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I. Welcome to AAG Flashcards | StudBud
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I. Welcome to AAG
I. Welcome to AAG
14 terms
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StudBud Administration
#Recap for CCC policies and procedures
Flashcards
14 cards
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Practice quiz
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Host live
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Questions
14
Answers
1
If you are feeling under the weather you should:
Stay home, call the A.M. MOD, answer COVID questions, and call your doctor
Come in and tough it out, if temp reading is too high you'll be sent home
Stay home.
Come in, let a manager know you aren't feeling well and ask to leave.
2
Where do you get your shift switch form from?
The desk in the training room
The cabinet underneath the printer
The wardrobe in front of Narnia
In the Dealership Information doc under CC info.
3
Are our waiting areas socially distanced?
Yes
No
4
Cell phones are allowed to be out on your desk at any time
false
true
5
Which of the following is acceptable to wear on a Casual Friday?
Jeans with no rips or holes
Jeans with rips or holes
Tank tops
Shorts
6
Where do you clock in and out?
The time clock on the wall
In Workday
In Google Docs
In CDK
7
Who should you reach out to if you are in need of an appointment override?
A Service Advisor (ASM)
Beth or Courtney
The Team Lead on Duty (LOD)
The Service Manager
8
Where can you find your schedule?
In your email
On the Death Star
Posted on the bulletin board
In Google Docs
9
You should completely shut down your computer at the end of each shift
False
True
10
What is the maximum length of a
single
regular break? (not a lunch break)
1 hour
10 minutes
15 minutes
30 minutes
11
The 4 gears are: be a leader; deliver the best experience every time, master the basics, and...
Reverse your mindset
Climb the ladder
Always put the customer first
Celebrate wins
12
Which of the following is something that we do
NOT
do in the Call Center?
Call clients to remind them of services or recalls
Reach out for status updates on vehicles
Schedule appointments for sales
Schedule appointments for service
13
How should you contact management when you are late or calling out?
Text
Snail Mail
Email
Voice phone call
14
It is not necessary to wear a mask as long as you are fully vaccinated
True
False
