MAC 101 Chapters 7/8/10

Expendable items are items that

When working at a computer, position your chair so that your lower legs are

What kind of impression do cool colors create in the reception area?

The best way to determine the appropriate level of lighting for the patient reception area is to

Groups items that need to be ordered, monitors how items used & the amount that needs to be ordered

When arranging a reception area, which type of chairs would best accommodate elderly patients?

An advantage of a desktop computer with a tower case placed on the floor is that it

Two professional organizations that have established policies relating to e-mail are Health E-mail and

What's the first priority in opening the office & beginning the day after you unlocked the door/turn off security system

Which of the following is the correct dateline for a business letter?

According to the OSHA computer workstations checklist, when working at a computer, wrists and hands should be

Incidental supplies are __________.

What type of software converts images to text so they can be treated like a word processing document?

To calculate the unit price of an item

A vendor's payment schedule generally __________.

A computer’s hardware serves four main functions. Which of the following is one of those functions?

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

One reason elderly patients may face discrimination is that

Items smaller than a golf ball in a medical office reception area are

A primary advantage of placing illuminated red EXIT signs above doorways is that they

In general writing, use numerals when the number is __________ or greater.

Before undertaking e-mail communication with a patient, which of the following must you do?

Envelopes that have a transparent window are used for

Microsoft Office application software includes all of the following except __________.

In a well-designed computer workstation, the monitor should be positioned

Effective professional correspondence uses an appropriate style, clear and concise language, and

Which of the following letter styles is generally considered too informal for a medical office?

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?

Which of the following is a specific housekeeping task the medical assistant may perform?

General guidelines for business letters include

A group of medical practices in the same building pools resources to qualify for quantity discounts from a local vendor

Interoffice memos are used to

The complimentary closing is

The patient arrives, bleeding heavily from a wound on his arm and looking like he is about to faint. What should you do?

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

In which type of practice might you want to increase the temperature setting?

Immunocompromised patients

Which of the following is considered a mechanical error?

Which of the following is a correct example of a part of the inside address of a business letter?

Types of scanners include single-sheet scanners, handheld scanners, and __________ scanners.

The first step in processing incoming mail is to __________ it.

Which of the following is not a symptom of carpal tunnel syndrome?

How long before the office opens should the person opening the office arrive?

The hardware components of a computer consist of the monitor, keyboard, and

Some vendors may use the bait-and-switch tactic, which means

Another name for clasp envelopes is

Connections using public telephone lines, use encryption to ensure only authorized users can access the network is a

The major disadvantage of having live plants in a reception area is that they

Does "how do you like your copy machine and service? Let me know ASAP sound professional

Which of the following is not considered a heading component of an interoffice memorandum?

A device used to input printed matter and convert it to a format that can be read by the computer is a

The average medical office spends ______ of its annual gross income on administrative, clinical, and general supplies.

A disadvantage of rush orders is that

Type of letter do dateline, complimentary closing, signature block are centered on page or slightly to right of center

After checking the expiration dates on supplies you should

Which of the following should be included when creating a reception area thats accessible to patients with special needs

Vital supplies are items that

An example of a periodic supply is

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate how many people?

Notations include information such as the number of enclosures that are included with the letter and

Which of the following is typically not included in a new patient registration packet?

The single most important factor that affects a patient's perception of a physician's office is

The content of a letter should

Which of the following is a high-capacity removable disk drive that can store up to 750 MB of data?

An example of an appropriate specialty item in a medical office is a

An example of an immunocompromised patient is

What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard?

Which of the following envelopes is most easily read by an OCR system?

There are three types of errors that can occur when you are preparing a document: formatting, data, and

A characteristic of mixed punctuation is

Describes the communication that provides medical support to licensed providers caring for patients in rural areas?

The best time to place a telephone order is

Coffee tables or low tables with sharp edges are

An advantage of carpeting in a medical office is that it

Which patients are especially sensitive to cooler temperatures?

Letterhead paper is usually either sulfite bond or __________, which is more expensive than other types of paper.

Which of the following allows information to be taken from one digital source and copied over to a CD?

A purchase order is

How should you fold an invoice that will be placed in a window envelope?

The practice’s name and address that are printed at the top of formal business stationery is called

A disadvantage of extremely bright light is that it

The responsibility for organizing most office supplies often lies with the

Symptoms associated with computer vision syndrome include

Where in a professional letter are special or urgent delivery notations, such as certified mail, typed?

How many lines should be left above the signature block to allow for the signature?

If you use a computer monitor, tablet, or cell phone for long periods of time, you should not

You are unsure of a software program what should you do

The block letter style is also called the

A characteristic of open punctuation is

"Net 30" on a payment invoice means __________.

The proper way to store narcotics is

Which of the following is an example of a durable item?

The best way to maintain appropriate room temperature in the reception area is to

Which of the following is not an advantage of leasing office equipment?

Purchase orders are frequently used for __________.

The purpose of specialty items in a reception area is to

The correct way to include a list in the body of a letter is to

Printer resolution is noted in terms of

A good rule of thumb for the placement of furniture is to allow __________ square feet of space per person.

Which of the following letter styles is most often used in medical office correspondence?