who is the guarantor?

the person responsible for payment of the account

What shoul be done to an impression before pouring?

Use a gentle stream of air to remove excess moisture

which statement is a contradiction for provisional coverage?

cover the facial of a veneer preparation

Whywould operator blow light stream air onto placed light bodied impr material be4 seating tray

thins material to allow it to flow better within the sulcus

why is the provisional placed on the tooth in the pt mouth for the final curing stage?

to avoid excess shrinkage during the final curing stage

which statement best describes good phone skills?

use callers name in convo give him or her complete attention

which of the following statements is correct concerning porcelain veneers?

color of the finished veneer can be affected by the shade

which statement is correct regarding employment agencies?

they can be private agencies, with employer-paid fees

Under which condition would a post & core be recommended before placing a crown?

tooth has been treated endodontically

career- dental assistant in___ collecting data,care for specific population groups is called?

public health and government groups

what should be done if margin of provisional are not adequate

additional mat. is added at inner aspect of margin

according to the federal fair debt collection practice act collections are permitted...

telephoning the debtor between 5:00 and 8:00pm

How is a Maryland bridge held in place?

winglike extensions are bonded onto the lingual surfaces

Which statement is correct regarding prefabricated temporary crowns?

crowns made polycarbonate are used where appearance is impor

Of the parties involved in dental insurance, who is the carrier?

