If restraining forces outweigh driving forces, the business should

work on reducing the impact of the restraining forces

Force field theory is defined as

Forces driving change or blocking change

The best use of resources in the production of G&S

Porter's two key approaches are

differentiation and lower costs

a business's planned or unplanned response to pressures

The definition of KPI is

Measures to work out if goals are being met

Poor rates of absenteeism can mean

Morale is poor and steps need to be taken to rectify this

Organisational inertia is

lack of ability to react to pressures

Rate of productivity growth is measured by

Level of inputs divided by outputs compared over time

The ability of the business to achieve pre-determined goals

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BusMan VCE U4O1 quick review

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Questions 20

Answers

1
High staff turnover can be caused by
Poor staff morale
Wellness programs supporting staff
Consulting with employees in decision making
Jobs that are well designed
2
Reactive change is
Considering complaints of employees and taking action
Following the initiatives of your competitors
Responding to legislation after it is enacted
All of the above
3
The acronym KPI stands for
Key Pieces of Information
Kernel Programming Interface
Kicking Perfect Intentions
Key Performance Indicators
4
The KPI that measures the difference between revenue and expenses is called
% of market share
Number of sales
All of the above
Net Profit figures
5
If restraining forces outweigh driving forces, the business should
work on reducing the impact of the restraining forces
work on reducing the impact of the driving forces
Apply discounts
Continue with the change
6
What indicator is used for workplace safety
Levels of safety training
Measures of minor injuries
Number of workplace accidents
Net profit figures
7
Force field theory is defined as
the lower of costs and differentiation
Forces driving profits or losses
Forces driving change or blocking change
Pushing and pulling factors
8
Efficiency is ...
Producing G&S faster than competitors
The best use of resources in the production of G&S
The ability of the business to achieve pre-determined goals
Getting things done
9
Porter's two key approaches are
Scale and differentiation
differentiation and lower costs
SWOT analysis and lower costs
lower costs and scale
10
Business change is
a business's planned or unplanned response to pressures
A new product
The purchase of a new business
A new name for the business
11
The definition of KPI is
Measures to make sure the business is the most efficient
Performing Intention measures
Measures to work out if goals are being met
Measures to determine Key Performance Indicators
12
Improving workplace safety has the benefits of
Reducing administration costs
Reducing disruptions
Improving staff loyalty
Answers 1, 2 and 3
13
Poor rates of absenteeism can mean
Management needs to be autocratic
Staff have it too easy
Profits will go up as employees are more motivated
Morale is poor and steps need to be taken to rectify this
14
Porter's theory is about gaining
competitive advantage
leverage
cost advantage
differentiated products
15
Organisational inertia is
Staff absenteesim
lack of ability to react to pressures
A KPI in the study design
Sleepy managers
16
Tracking number of sales helps by
Changing the product mix between seasons
assisting budgeting
All of the above
assisting planning
17
Rate of productivity growth is measured by
% of market share divided by net profit figures
Lowering wastage
Level of inputs divided by outputs compared over time
Sales divided by total sales of other companies
18
Effectiveness is
Producing goods faster than competitors
The best use of resources in the production of G&S
The ability of the business to achieve pre-determined goals
Getting the work done
19
The KPI that measures sales units compared to sales of the same product of other companies is
Level of wastage
Number of Sales
Net Profit figures
% of market share
20
To benchmark is to
to compare your KPIs to other businesses
to compare your current KPIs with previous business targets
All of the above
To set future goals based on current KPI levels

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