Which one of the following is not an example of open-ended question:

Is running your favourite sport?

Why “Meerkat” selling?

Because you scan the sales floor for signs of interest from consumers

Which of the following statements about the first step, Meet, Greet & Friendship, is false?

First impressions are not important as they are forgotten within 7 secs

Which of the following is not one of the selling steps?

Explain our product range and feelings

Which of the following statements is true about questions:

Closed questions work well because we need to help consumers decide

Which of the following statements about summarising and recommending is incorrect?

Objections are always a sign that the customer is not interested

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M.S. steps quiz

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Questions 11

Answers

1
Which one of the following is not an example of open-ended question:
What experience do you have in skiing?
What was your marathon experience like?
How did you get started with trail running?
Is running your favourite sport?
2
Why “Meerkat” selling?
Because Meerkats represent friendship
Because as sellers you act as a team
Because Meerkats are our mascots
Because you scan the sales floor for signs of interest from consumers
3
When inviting the customers to join our community, you must list every single benefit that it offers.
False
True
4
The last moments in the store are those the consumers will remember the most. True or false?
False
True
5
Which one of the following is most important when demonstrating products?
Features & facts
Benefits & feelings
6
Which of the following statements about the first step, Meet, Greet & Friendship, is false?
Building rapport is about being friendly and making friends
We should use clean language with our consumers: using their same words
First impressions are not important as they are forgotten within 7 secs
It is important not to “pre-judge” consumers keep an open mind
7
Which of the following is not one of the selling steps?
Demonstrate solutions
Meet, Greet & Friendship
Understand customer’s needs
Explain our product range and feelings
8
Which of the following statements is true about questions:
We gather customers’ details so we can sell them to third party companies
Closed questions work well because we need to help consumers decide
Seek to be understood, then to understand
Must haves & desirables are the same thing
9
How many steps does the selling process include?
3
6
5
4
10
Which of the following statements about summarising and recommending is incorrect?
Recommendations based on the info provided are a key part of sale processes
Objections are always a sign that the customer is not interested
Stories provide validation and credibility to proposals
The yes-sets will relate to a number of mini-agreements with the consumer
11
Overall, all the customers have the same idea about what's a reasonable price to pay. True or False?
False
True

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