the party that pays the claims and collects the premiums

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DA 170 FINAL 2018

75 termsStudBud Administration155 plays

170 Final

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Questions 75

Answers

1
How should the patient bite when positioning the bite-fork during face bow registration
firmly
slowly
quickly
2
what are the responsibilities of the business assistant?
sterilizing the instruments
scheduling patients
setting up the treatment areas
giving oral hygiene instructions
3
what statement is correct concerning appointment books?
unites of 10-15- or 30 minute intervals
all of the above
using a manual or electronic appointment book
the most efficient format is week-at-a-glance
4
where would you look to find expense records such as receipts and paid bills?
practice business records
patient financial records
patient dental records
accounts receivable records
5
who is the guarantor?
the insurance company
the person responsible for payment of the account
both b and c
always the patient
6
When would stainless steel crown be used for provisional coverage?
commonly for the primary teeth
for custom fabrication
when strength is essential
both a and b
7
how does a removable partial denture receive its support and retention?
both a and b are correct
remaining teeth
underlying tissues
crown and bridge cement
8
to achieve organizational goals and team-orientated employee satisfaction?
communication skills
patient satisfaction
team cooperation
effective management
9
dentist must accept amount paid by carrier as payment in full and not bill pt for difference
table of allowances
fixed fee schedule
schedule of benefits
usual, customary, and reasonable (UCR) fees
10
what are the general categories of communication?
quality and expression
statement and explanation
words and gestures
verbal and nonverbal
11
how are patient account ledgers organized?
responsible party
employer
patients last name
insurance company
12
occlusal surface of the provisional coverage should sit _ the occlusal plane of the adj teeth
even with
below (infraocclusion)
above (suprocclusion)
even with or above
13
_ pay is the amount the employee takes home after all the deductions are made.
taxable
with holding
net
gross
14
What is the indication for prescribing fixed prosthodontics
the patient wants it
supportive teeth are healthy
all of the above are indications
one or two adjacent teeth are missing in the mouth
15
insurance terms, what is the role of the dentist?
carrier
group
subscriber
provider
16
the two types of provisional coverage include _ and _.
polymer; monomer
functional; esthetical
direct; indirect
custom; prefabricated
17
What shoul be done to an impression before pouring?
have the impression saturated with moisture
Dry the impression completely w a blast of air
leave disinfecting solution in the impression
Use a gentle stream of air to remove excess moisture
18
which statement is a contradiction for provisional coverage?
maintain the function of prepared tooth
keep the patient comfortable while being made
cover the facial of a veneer preparation
prevent shifting of opposing teeth
19
each employee must complete a __ form for tax purposes.
w-2
statement of earnings
w-4
FICA
20
What is the final step after cementing the provisional crown?
check the occlusion
take a periapical radiograph
polish the provisional
remove the gingival retraction cord
21
what factor is not considered when selecting teeth for partial denture?
color of adjacent teeth
patients dietary habits
space to be occupied by the artificial tooth
patients dietary habits
22
why are close-ended questions used?
maintain control of converstaion
to obtain information
build relationships
to close a conversation
23
form generated for each pt that contains his or her name, current charges, previous balance...
audit trail
transaction
ledger
charge slip
24
Which type of wax is preformed with a thin sheet of aluminum foil between the layers?
baseplate
inlay casting
bite registration
sticky
25
participating in health fairs, working with senior citizens, are examples of______ marketing?
professional
external
staff
internal
26
under which category would the salary of a dental hygienist-full time gets 25% commission?
fixed overhead
variable overhead
disbursement
accounts payable
27
Whywould operator blow light stream air onto placed light bodied impr material be4 seating tray
thins material to allow it to flow better within the sulcus
doing so makes it easier for operator to see margin of prep
it dreies the area
doing so makes it easier to set the impression tray
28
what factor is the first to be considered when making financial arrangements with pt?
put all agreements on account statement
send the information to the insurance company
record the agreement on the pt's clinical chart
consider pt's ability to pay
29
why is the provisional placed on the tooth in the pt mouth for the final curing stage?
ensure the color and shape of provisional
ensure provisional is in correct occlusion
check the margins for accuracy before curing
to avoid excess shrinkage during the final curing stage
30
which statement best describes good phone skills?
speak indirectly into the receiver, 5-6 inch away
allow person receiving the calls to hang up first
speak quietly, because time is money
use callers name in convo give him or her complete attention
31
which of the following statements is correct concerning porcelain veneers?
provisional coverage req following impression for por veneer
porcelain veneers do not involve preparation tooth structure
veneers rec improve chewing efficiency posterior teeth
color of the finished veneer can be affected by the shade
32
retention of a maxillary denture depends on the suction seal from which element?
palatal suction
post dam
border molding
flage
33
which statement is correct regarding employment agencies?
they are state run
they base their fee on current minimum wage
they are paid on a monthly basis
they can be private agencies, with employer-paid fees
34
closed-ended questions usually begin with words such as:
which
what
when
will
35
_ was adopted to enhance and protect the privacy and rights of patients.
ADAA
OSHA
ADHD
HIPPA
36
which form indicates the number of exemptions the employee is claiming?
w-2
w-3
w-4
I-9
37
which component of the full denture fits over the alveolar ridge and surrounding gingival area?
occlusal rim
flange
base
post dam
38
through which means can a person obtain dental insurance?
from the state government
either A or C
from an employer or spouse's employer-group plan
through an individual plan
39
what should be included in a resume?
educational background
evidence to convince employer to hire you without interview
list of work experiences
personal data such as hobbies
