Tourism Social and Cultural Awareness

Question 1

A customer wants to have an email translated. This is a:

Accepted Answer

Opportunity

Question 2

What is an example of ethnocentrism?

Accepted Answer

Judging another racial group is inferior to yours

Question 3

Which of the following is not a religious festival?

Accepted Answer

Tenakh

Question 4

When attempting to overcome language barriers you could:

Accepted Answer

All of the above

Question 5

Which of the following does not lead to cultural misunderstandings:

Accepted Answer

Showing cultural awareness towards clients

Question 6

When dealing with both internal and external clients it is important that you are:

Accepted Answer

Courteous and helpful

Question 7

What are the main features of a culture?

Accepted Answer

Language, religion, history, customs

Question 8

Eye contact with a customer is:

Accepted Answer

Expected in some cultures, but not others

Question 9

We tolerate different work ethics, beliefs, values & behaviours, in workers, this is known as:

Accepted Answer

Multiculturalism

Question 10

Aboriginal belief systems are based on what has come to be known as:

Accepted Answer

The Dreaming

Question 11

"Did I understand that you wish to have two separate rooms?" is an example of:

Accepted Answer

Paraphrasing

Question 12

Female hotel cleaners were sacked because they refused to lift 25kg bags of detergent. This is:

Accepted Answer

Illegal Discrimination

Question 13

When we say that all baby boomers are affluent this is an example of:

Accepted Answer

Stereotyping

Question 14

In restaurants, visitors from the USA expect cold water without having to ask. This is a:

Accepted Answer

Custom

Question 15

The main tourist groups currently visiting Australia originate from:

Accepted Answer

New Zealand, UK, China

Question 16

If it is too difficult to understand a non-English speaking customer, who can help?

Accepted Answer

All of the above

Question 17

Cultural awareness practiced by tourism employees is important because:

Accepted Answer

Customer service is enhanced

Question 18

Which of the following NSW legislation makes workplace discrimination illegal:

Accepted Answer

Anti-discrimination Act

Question 19

Patting someone on the head is:

Accepted Answer

Culturally appropriate for many people

Question 20

What is meant by multiculturalism?

Accepted Answer

Culture drawing on many influences

Question 21

In general, which of these is true of Chinese people?

Accepted Answer

None of the above

Question 22

To fill a job vacancy, Equal Employment Opportunity law states that:

Accepted Answer

The most qualified should get the job

Question 23

Mohamed prays 3 times each day but his company does not give him long enough breaks, this is:

Accepted Answer

Direct discrimination

Question 24

When we talk about Generation Y or Z this could be an example of:

Accepted Answer

All of the above

Question 25

Personal hygiene habits include:

Accepted Answer

Bathing & showering

Question 26

When you allow an employee to have a day to celebrate a religious event, you are demonstrating:

Accepted Answer

Respect

Question 27

Which is a major religion of Japan?

Accepted Answer

Buddhism

Tourism Social and Cultural Awareness

Questions 27

Tourism Social and Cultural Awareness

Questions 27