103E Salon/Spa Business (Sep 2022)

Question 1

Pareto&#x27;s principle is called the:

Accepted Answer

80/20 rule

Question 2

Jane noticed that all available appointments were completely scheduled for Thursday. In the industry this is called:

Accepted Answer

full book

Question 3

Considering a client&#x27;s lifestyle, diet, medical issues and subjective concerns means considering skin therapy from:

Accepted Answer

holistic

Question 4

Features of a product are its characteristics, which might include:

Accepted Answer

size of container

Question 5

Selling additional services to clients beyond what they originally scheduled for a visit is called:

Accepted Answer

upselling

Question 6

Which of the following services is considered in-scope for an esthetician?

Accepted Answer

chemical peels

Question 7

Which of the following elements is NOT necessary for ensuring staff synergy?

Accepted Answer

lack of procedures

Question 8

Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?

Accepted Answer

Millennials

Question 9

A strategy that involves clients booking a future appointment before leaving the spa during a current visit is known as:

Accepted Answer

prebooking

Question 10

Net worth is calculated by subtracting liabilities from:

Accepted Answer

assets

Question 11

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

Accepted Answer

consistency

Question 12

Which of the following time periods identifies the consideration for a long-term goal?

Accepted Answer

5 years

Question 13

Which form of advertising involves sending postcards or flyers to prospective clients?

Accepted Answer

direct mail advertising

Question 14

Renting or leasing a workstation from a building owner would represent which of the following situations:

Accepted Answer

independent contractor

Question 15

All of the following descriptions are general guidelines for establishing prices for services & retail products EXCEPT:

Accepted Answer

develop a salary structure

Question 16

Which of the statements below represents a specific goal?

Accepted Answer

I will get an entry-level position in a reputable salon/spa post-graduation

Question 17

Procedures in the salon/spa that ensure all products are accounted for is known as:

Accepted Answer

inventory control

Question 18

All of the following descriptions apply to an independent salon/spa EXCEPT:

Accepted Answer

uses a set business plan provided by a parent company

Question 19

Services regulated by a cosmetology board or local laws are considered:

Accepted Answer

in-scope

Question 20

Before an interview begins, you might be asked to fill out a(n):

Accepted Answer

application

Question 21

Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as:

Accepted Answer

referral

Question 22

A brief, written account of personal, educational and professional qualifications and experience is known as a:

Accepted Answer

resume

Question 23

During a job interview it is very important to:

Accepted Answer

stay calm and be yourself

Question 24

Which of the following business types is owned by the shareholders and formed under legal guidelines?

Accepted Answer

corporation

Question 25

Details of a short-term goal might include all of the following examples EXCEPT:

Accepted Answer

own your own salon/spa in 5 years

Question 26

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Accepted Answer

salary plus commission

Question 27

The esthi&#x27;s name, client&#x27;s name, scheduled service, date, appointment time & client&#x27;s phone number should all be in the:

Accepted Answer

appointment book

Question 28

Earning additional payment based on the number of clients you bring into the salon/spa is what type of compensation?

Accepted Answer

salary plus commission

Question 29

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

Accepted Answer

Measurable

Question 30

All of the following examples represent the team approach EXCEPT:

Accepted Answer

not managing downtime constructively

Question 31

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Accepted Answer

politely decline to answer

Question 32

Barriers to the effective use of time include all of the following factors EXCEPT:

Accepted Answer

good sleep habits

Question 33

What document introduces you to the salon/spa and offers a brief summary of why you would like to be employed there?

Accepted Answer

cover letter

Question 34

Treating your client like an important, valued individual is known as:

Accepted Answer

personalized approach

Question 35

What percentage of the total salon/spa expenses generally represents compensation for the salon/spa owner and employees?

Accepted Answer

45%

Question 36

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Accepted Answer

not checking information about previous treatments

Question 37

Which of the following time periods identifies the consideration for a short-term goal?

Accepted Answer

1 year

Question 38

Injected toxins that block nerve impluses and temporarily paralyze muscles that cause facial wrinkles are called:

Accepted Answer

neuromodulators

Question 39

Which of the following elements could cause staff synergy to go awry?

Accepted Answer

high staff turnover

Question 40

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Accepted Answer

portfolio

Question 41

An efficient working space for each esthetician is:

Accepted Answer

120-150 square feet

Question 42

All of the following terms are examples of post-op complications EXCEPT:

Accepted Answer

proper wound healing

Question 43

A goal you know you can complete because someone did it before is considered:

Accepted Answer

Achievable

Question 44

Of the items listed, which one is NOT considered a benefit?

Accepted Answer

salary

Question 45

Ecchymosis is the medical term for:

Accepted Answer

bruising of the skin

Question 46

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Accepted Answer

Realistic

Question 47

Which of the following phrases describes the ambiance component of comforts?

Accepted Answer

offering up-to-date magazines

Question 48

Which of the following concepts creates a harmonious and predictable environment?

Accepted Answer

synergy

Question 49

Which of the following statements would offer a solution to procrastination?

Accepted Answer

making a prioritized to-do list

Question 50

Passion as a work principle can be described as:

Accepted Answer

showing that you love what you do

Question 51

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

Accepted Answer

Timely

Question 52

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

Accepted Answer

touchables

Question 53

Which of the following concepts involves convincing new clients into return clients?

Accepted Answer

client retention

Question 54

Which of the following terms refers to all money owed?

Accepted Answer

liabilities

Question 55

Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?

Accepted Answer

need

Question 56

When organizing stock for a retail display, group products by brand or:

Accepted Answer

103E Salon/Spa Business (Sep 2022)

Questions 80

103E Salon/Spa Business (Sep 2022)

Questions 80