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MGT Final Review
MGT Final Review
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1
What is the goal of a realistic job preview?
Showing the candidate the office
Describing the job in the most positive light
Selling a candidate on the job requirements and the organization
Presenting positive and negative job information
2
A conflict between the instrumental value of ambition and the terminal value of happiness is:
Individual-organization value conflict
Interpersonal value conflict
Intrapersonal value conflict
3
Legitimate power is:
Power due to control over punshments
Power due to control because of knowledge, skills, or expertise
Power due to control because of respect, admiration, identification
Power held due to the position of authority
4
One contextual perspective of OB that influences our understanding is pictured below. What is this perspective called?
Systems Perspective
Contingency Perspective
Situational Perspective
Scientific Management
5
Which of the following barriers to communication is an example of selective perception?
A message isn't decoded the way the sender intended it.
Something blocks, changes, or distorts the message.
Information is intentionally withheld, ignored, or distorted
The message is seen and heard based on expectations.
6
Which of the following is NOT an element of managing culture?
Criticizing the culture
Changing the cultures
Taking advantage of existing culture
Teaching organization culture
7
When there's a high cost of transitioning between employees, this type of variable work schedule should be used:
Flextime
Compressed Work Schedule
Job Sharing
Extended Work Schedule
8
A universal viewpoint or "one best way" for understanding OB comes from what perspective?
Universal Perspective
Human Resource Perspective
Situational Perspective
Relational Perspective
9
Which of the following is more closely associated with leadership than with management?
Budgeting
Evaluating
Organizing
Motivating
10
Strong job satisfaction, greater task motivation, and better social integration are associated with:
Extraversion
External locus of control
Introversion
Internal local of constrol
11
Nonprogrammed decisions can be associated with:
Short time frames
Decision Rules
Creativity
Procedures
12
When each side sacrifices something, this is called:
Avoiding
Compromising
Competing
Collaborating
13
How does H&M use a network organization to keep costs low?
Design and sales teams are organized around geographic regions
Designers report to both a product team and a sales manager
Designers and suppliers are permanently assigned to a product team
Managers control a network of independent clothing suppliers
14
Active listening skills can include:
Avoiding making too much eye contact so the other person isn't nervous
Increasing the level of background noise to tune out distractions
Asking basic yes/no questions to show signs of comprehension
Closely observing the speaker for changes in tone and body language
15
Which of the following behaviors can reduce politics in an organization?
Increasing workgroup size
Reducing uncertainty
Building coalitions
Enacting change
16
Define halo effect:
form an impression about something based on a single "good" characteristic
our tendency to put things into groups or categories
form a general impression based on a single “bad” characteristic
we project our own characteristics onto other people
17
The four dimensions of fit include all of the following EXCEPT:
Person-Group Fit
Person-Organization Fit
Person-Vocation Fit
Person-Manager Fit
18
OB is the study of all the interrelated topics below EXCEPT:
Human Behavior and the Organization
The Organization
Human Behavior
Consumer Behavior
19
An example of
continuance
commitment
is working at a children's hospital because:
their committment to top-quality children's care aligns with your values
they gave you tuition reimbursement so you feel you should work there
they have a great pension program thay you've already been paying into
20
If a team is comprised based on
variety diversity
, who would be team members?
Marketing Manager, Material Specialist, Safety Advisor
Gen Z, Millenial, Gen X
New employee, Mid-level manager, Top-Level Manager
21
You want to influence your team by requesting advice to solve a problem and mutually set performance goals.
You should use ingratiation influence
You should use consultation influence
You should use inspirational appeals
You should use personal appeals
22
Which of the following characterize mechanistic structures?
Formal rules and regualtions
Less clear lines of authority
Quick responses to changing markets
Flexibility, decentralization, adaptable
23
According to the LMX model, employees in an in-group experience what behaviors in their vertical dyad relationship?
