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The purpose of our lives is to be happy Flashcards | StudBud
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The purpose of our lives is to be happy
You can use slang, jargon, abbreviation and acronym
Please use emojis and emoticons
The purpose of our lives is to be happy
15 terms
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StudBud Administration
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43 plays
Knowledge Check
Flashcards
15 cards
F
Practice quiz
P
Host live
L
Questions
15
Answers
1
Please use emojis and emoticons
False
True
2
You can use slang, jargon, abbreviation and acronym
Yes
None of the above
Sure I am
No
3
Please avoid overuse of predefined messages
Yes
No
False
Sure I am
4
What is Chatiquette?
Chauffeur is the protocol of the chat environment
Chatiquette is the protocol of the chat environments
Chatiquette is the protocol of the chat environment
All of thr above
5
Use plain language while remaining professional
False
True
6
One of the Do's in Chat Messaging is Follow basic grammar and spelling rules
True
False
7
Example of slang word is LOL.
False
True
8
Which sentence uses word correctly?
Yes, we except payments in Anthem.
We don'ts accept in payment
None of the above
Yes, we accept payments in Anthem.
9
How are Chats received?
The Member can request to chat with a live agent.
Solution Central
BDS
ISG Mainframe
10
Use punctuation correctly and appropriately
Ture
False
True
Of course
11
The ability to effectively respond to the customer using canned responses on topics such as greetings, closing, HIPAA.
Predefined content
Hybrid agent
Auto close
Active chat
12
Every conversation is color-coded for easy identification by the agent.
True
False
13
You can customize your Connections lists to make sure you are being as efficient as possible.
Yes
Sure
False
Yes we are
14
Pending is the number of conversations pending an agent response
True
False
15
The agent ___ will display at the top of the workspace when in My Conversations.
Overdue
CSAT
Data Bar
Pending
