Which of the following is not considered part of team dynamics?

taking credit for individual successes

What does a retention schedule detail?

when files should be moved to storage and how long they should be kept

The subject line is used to

bring the subject of the letter to the reader's attention

Before putting a caller on hold

ask the caller to state the purpose of the call

When dealing with a telephone triage problem, remember

to advise that advise is based on the symptoms and are not a diagnosis

When scheduling a patient for an outpatient surgical procedure, the MA should do _ before choosing the facility or surg

check with the patient’s insurance company to verify coverage

Two types of files that are good options when space is limited are

rotary circular and compactable

keep staff aware of security risks

General guidelines for business letters include

one-inch margins on the left and right of 8 1/2-inch-wide paper

When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

"I know how the flu can disrupt sleep"

The main purpose of the American Association of Medical Assistants is to

raise standards to a high professional level

Which of the following tasks is not considered in the scope of practice for a multiskilled healthcare professional?

making judgments or interpretations concerning a patient's diagnosis

After speaking with a patient on the telephone about a clinical issue, a medical assistant must always

document the conversation in the patient's record

An example of an administrative duty for a medical assistant is

creating and maintaining patient medical records

How should you send a letter notifying a patient that the doctor will no longer provide services for the patient

by registered mail, return receipt requested

The appropriate way to deal with a caller who refuses to identify himself is to

suggest that he write a letter to the provider and mark it "Personal"

Which profession organization would you recommend to someone looking to work in medical coding?

American Association of Professional Coders

When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?

if the MD has authorized in the patient’s chart that refills are approved

What constitutes an active file, as opposed to an inactive file?

The criteria are established by each individual practice.

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Final Exam Review- Medical Office Procedures 1

