
5
The term used to describe the science of healthful living is:
hygiene
ergonomics
exercise
nutrition
6
A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corp. is called
a franchise
en entity
a corporation
a partnership
7
Respect that people have for one another is:
mutual respect
self-esteem
self-improvement
self-respect
8
Which of the following terms defines the study of maintaining and improving the skin?
personal hygiene
esthetics
ethical conduct
onychology
9
During a job interview it is very important to:
stay calm and be yourself
stretch the truth if necessary
tell the interviewer whatever you think he or she wants to hear
tell a lot of stories
10
Upselling is a way to increase an average ticket without raising prices.
True
False
11
Proper conduct in reationships with your employer, co-workers and clients is known as:
commitment
self-respect
personal ethics
professional ethics
12
Why is achieving emotional balance especially important in the salon/spa industry?
confidence entrusted to estheticians is often broken
emotions will be scattered throughout the creative process
involves constant interaction with clients and co-workers
involves controlling how other people behave
13
A set income given to an employee on a weekly or monthly basis is known as:
salary
booth rent
stock
commission
14
What form does the employer provide that indicates all taxes paid for the past year for each employee?
W-4 form
W-2 form
sales tax form
income tax form
15
Which of the following terms refers to all money owed?
liabilities
assets
net worth
financial status
16
Practicing good manners in the workplace is referred to as:
reflective listening
flexing
professional etiquette
conflict resolution
17
All of the costs incurred in running the salon/spa each day is referred to as:
operating expenses
loss
profit
operating loss
18
Esthetics, as a separate profession in the U.S., did not evolve until the late:
1960s
1950s
1970s
1980s
19
What is considered to be the number one reason why clietns move on to another salon/spa?
indifferent attitude of an employee
product dissatisfaction
competitive reasons (including pricing)
move away
20
Which of the following time periods identifies the consideration for a long term goal?
6 months
5 years
1 year
3 months
21
A collection of your creative work and documents to show potential clients or employers is known as a(n):
resume
portfolio
reference
application
22
The science that looks at how individuals perform work & what body movements, tools & equipment benefit health & comfort
personal hygiene
economics
ergonomics
public hygiene
23
Services regulated by a cosmetology board or local laws are considered:
out-of-scope
in-scope
post-operative
surgical procedures
24
What document introduces you to the salon/spa and offers a brief summary of why you would like to be employed there?
resume
cover letter
application
profile
25
Your own personal system of moral principles and values is known as;
courtesy
attitude
professional ethics
personal ethics
26
Which of the following time periods identifies the consideration for a short-term goal?
1 year
2 years
3 years
5 years
27
An important aspect to remember when managing the financial operations of a salon/spa is to:
create a budget
ignore economic conditions
dismiss advice from an accountant
avoid organizing a business plan
28
Which of the following strategies works to involve the client when recommending products?
state the price
give reasons why to buy the product
let client hold, smell, or sample the product
know what the promotions are
29
You can show your commitment to excellence in your career by doing all of the following actions EXCEPT:
attending seminars, shows and workshops
keeping pace with what's happening in the industry
learning everything you can in school
avoiding participation in school activities
30
Renting or leasing a workstation from a building owner would represent which of the following situations?
partnership
corporation
sole proprietorship
independent contractor
31
A brief, written account of personal, educational and professional qualifications and experience is known as a:
reference
resume
portfolio
cover letter
32
A routine of behavior that is repeated regularly and tends to occur unconciously is known as a(n)
habit
goal
emotion
skill
33
Identifying types of treatment & competitive pricing that will attract potential clients is a method known as:
public relation
community involvement
upselling
target marketing
34
Products purchased by the spa owner for use during client services & for retailing are known as stock in quantity or:
turns
overhead
inventory
commissions
35
An esthetician's hands should be clean, well manicured and:
chafed
rough
rugged
soft
36
Passion as a work principle can be described as:
not waiting to be told what to do
showing up on time and ready to work
showing that you love what you do
getting along with co-workers
37
The highest respect a person can show another is to:
be talkative
listen
refrain from asking questions
be uninterested in what others have to say
38
The ability to adapt or respond to change is called:
trust
flexibility
sincerity
gossip
39
Not making assumptions about people based on appearances reflects the use of:
etiquette
integrity
respect
commitment
40
Which type of insurance protects the salon/spa owner from financial loss due to an employer's negligence?
