D24 OES Challenge Round 2

In the Change Equation, what is the responsive change when the Resources Element is missing?

Tool used by partners at each level to assess and improve the customer experience.

It refers to the relentless passion for learning and craft.

Is used to ensure all information is needed to create personalize experience to customer.

Defined as anticipating problems and using resources to calmly and confidently respond.

Encourages teamwork through ______ recognition and celebration of team wins.

What is the meaning of “ACT” in the ACT Decision Making Model?

In the Change Equation, what is the responsive change when the Vision Element is missing?

This refers to the tools we use to reveal gaps or reduce effort.

Tool used by partners at each level to identify what success looks like by role for a system change or new initiative.

It is the ability to understand and share the feelings of another through an emotional connection.

Refers to how we generate excitement and support conversations related to priorities and products for upcoming period.

Select the 3 Developmental Shifts under SS Approach for Career Development Guide.

Leaders are able to help partners grow their capabilities and elevate their performance by working shoulder to shoulder.

A consistent way of working safely and effectively to produce high-quality products and create the Starbucks Experience

It is defined to work in partnership with the SM to ensure the team is working together to make every moment right.

Uses communication tracking tools, ______ and _______ to ensure partners on shift have the info that they need.

What is the fourth Discovery Question in Generating Insight?

The desire to focus to continuously improve the foundational behaviors and functional standards that elevate our brand.

A leader motivates a partner as they move through change while creating urgency for them to learn and grow.

A visual merchandising schematic to support the promotional set-up and in-fill options.

A tool used to focus on the plan for the upcoming period. It supports planning conversations with company initiatives.

Learner is Advising while Leader is ____________.

When necessary, documents performance conversations using _______.

Shifts from producing high-quality products for customers to seizing opportunities to teach and motivates others.

What are the phases of the Shift Pattern?

It is used to connect, build skill and learn about upcoming programs and products.

What are the two Leadership Activities under SS Approach?

This supports the development of a partner who is advising in their current role and aspires to grow into the next role.

Learner is Engaging while leader is _________________ the change and _______________ the partner to action.

Select the phrase which is NOT given as an example under SS Approach.

In the Change Equation, what is the responsive change when the Skill Element is missing?

Taking initiative shifts from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience.

In Developmental Path, which is not included in showing up with intent and greatest impact.

Rotates through responsibility of Ops Activities at SM/DM discretion based on individuals with the needs of the business

This refers to the path by which customers choose to visit our stores.

Which of the following is not part of Leadership Activity on Barista Approach?

In Change Equation, what is the responsive change when Support Element is missing?

Elevates the ______ ______ by observing interactions and providing feedback and coaching to reinforce or redirect.

Creates moments during each shift to share _______ and _______ _______.