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1
Reconstruction, correction, or improvement of body structures is performed by a(n)
General surgeon
Orthopedist
Plastic surgeon
Otorhinolaryngologist
2
Which of the following is not considered part of team dynamics?
taking credit for individual successes
performing extra responsibilities without complaining
assisting each other on a daily basis
avoiding interpersonal conflict with other team members
3
What does a retention schedule detail?
when files should be moved to storage and how long they should be kept
any activity that needs to be scheduled ahead of time
the way a patient record is created, filed, and maintained
the order in which patient records are kept
4
A certified medical assistant (CMA) must recertify the CMA credential every
6 months
3 years
2 years
5 years
5
In all accredited medical assisting programs, externships are
mandatory
optional
unnecessary
selective
6
Which of the following appointments typically takes 5 to 15 minutes?
emergency office visit
new patient visit
follow-up office visit
complete physical exam
7
The subject line is used to
describe the contents of the letter in detail
include the names of other people who will receive copies of the letter
bring the subject of the letter to the reader's attention
contain the writer's name and business
8
You will experience ongoing assessment of your professional behaviors in all of the following environments except
Performance evaluation in the workplace
Your favorite hobby
Student work experience
The hiring process
9
Scheduling 4 patients to arrive at planned intervals during the first half hour,leaving the second half hour unscheduled
modified wave-scheduling
double-booking
wave-scheduling
open hours scheduling
10
Before putting a caller on hold
ask someone else in the office to take the call
tell the caller that you do not know how long the wait will be
ask the caller to state the purpose of the call
give the name of the practice and say, "Hold, please."
11
Who is responsible for documenting competencies learned by medical assisting students?
The certifying body, such as AAMA or AMT
the student
OSHA
the educational institution
12
When dealing with a telephone triage problem, remember
to tell the caller it is his responsibility to get better
to advise that advise is based on the symptoms and are not a diagnosis
that you have permission to prescribe a medication
to avoid wasting time by having the caller repeat any instructions you give
13
When scheduling a patient for an outpatient surgical procedure, the MA should do _ before choosing the facility or surg
check with the patient’s insurance company to verify coverage
determine the day and time the procedure must be done
ask the patient if she would rather schedule the appointment herself
ask the patient to verify the exact procedure to be performed
14
Hospice services are offered only to patients with fewer than __________ to live.
1 month
6 months
4 month
1 year
15
Two types of files that are good options when space is limited are
vertical and lateral
rotary circular and compactable
compactable and horizontal
vertical and rotary circular
16
When a patient has a stroke in the provider’s reception area, it is essential for the medical assistant to first
Document details of the incident
Remain calm
Yell for help
Ask other patient's what happened
17
A medical assistant who assists in a dialysis unit probably works with which of the following types of physicians?
Nephrologist
Neurologist
Cardiologist
Gastroenterologist
18
A woman going to the practitioner for a routine prenatal examination can expect the appointment to last
30 minutes
15 minutes
45 minutes
5 to 10 minutes
19
A registered nurse who graduated from a 2-year junior college nursing program is a(n)
associate degree nurse
baccalaureate nurse
diploma graduate nurse
nurse practitioner
20
Security drills
keep staff aware of security risks
should not be performed during office hours
are required by TJC
are conducted when the inspectors are present
21
First-class mail must weigh __________ or less.
11 ounces
1 pound
8 ounces
10 pounds
22
The way patient records are created, filed, and maintained is called a(n)
sequential order
alphabetic filing system
records management system
numeric filing system
23
General guidelines for business letters include
single-spacing between paragraphs
using long sentences of more than 20 words each
double-spacing the body of the letter
one-inch margins on the left and right of 8 1/2-inch-wide paper
24
When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
"You should take some cold medicine"
"I know how the flu can disrupt sleep"
"It will get better soon"
"I feel sorry for you"
25
The main purpose of the American Association of Medical Assistants is to
provide on-the-job training
establish certification requirements
raise standards to a high professional level
develop medical assisting at an increasing rate
26
Which of the following tasks is not considered in the scope of practice for a multiskilled healthcare professional?
collecting, preparing, and transmitting laboratory specimens
scheduling teleconferences for doctors in different locations
making judgments or interpretations concerning a patient's diagnosis
facilitating treatment for patients with physical disabilities
27
The first impression the medical assistant will make on patients, coworkers, and providers is their
Technical skills
Professionalism
Appearance
Work quality
28
After speaking with a patient on the telephone about a clinical issue, a medical assistant must always
schedule an appointment for the patient
document the conversation in the patient's record
meet with the provider to discuss the call
bill the patient for the telephone time
29
In some specialties, patients may be booked weeks or months ahead in __________scheduling.
cluster
advance
modified-wave
wave
30
One of the most important telephone skills is saying words correctly, which is called
Tone
Enunciation
Pronunciation
Pitch
31
Disorders such as stuttering and hearing impairment are diagnosed and treated by a(n)
Occupational Therapist
Speech pathologist
Opthalmic Assistant
Physical Therapy Assistant
32
The scope of practice of a medical assistant is determined by
Federal law
AMT
State law
AAMA
33
Which organization awards the Registered Medical Assistant credential?
American Medical Technologists
National Healthcareer Association
National Association for Health Professionals
American Association of Medical Assistants
34
What role is the MA performing when helping patients through the confusing healthcare system
Patient advisor
Healthcare manager
Patient Mentor
Patient Navigator
35
An example of an administrative duty for a medical assistant is
removing sutures
collecting a urine pregnancy test
providing patient education
creating and maintaining patient medical records
36
How should you send a letter notifying a patient that the doctor will no longer provide services for the patient
by registered mail, return receipt requested
by special delivery
by Priority Mail
by regular first-class mail
37
The appropriate way to deal with a caller who refuses to identify himself is to
ask him to explain the problem to you
forward the call to the office manager
suggest that he write a letter to the provider and mark it "Personal"
put the call through to the provider immediately
38
What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?
Phoenix phenomenon phase
Brownout phase
Boredom phase
Honeymoon phase
39
A professional who has studied the chemical and physical qualities of drugs and dispenses medication to the public is a
