Management EX 3

Which style is effective in a steady work place w/ skilled, motivated & team-oriented employees

NOT required; tax benefits to employer; compensation for employee; needs careful record keeping

Why is hospital culture important?

Money tied up in inventory that can NOT be used for other items

What is the 2nd highest expense category for a typical vet practice?

Make sure everyone moves in the same direction

Cost-benefit analysis: divide the total cost of buying equipment by anticipated demand = fee

Which style is effective w/ a credible & knowledgeable leader w/ clear standard?

What are the 4 Ps of marketing?

Overseeing personnel & resources; someone needs to make sure things happen

What is the basic formula for efficient inventory expense management?

Includes physical building & equipment

Facility appearance, staff attitude, customer service, type of sign, name badges

Show the way forward (made the mission & vision)

Keep the clients you already have, inform of additional services, support referrals

Compliant & analytical; Perceives self w/ little control over a hostile environment

Item subtracted from a specific account

All employers must follow rules & allow regular inspections +/- citations & penalties

$ amount after ALL liabilities & reinvested income removed from income

Inducement & expresser; Perceives self as having control over a friendly/supportive environment

Employee health plans (2 answers)

Analyzing results; essential to business growth/success & helps prevent unnoticed decline

Drugs & supplies

Which of these is NOT a form of marketing?

Submissive & relater; Perceives self w/ little control over a NON-threatening/supportive place

Driver & director; perceives self as powerful over a hostile environment; very goal oriented

Client has animal treated for essentials only, unaware of or rejects additional services

$ amount after subtracting expenses from income

Financial interaction

Mortgages, taxes, utilities, overhead

The places that really succeed start w/ a mission and a vision statement.

Management fields matching: HOW; managing money

Holding cost; cost to keep items "on the shelf"

Authoritarian management style

Changes w/ amount of revenue; Total expense increases as revenue increases

Client follows MOST recommendations for routine care & pays readily but may complain

Obligation owed to another like loans/mortgages

= asset - liability; Financial claim on an asset

Employees are motivated by money, benefits, & threats of punishment; do NOT want responsibility

Money spent (either fixed or variable)

What tools can you use to effectively manage your brand?

Item added to a specific account

Management fields matching: WHY; getting word out to others about why you're there

Money due to a business from goods sold & services already performed

Communication & development framework; brings the dream down to reality

Property or goods including cash that is of value & is yours

Form I-9; proof that new employee is eligible for employment in the US

Client allows treatment only when DIRE need & resists paying anything

Management fields matching: WHO; human resources

Pareto's principle says approximately 80% of ____ come from 20% of ____.

Unchanged w/ amount of revenue; percentage of expenses decreases as revenue increases

Where the team manages itself

Equal employment opportunity commission; race, color, religion, sex, &/or nationality equality

Which of these is NOT part of emotional intelligence?

Employees motivated by desire for recognition, sense of self-worth & interest in work well-done

What should be included in the fees & prices for clients at a vet practice?

Which of these is NOT part of hospital culture?

What is the #1 highest expense category for a typical vet practice?

Email/US mail, phone calls, website info, facebook posts, TV/radio ads, business cards

Which medical record audit should be performed by a doctor or medical professional?

Why exist? Why are you a vet? why is that business there?

Cost to bring item into hospital

Which of these is NOT true regarding missed charges?

Insurance to protect employees injured in work-related incidents

Helps direct people to know what you do.

Organized listing of ALL income, expense, assets, liabilities, & equity

Business actions involved in providing goods & services

Which style is effective in a highly skilled self-motivated & self-directed team w/ resources?

Financial support during temporary involuntary unemployment funded by tax on employer

What adds additional discrimination categories to the CRA regarding sexual/other harassment?

Supportive management style

Established minimum wage, overtime pay, exemptions; began record keeping; employment of minors

What difference is made?

Goals & strategy; first step; typically the leader's job

Public services, communication, advertising

Which of these is NOT an employee exemption (salary, no OT) under the fair labor standards act?

Money owed to another for goods or services received

Money received

Client wants top quality medicine for their animal & is willing to pay for it.

You want leaders and managers in a business to provide both direction & a purpose.

Management fields matching: WHERE; staffing, inventory, facilities; managing all the resources

What is important to remember when correcting an employee?