Strong support from leadership
Fewer rewards from the organization
Less access to sensitive information
Assignment of simpler tasks
24
Relationships with coworkers, bosses, and others we know because of the roles we hold are:
Informal ties
Formal ties
Intranets
Diagonol ties
25
Leaders who act as coaches within an organization are most likely to:
Train group members
Oversee day to day
Supervise team members
Initiate group conflicts
26
There are many categories of employees including all EXCEPT:
Contingent
Outsourced
Temporary
Partial
27
Which of the following identify post-decision dissonance?
An innate belief about something without consious consideration
Doubt about a choice that has been made
Staying with a decision even when it is wrong
More extreme post-discussion attitudes
28
What question does Vroom's decision tree attempt to answer?
To what extent should my employees be involved in decision making
To what extention should my decisions reflect the interests of my employees
Have I used all the information at hand to make the right choice
How should I convince my subordinates that the decision I made is correct
29
A strong corporate culture is always desirable.
False
True
30
Hersey and Blanchard suggest that appropriate leader behavior depends on:
follower charisma
follower connection
follower readiness
follower in-group status
31
Which of the following is true of leadership:
All of the above
Guide and direct group members to meet goals
Defined in terms of both process and property
Noncoercive influence
32
Organizational culture can create competitive advantages
False
True
33
The third party has the authority to impose a settlement on the parties in which alternative dispute resolution:
Mediation
Arbitration
Conciliation
Ombudsman
34
Resisting change because you are told you cannot hire seasonal help is what source of resistance?
Narrow focus of change
Resource allocation
Threatened power
Overdetermination
35
Work that reflects continuous technical improvements, extending the application of existing innovations is called:
Disruptive
Incremental
Radical
Systems
36
Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want
Competing
Collaborating
Avoiding
Compromising
37
Distributive negotiations occur under zero-sum conditions. What does this mean?
Both sides lose equally under the negotiation so that neither wins.
Any gain by one party is offset by an equivalent win for the other party.
Both sides gain equally under the negotiation so that neither loses.
Any gain by one party is offset by an equivalent loss to the other party.
38
Herzberg's two-factor theory identifies:
motivating factors for business organizations.
negotiation tactics.
strategies to change attitudes.
conflict management styles.
39
Job specialization is:
giving workers more tasks to perform and more control over how to do them
systematically shifting workers from one job to another
breaking jobs down into smaller tasks and standardizing them across workers
expanding a worker’s job to include tasks previously done by other workers
40
High levels of group cohesiveness are associated with:
Individualism
Recent Composition
Presence of an external threat
Large size
41
A theory wherein a person who feels they are being treated fairly are motivated to continue working as they are.
ERG Theory
Expectancy Theory
Equity Theory
Prospect Theory
42
Set of abilities that allows the leader to recognize the need for change, create a vision to guie, and execute change.
Charismatic leadership
Transformational leadership
Transactional leadership
Autocratic leadership
43
Conflict culture characterized by withholding information and withdrawing from work when there is conflict is called:
Collabrative
Avoidant
Dominating
Passive-aggressive
44
Media richness is characterized by all of the following EXCEPT:
Slow feedback with unpersonalized focus
Expression of emotions and other social cues
Language variety for conveying a broad set of concepts and ideas
Physical presence, voice inflection, nonverbal cues, and pictures
45
A task characterized by a high degree of structure and intrinsic satisfaction may render leadership behavior unnecessary
False
True
46
When a person's belief about a leader change based on th ebeahvior of other people in the situation:
Transaction
Charisma
Transformation
Atrribution
47
A group that is permanent with members of the same level but isn't part of the formal organization structure:
Functional Team
Affinity Group
Command Group
Interest Group
48
Which of the following are "deficiency needs" in Maslow's hierarchy of needs
Belongingness, Esteem, Self-Actualization
Physiological, Security, Self-Actualization
Security, Belongingness, Esteem
Physiological, Security, Belongingness
49
Creating smaller units within a larget organization can increase which of the following benefits?
Lower Costs
Coordination
Economies of Scale
Flexibility
50
Perspective that uses the illusion of involvement to satisfy workers’ social needs and result in higher motivation.
Human Relations Approach
Motivational Framework
Human Resource Approach
Scientific Management
51
A good business strategy will always override corporate culture
False
True