Pharmacy Technician
Pharmacist
Physical Therapist
Nurse Practioner
40
The AAMA works to protect the right of the medical assistant to practice through
group insurance
professional networking
legislative monitoring
continuing education
41
Returning the telephone call of a patient in a timely manner after you have promised to call the patient back displays
Empathy
Punctuality
Integrity
Growth
42
All healthcare facilities were required to convert to electronic health records (EHRs) by the year
2013
2015
2012
2014
43
Effective professional correspondence uses an appropriate style, clear and concise language, and
open punctuation
the active voice
the simplified letter style
the passive voice
44
Which profession organization would you recommend to someone looking to work in medical coding?
American Association of Professional Coders
American Medical Billing Association
American Medical Technologists
Association of Healthcare Documentation Integrity
45
The term that refers to assessment of the urgency and immediate medical needs of a patient is
Emergency
First Aid
Triage
Compliance
46
Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called
Recording
Opening
Sorting
Annotating
47
When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?
if it is a regular medication for the patient
Never
if the MD has authorized in the patient’s chart that refills are approved
only if the medical assistant has knowledge of the medication
48
The study and recording of the electrical activity of the brain is called
electrocardiography
electropathology
electromyography
electroencephalography
49
If you suspect that a child is being abused and you report it to the doctor, you are displaying?
Accepting constructive criticism
Respecting cultural diversity
Showing self-confidence
Patient advocacy
50
Defined as the care that ordinarily is provided by an average, prudent healthcare provider in a given situation
Standard of Care
Standard of Professionalism
Scope of practice
Scope of Authority
51
What constitutes an active file, as opposed to an inactive file?
The criteria are established by each individual practice.
A patient's file is active if she has been seen within the last 6 months.
Patients must be called and asked if they want their files closed.
A patient's file becomes inactive after 7 to 10 years.
52
Which organization awards the CMA credential?
American Medical Technologists
National Healthcareer Association
American Association of Medical Assistants
National Association for Health Professionals
53
A medical assistant tells a patient that fasting prior to having blood drawn means
not eating and drinking anything, beginning the night before the blooddraw
eating a diet low in carbohydrates for 12 hours before having blood drawn
avoiding food except liquids for 2 hours before having blood drawn
eating and drinking as usual, but not taking medications prior to the test
54
The process for a physician who wishes to become board-certified in a specialty can take how many years to complete?
9-12
2-6
4-6
6-10
55
A basic rule for using a plural in medical terms is that with terms ending in
is, is to keep the is and add es
a, is to keep the a and add e
ue, is to add an i
um, is to add an a
56
The baby boom that occurred from 1946 to 1964 caused which of the following healthcare trends?
decrease in ambulatory care
advancing technology
emphasis on preventive care
increase in aging population
57
Which of the following allied health professionals takes X-rays of patients to help physicians diagnose broken bones
radiation therapist
nuclear medicine technologist
radiographer
medical technician
58
Files of patients who have died, moved away, or for some reason no longer consult the office are considered
Closed
Inactive
Suspended
Eliminated
59
What document indicates who is responsible for the various types of calls coming into the medical office?
Procedure Manual
Routing List
Policy Manual
Telephone directory
60
Speaking clearly and distinctly to help the person you are speaking to understand you is called
Tone
Pitch
Pronunciation
Enunciation
61
The system that is based on the reality that some patients will arrive late and others will require more or less time
cluster scheduling
time-specified scheduling
wave scheduling
double- booking
62
A certified registered nurse anesthetist (CRNA) is a registered nurse who
has completed a program by the American Association of Nurse Anesthetist
has practiced for 10 years in a hospital setting
has been certified by the National Board of Medical Examiners
has the ability to diagnose and treat independently of a physician
63
Which of the following is not a current healthcare trend?
decrease in preventive care
advancement of technology
concentration on wellness
aging population
64
How should you refer to an LGBTQ patient?
Address the patient how they wish to be addressed
Address the patient based on their sex in the chart
Address the patient using your best judgement
Address the patient based on how they are dressed
65
The branch of medicine that deals with the diagnosis and treatment of problems and diseases of older adults is
Gynocology
Endocrinology
Gerontology
Gastroenterology
66
If a patient remains dissatisfied after discussing a bill
terminate the patient's care until the bill is paid
tell the patient that you are sorry he is dissatisfied, but the bill stands
turn the patient's bill over to a collection agency
document all comments and relay the information to the provider
67
Which of the following examples is a laboratory duty for a medical assistant?
preparing a patient for an examination
examining a patient
removing sutures or changing dressings
teaching patients to collect specific specimens properly
68
Before undertaking e-mail communication with a patient, which of the following must you do?
Have a written consent for e-mail communication on file.
Ask the provider for permission to e-mail the patient.
Add the patient's e-mail address to her EHR.
Ask the patient which provider she wants to communicate with.
69
A disadvantage of the open-hours scheduling system is that
the patient records must be pulled before the patients arrive
it still requires the use of an appointment book
it increases the possibility of inefficient downtime for the provider
it causes problems due to broken appointments
70
Two professional organizations that have established policies relating to e-mail are Health E-mail and
the American Medical Informatics Association
the American Hospital Association
the American Medical Association
The Joint Commission
71
Appointment reminders include appointment cards, reminder mailings, reminder calls, and
Repeat visits
Recall notices
Referrals
Superbills
72
What should you use when you need to distinguish types of files within a filing system?
middle digit filing
numeric filing
color-coding
terminal digit filing
73
Insurance companies refer to which group of physicians as primary care physicians?
family practitioners and internists
gerontologists and endocrinologists
podiatrists and gastroenterologists
cardiologists and orthopedists
74
What is the best approach to handling patient cancellations?
Encourage the provider to take the time off.
Send a letter pointing out that he canceled a necessary appointment.
Attempt to schedule another patient in the cancellation slot.
Schedule other activities in cancellation slots.
75
The first step in preparing the appointment book is to
schedule new patient appointments
have the practitioners approve schedule
establish the matrix of the appointment book
schedule routine appointments

Final Exam Review- Medical Office Procedures 1 Flashcards | StudBud