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CMST&210 Course Review
CMST&210 Course Review
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1
Professionalism and communicating professionally are the same in every workplace.
False
True
2
Which of the following is an
open-ended question
?
When did you break up?
Do you think it was a good decision?
Have you thought about taking a break from your relationship?
How have you been feeling since the break up?
3
Which of the following is NOT a part of a
Direct Perception Check
:
A clear statement of why you are correct and understandably upset.
An open request for clarification or additional information
A neutral observation of the behavior (I noticed...)
At least two possible reasonable interpretations of the behavior
4
Increasingly, we have more opportunities to use digitally mediated communication to fulfill interpersonal/social needs.
False
True
5
Which of the following is NOT an aspect of Intrapersonal Communication?
Oral Health
Perception
Self-Concept
Expectations
6
The
Fundamental Attribution Error
in our perception is also known as:
Self-Serving Bias
Stereotyping
Halo Effect
Cognitive Dissonance
7
Masspersonal Communication occurs when...
mass communication and interpersonal communication occur simultaneously
mass communication channels are used for interpersonal communication
interpersonal communication channels are used for mass communication
all of the above
8
Which of the following is NOT a type of conflict
conflict of interest
cognitive conflict
value conflict
goal conflict
I'm right, you're wrong conflict
affective conflict
9
What textbook(s) do we use in this course? [Mark all that apply]
Applied Interpersonal Communication
Communicating Mindfully
The Seven Challenges Workbook
Survey of Communication Studies
10
Two essential parts of coverting a complaint to a request are...[Mark both]
focusing on personal faults
asking for a specific action
adding an explanatory clause
including past grievances
11
When you collaborate with someone to solve conflict...
you each give up something in order to gain something else
you work to persuade them to meet your needs
you focus on the relationship above the solution
you share time, information, feelings, & creativity to get all needs met
12
When you look like you are listening, but your mind is elsewhere, you are:
stage-hogging
pseudo-listening
defensive listening
ambushing
13
Communication with one’s self - including self-talk, visualization, and memory - is called:
Intrapersonal Communication
Self Awareness
Interpersonal Communication
Emotional Intelligence
14
What is codeswitching?
computer generated speech
linguistics term meaning to mix languages / speech patterns in conversation
a perceptual shortcut where what you see is what you think you hear
ethical uneasiness or indecision
15
A handshake is what type of nonverbal communication?
proxemics
haptics
paralanguage
kinesics
16
When practicing mindfulness, we are... [mark all that apply]
Putting "doing" things aside
Making your mind go blank
Breathing
Avoiding emotions
Observing thoughts
Noticing judgments
17
Perception is like a __________, not a _____________.
mirror / window
lens / window
hobby / occupation
window / door
18
Nonverbal
communication is different from verbal communication because it is... [Mark all that apply]
unconscious
single channel
continuous
multiple channels
distinct
conscious
19
How you dress and style your hair is a type of nonverbal communication.
False
True
20
The Iceberg metaphor for Cultural Identity...[Mark all that apply]
...explains that most of our cultural beliefs are hidden from others.
...shows how outward actions/appearances are connected to underlying values
...demonstrates how difficult it can be to really see and understand others
...can help us identify our own cultural identities and share with others
21
Which of the following statements are true about finishing the quarter strong in this CMST&210 class?
Any work submitted after June 21 won't count toward your final grade.
The last class meeting is Friday, June 14. No class meetings next week.
All late assignments (including discussions) are still worth full credit.
All final projects are due on or before Wednesday, June 19.
22
In the photo, Jane tells Bill she is having a great time at the movie; she is using nonverbal communication here to...
accent verbal communication
regulate verbal communication
contradict verbal communication
maintain cultural norms
23
What are the three components of a small group?
size
goal orientation
being assigned or required to participate
mutual influence
24
Metacognition is:
Studying for a test
Brain Health
Thinking about your thinking
Communicating with a higher power
25
What makes up the beginning of an I-Message?
"Why do you act like [description] when I am [role]?"
"You always [behavior], so I think [evaluation]..."
"When I see/hear [observation], I feel [emotion]..."
"I want you to [desired action] because it seems like [perception]..."
26
The
norms
of a small group can be:
unconscious and informal
conscious and formal
both of these
neither of these
27
The Pillow Method is an internal thought process that includes:
Completing a task
Is this disagreement worth it?
You're right; I'm wrong
I'm right; you're wrong
We're both a little right and a little wrong
Making a direct request
28
Which of the following is a feeling that would be a part of an effective I-Message? [Mark all that apply]
"I feel like you don't care"
"I feel angry"
"I feel like waiting is a bad idea"
"I feel scared"
"I feel like you are always nagging me"
"I feel disappointed"
29
What can asking open-ended questions in conversations help you do? [Mark all that apply]
get just enough information to move on with the next task
get to know and understand the people around you better
create richer and more satisfying conversations
solve problems in a way that meets more of everyone’s needs
30
Maggie's son is scared to ride the school bus for the first time. Which type of listening would be best here?
empathetic listening
critical listening
passive listening
informational listening
31
Which of these is NOT a Theory of Mass Communication?
Magic Bullet/Hypodermic Needle Theory
Uses and Gratification Theory
Two-Step Flow Theory
Mass Media Has No Effect Theory
32
In conflict management styles, those who have a low concern for other's needs and low concern for their own needs are:
avoiders
accommodators
collaborators
compromisers
33
Our culture affects our communication, but communication does not create our culture.
True
False
34
When you are listening in order to solve a problem, make a judgement, or offer an opinion, you are engaged in:
passive listening
empathetic listening
critical listening
informational listening
35
In this photo, nonverbal communication is being used to...[Mark all that apply]
indicate relational standing
replace verbal communication
maintain cultural norms
mislead others
36
Five-part I-Messages can be effective in managing conflict because...[Mark all that apply]
everyone can avoid the conflict from the start
it is hard to argue against another person's feelings.
it allows for direct requests and desired outcomes (solution oriented)
individuals take responsibility for their own emotions and needs
you avoid blaming others or yourself
you can decide who is right quickly
37
Communication
can be defined as
the process of using ___________ to exchange meaning
.
symbols
strategies
tools
gestures
38
Communication scholars use two basic models to explain how communication works. They are:
Active Model and Passive Model
Sender Model and Receiver Model
Linear Model and Transactional Model
Talking Model and Listening Model
39
Which of the following is an example of paralanguage?
nodding
sarcasm
shrugging
a sneeze
40
Which of these roles often work against group goals?
Information gatherer
Recorder
Self-confessor
Encourager
41
The skill of
paraphrasing
is essential, and includes: [Mark all that apply]
telling the person how you relate to what they are saying
putting in your own words what you heard the person say
nonverbal cues of acknowledgement, like nodding and eye contact
agreeing with the person
offering advice or help
relaying both the facts and the feelings of what they are saying
42
When our verbal and nonverbal communication contradict each other, which do most people believe?
our nonverbals
our verbals
both equally
usually people ask for clarification