premise
partnership
malpractice
corporation
41
The process that gives you access to people & resources within the industry that can provide opportunities & education:
client referral
marketing
networking
client factor
42
Paid holidays, bonuses and insurance are all examples of:
job benefits
liabilities
job responsibilities
assets
43
The tone or inflection of your voice, level and rate of speech all play a role in:
listening
body language
verbal communication
nonverbal communication
44
If a person matches their actions with their words, it is an example of:
respect
integrity
commitment
etiquette
45
Options to increase revenue without raising prices include all the following EXCEPT:
value add-on packages
upselling
retail
overcharging
46
Pareto's principle is called the:
90/10 rule
80/20 rule
60/40 rule
50/50 rule
47
An outward reflection of your inner feelings, thoughts, attitudes and values define your:
commitment
sense of humor
personality
ethics
48
What condition occurs when tendons become inflamed?
tendonitis
bursitits
varicose veins
sore feet
49
Which one of the following items is/are usually the largest expense in operating a salon/spa
supplies
rent
advertisement
salaries or commissions
50
Which of the following skills are just as important to your success as your technical skills?
communication
coloring
shopping
drawing
51
Persistence means:
changing all the time
seeing yourself in positive ways
staying the course and not giving up
holding others in high regard
52
Workers' Compensation Insurance is needed to protect the:
inventory
salon/spa
employee
customers
53
The type of business ownership in which 2 + persons share all costs of opening, operating & maintaining the business is:
franchise
sole proprietorship
corporation
partnership
54
Eye contact, facial expression and posture are all examples of:
inflection
nonverbal communication
clarity
verbal communication
55
Which of the following business types is owned by the shareholders and formed under legal guidelines?
franchise
corporation
partnership
sole proprietorship
56
Which of the following items must be reported as employee income?
tips received by an employee
change given to a client following payment
operating expenses paid by the salon/spa
money paid to vendors for products
57
The psychology of getting along with others is referred to as:
personality
human relations
attitude
communication
58
Industry statistics indicate that satisfied clients will usually refer how many new clients?
3
1
12
8
59
A general recommendation to help an esthetician prevent neck and back problems would include:
standing with feet spread beyond hip width
working with the back straight
bending at waist while lifting heavy objects
sitting with legs crossed
60
Inflammation, decreased immune response, hormone imbalances and mental health issues can be a result of?
relaxation
nutrition
sufficient nutrients
chronic stress
61
Resillience is all about making mistakes and:
crushing trust
not showing respect
bouncing back
not admitting they happened
62
Regular bathing with soap and applying deodorant are examples of maintaining:
personal hygiene
general hygiene
oral hygiene
public hygiene
63
Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.
False
True
64
For estheticians just starting out, the most common and immediate source of referrals is:
target marketing
promotional literature
Client profile
word-of-mouth recommendations
65
The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):
independent salon/spa
independent contractor
chain salon/spa
full-service salon/spa
66
A sole proprietorship is a business owned by:
a corporation
one person
a franchise
two or more people
67
Integrity in simple terms could be described as:
possessing a genius level of intellect
doing the right thing
deciding to act ethically only when it suits you
inconsistency of character
68
A client retention strategy where clients reserve a future appointment before leaving after the current service is:
referral
retention
upselling
prebooking
69
Which of the following concepts involves convincing new clients to return and hopefully become lifeong clients?
client factor
client retention
CRM
client profile
70
What is considered the best form of advertising?
social media
print ads
word of mouth
direct mail