Final VMO MED120

Question 1

Proofreading involves checking a document for spelling and format errors, checking document for

Accepted Answer

grammatical errors

Question 2

Effective professional correspondence uses appropriate style, clear and concise language, and -

Accepted Answer

the active voice

Question 3

Notations include information such as number of enclosures included with the letter and __

Accepted Answer

the names of people who will receive copies of the letter

Question 4

The key to the success of any educational process is ____

Accepted Answer

verifying that patients have understood the information

Question 5

the first priority in opening the office , after unlocking door and turning off security system

Accepted Answer

Retrieve voicemail or answering service messages

Question 6

Which types of preoperative teaching supplies details about the surgical procedure?

Accepted Answer

Factual

Question 7

One reason elderly patients may face discrimination is that __

Accepted Answer

with age come medical conditions that create physical limits

Question 8

Which appointment reminder is helpful for patients with a history of late arrivals or no-shows?

Accepted Answer

Reminder call

Question 9

The purpose of piping music into a reception area is to ____

Accepted Answer

provide a soothing background sound

Question 10

The provider’s name and address that are printed at the top of formal business stationer is ___

Accepted Answer

letterhead

Question 11

Cool colors include white, blue, and ____.

Accepted Answer

mauve

Question 12

The first step in preparing the appointment book is to ____

Accepted Answer

establish the matrix of the appointment book

Question 13

In-office minor surgery such as a mole removal typically lasts ___

Accepted Answer

30 minutes

Question 14

Speaking clearly and distinctly to help the person you are speaking to understand is called _

Accepted Answer

enunciation

Question 15

Which of the following appointments typically takes 5 to 15 minutes?

Accepted Answer

Follow-up office visit

Question 16

Which of the following types of telephone calls can a medical assistant resolve?

Accepted Answer

Call to change an appointment

Question 17

What is the best way to deal with patients who are routinely late for their appointments?

Accepted Answer

Schedule them for an appointment toward the end of the day

Question 18

The major disadvantage of having live plants in a reception area is that they ___

Accepted Answer

may cause allergies or poisonous if eaten by small children

Question 19

The best way to handle a patient who calls the office in real, distressing pain is to ____

Accepted Answer

schedule an appt. immediately or tell the patient go to ER

Question 20

The complimentary closing is ____.

Accepted Answer

placed two lines below the last line of the body

Question 21

Patient health education should include ____

Accepted Answer

steps to protect against illness and injury

Question 22

Appropriate music choices for general-practice medical offices are ___

Accepted Answer

classical, light jazz, and soft rock

Question 23

A disadvantage of the open-hours scheduling system is that ____

Accepted Answer

increases possibility of inefficient downtime for physician

Question 24

The appropriate way to address a patient with a last name that is difficult to pronounce is__

Accepted Answer

ask the patient how to pronounce his or her name

Question 25

Which of the following conditions requires immediate medical help?

Accepted Answer

Trouble breathing

Question 26

The typical amount of time for a complete physical examination is ___

Accepted Answer

30 to 60 minutes

Question 27

What kind of impression do cool colors create in the reception area?

Accepted Answer

Harmonious

Question 28

The first impression a patient gets of a medical office is of the _

Accepted Answer

reception area

Question 29

Which may help a patient visualize exactly how surgery will correct his problem?

Accepted Answer

Anatomical model

Question 30

When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?

Accepted Answer

If the licensed practitioner has authorized refills

Question 31

document indicates who's responsible for calls coming into the medical office and how to handle

Accepted Answer

Routing list

Question 32

The envelope size most commonly used for correspondence is ___

Accepted Answer

No. 10

Question 33

The appropriate procedure to follow for a patient who misses an appointment is to __

Accepted Answer

document the no-show in appointment book and patient's chart

Question 34

type of teaching a medical assist. describes and demonstrates it, and asks patient to repeat

Accepted Answer

Participatory

Question 35

A patient with ____ requires extra consideration and should not be scheduled for late morning

Accepted Answer

diabetes

Question 36

The subject line is used to ___

Accepted Answer

bring the subject of the letter to the reader's attention

Question 37

Coffee tables or low tables with sharp edges are ____

Accepted Answer

a hazard to the elderly and small children

Question 38

A pediatric playroom should include ___

Accepted Answer

a "well" side and a "sick" side for well and sick children

Question 39

How long before the office opens should the person opening the office arrive

Accepted Answer

30 minutes

Question 40

Telephone calls that require the practitioner personal attention include which of the following

Accepted Answer

Patient requests to discuss abnormal test results

Question 41

A good rule for the placement of furniture is to allow ____ square feet of space per person

Accepted Answer

12

Question 42

Which of the following is the correct dateline for a business letter?

Accepted Answer

August 20, 2015

Question 43

The letter writer's initials followed by a colon or slash and the typist's initials is the __

Accepted Answer

identification line

Question 44

practical understanding of subject and ability to recall it is part of which learning domain?

Accepted Answer

Cognitive

Question 45

One of the most important telephone skills is saying words correctly, which is called __

Accepted Answer

pronunciation

Question 46

Most patients are willing to wait no more than ____ minutes to be seen by a medical provider.

Accepted Answer

20

Question 47

A woman going to practitioner for a routine prenatal exam can expect appoint to last ____.

Accepted Answer

15 minutes

Question 48

three domains of learning are the cognitive domain, the affective domain, and the ____ domain

Accepted Answer

psychomotor

Question 49

allows patients to arrive at their own time and will be seen on a first-come first-served basis

Accepted Answer

Open-hours scheduling

Question 50

The first thing you should do when answering the telephone is ___

Accepted Answer

identify the medical office and yourself

Question 51

single most important factor that affects a patient's perception of a physician's office is __

Accepted Answer

cleanliness

Question 52

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____

Accepted Answer

clarity and tone

Question 53

The impression or pattern that can be seen when paper is held up to the light is called a ____.

Accepted Answer

watermark

Question 54

An advantage of carpeting in a medical office is that it ___

Accepted Answer

helps reduce noise

Question 55

Which should be included when creating an area accessible to patients with special needs?

Accepted Answer

Provide handrails in halls and bathrooms

Question 56

The Older Americans Act protects the elderly population against abuse, neglect, and ____

Accepted Answer

exploitation

Question 57

In which type of letter style are all lines typed flush with the left margin?

Accepted Answer

Full-block letter style

Question 58

The types of teaching used in patient education are factual, sensory, and __

Accepted Answer

participatory

Question 59

Which of the following is considered a mechanical error?

Accepted Answer

Punctuation

Final VMO MED120

Questions 59

Final VMO MED120

Questions 59