40
Under which condition would a post & core be recommended before placing a crown?
tooth has been treated endodontically
the tooth is not restorable
the tooth is vital
the tooth has a pin for retention
41
Files for those pt who have been recently seen which are maintained in areas of easiest access
active
current patient
inactive
42
career- dental assistant in___ collecting data,care for specific population groups is called?
dental schools
an insurance company
public health and government groups
a hospital doing research
43
what should be done if margin of provisional are not adequate
throw it away and start over
additional mat. is added at inner aspect of margin
because it is a temporary crown the margins are not critical
Remove the material from the gingival embrasure space
44
according to the federal fair debt collection practice act collections are permitted...
using false pretenses to get information
contacting the debtors employer-warn them about their debt
telephoning the debtor between 5:00 and 8:00pm
threatening violence
45
Light cured resin can be used to make trays for which type impressions?
Partially edentulous
ALL TYPES
Dentulous
Edentulous
46
How is a Maryland bridge held in place?
abutments are cemented on either side of pontic
shoulders extend to the adjacent teeth
clasps are attached to the adjacent teeth
winglike extensions are bonded onto the lingual surfaces
47
Which statement is correct regarding prefabricated temporary crowns?
crowns made polycarbonate are used where appearance is impor
they are available in cast gold
they are available in porcelain fused to metal
they can be used for posterior but not anterior preparations
48
which of the following helps determine the reorder point of an item?
both a and b
the rate of use
automatic shipments
the lead time
49
type of fee is determined by a percentage of pre filled fees submitted to the insurance company
limitations
customary fee
usual fee
reasonable fee
50
Of the parties involved in dental insurance, who is the carrier?
the person receiving treatment
the party that pays the claims and collects the premiums
the union
a spouse or child of the subscriber
51
liquid or powder acrylic material is being used for provisional how many drops of liq. is used
10
12
enough to wet the powder
5
52
what are the functions of a rest on partial denture?
prevents partial denture from moving in gingival direction
it aids in distributing the retention load to several teeth
prevents food from getting in the abutment tooth & retainer
rest do all of these
53
what sources could a dental assistant use to seek employment?
professional organizations
all of the above
internet
temporary employment agencies
54
Which procedure takes place during the second appt. for the placement of cast restoration
try in
final impressions
shade selection
preliminary impression
55
Which component of a foxed bridge anchors to existing teeth?
Pontic
Core
Abutment
Unit
56
in the dental office, the telephone should be answered?
after the first ring
after you finish with the patient checking out
after four rings
by only one person
57
what is the maximum quantity of a product to be ordered at one time called?
shelf life
rate of use
reorder quantity
reorder point
58
which statement is incorrect concerning marketing of the dental practice?
office business standards
it is important for pt health
all staff members are vital in successfully creating care
the primary goals of marketing is to enroll new patients
59
which procedure would require a pt. to wear a prov. prosthesis for a longer period of time?
full gold cast crowns
implants or periodontal therapy
porcelain veneers
porcelain jacket crowns
60
which of the following is required to be a good team member?
show appreciation to coworkers
stick with first impressions since they are usually right
stick to your ways
do only your job, dont over step your responsibilities
61
what is a characteristic of good listening skills?
does not require you to look at the speaker
letting your mind wander when talking to a patient
one of the easiest skills to master
should not be influenced by a persons appearance
62
what is the most important public relations tool in the dental office?
practice newsletter
computer
telephone
newspaper ads
63
What is the purpose of provisional coverage?
to maintain or restore tooth function or both
to protect the margins of the prepared tooth
ALL OF THE ABOVE
provide comfort for patient while per restorationfabricateed
64
impression material used for final impressions -creations of base plates & occlusal rims?
template
alginate
elastomeric
acrylic
65
how should a plaster mix not be manipulated?
mix slowly until smooth
complete mix within 2 minutes
press bowl lightly on the vibrator
complete mix in 30 seconds
66
what device that holds maxillary and mandibular models in an occlusal relationship
bite block
face bow
articulator
occlusal registration
67
Which methods are used to protect against biohazard contamination from impressions
disinfecting lab benches & other contaminated items
ALL OF THE ABOVE
disinfecting lab bench & other contaminated items be4 use
disinfecting impressions in the treatment room
68
which statement is correct regarding pt management system
they must be protected
they are essential to maintain practice records
both b and c
they will automatically generate account totals
69
which statement is not true ?
socialization is the process of society's influence on peopl
people tend to make other attitudes their own
social attitudes have no influence on a persons behavior
social attitudes can influence a persons culture
70
what does accounts receivable manage?
the money owed to the practice
all money handled in the dental office
the money the practice owes to others
both a and c
71
the_ begins of the occlusal surface and extends downward so that is partially circles the tooth
c-clasp
c-clasp
i-bar retainer
i-bar clasp
72
Which statement is incorrect regarding safety precautions in the laboratory?
work areas should be kept clean before & after procedures
PPE should be worn while working in the laboratory always
manufacturers instructions should be followed for equipment
appropriate place for eating & drinking in the dental office
73
what are subjective fears?
based on feelings, attitudes, concerns from other people
they are best addressed by being honest
they are also known as learned fears
they are related to pt experiences in life
74
items ordered in dental office consist of low cost materials and are used up in a short time?
consumables and disposables
major equipment
nonexpendables
expendables
75
When taking facebow registration vertical indicator rod should be aligned w which oral landmark
midline
upper first molar
lower canine
nose

DA 170 FINAL 2018 Flashcards | StudBud