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Computer SSE- Final Quiz Flashcards | StudBud
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Computer SSE- Final Quiz
Computer SSE- Final Quiz
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The last quiz of Computer SSE
Flashcards
17 cards
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Practice quiz
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Questions
17
Answers
1
Top Customer Considerations when buying a tablet are....
OS, Battery Life, Multitasking, Touchscreen, Size
Customers don't buy tablets anymore.
Portability, Processor, Functionality, Office Support, Dock
OS, Battery Life, Memory, Screen Size/Type, Warranty
2
The networking ecosystem includes which of these?
Premium Router/Whole Home Wifi
ISP
Modem
Component Networking
3
What are the four main components of a computer?
USB Type C, Backlit Keyboard, AC Wireless Card, Speed
Screen, Harddrive, Internet Connectivity, Weight
Y Processors, U processors, H processors and AMD
Processor, RAM, Hard drive, Graphics Card
4
A benefit statement will help a customer relate emotionally to the product.
True
False
5
Applecare+ will cover MacBooks and iPads.
False
True
6
My Best Buy Credit Card always offers what special financing in Computing, specifically?
12-months on $399.99 and up
24-months for $799.99 and up
18-months for $599.99 and up
6-months for $199.99 and up
7
Virtual Reality is split into all, but which of these categories?
Mobile
PC
iVR
Gaming
8
Our job is to show the customer what's possible.
False
True
9
The most important customer metric we have is...
NPS
Margin
ASP
IST
10
Windows 10 is designed to improve overall productivity and security.
True
False
11
Geek Squad customers spend how many times more than non-service purchasers?
3x
5x
4x
2x
12
What percent of Office software is sold at Best Buy?
98%
100%
50%
35%
13
What are the four steps of Selling Skills?
Sell, Sell, Sell and say Thanks!
Contact, Smile a lot, Ask Questions, Take Their Money
Greet, Ask If they Have any Questions, Walk Away After
Welcome, Understand, Sell and Appreciate
14
More channels, more better is referring to...
ISP
Enhanced Network Devices
Router
Modem
15
A system that brings your sales tools together is called...
Point of Sales
Order Management System
Coreblue
Retek Store System
16
My Best Buy Rewards has three different tiers:
Core, Elite, Elite Plus.
Core, Premium, Premium Plus.
Gamers Club Unlocked, My Best Buy Mobile, My BBY Appliance
17
Apple represents what unit percentage in the Computing department?
1%
55%
96%
18%
