Which of the following about customer relationship management is false?

CRM is a new concept that is used by service industries.

Terms of sale establish

When ownership and title of the goods passes from seller to buyer

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TOPIC 2: DEMAND MANAGEMENT

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Questions 15

Answers

1
Select all relevant primary factors that impact consumer demands.
Seasonal patterns
Business cycles
All are correct
Disasters
2
Which one is not a measurement of customer service?
Orders received on time
orders received complete
Orders received damage free
order filled inaccurately
3
What are the possible outcomes of stockout?
Seller loses all future revenue
Buyer waits until the product is available
Buyer back-orders the product
All are correct
4
As the level of demand for a product increases, its stockout costs to the manufacturer:
stay the sames
decrease
can not be determined
Increase
5
Customer service can be perceived as (tick all that apply):
Performance Measurement
Philosophy
Activity
All are correct
6
What are the possible outcomes of stockout?
All are correct
Buyer waits until the product is available
Sellers loses all future revenue
Buyer back-orders the product
7
Which fulfilment model works best for service levels?
Dedicated fulfilment model
Dropship fulfilment model
Integrated fulfilment model
Outsourced fulfilment model
8
Which of the following is LEAST likely to improve the accuracy of forecasting and planning models?
routine benmarking of algorithms historical data
dynamic marketplace
increased data reliability
sharing of real time data
9
Which of the following about customer relationship management is false?
Customer service is an important area for supply chain management.
CRM is a new concept that is used by service industries.
CS is important cause of its affects to customers order, and their quantity
CRM is to take the highest customer satisfaction through product & services
10
All of following decribe S&OP EXCEPT
encourages continous improvement
definite near term plan
cross-functional process
Results in lower costs
11
Forcasting of demand generally involves the use of heuristics and quantitative techniques.
False
True
12
Which of the following about CPFR (Collaborative Planing Forecasting Replenishment) is false?
Removes the need for inventories in trading partners that sub-optimises SC
CPFR consist 8 major processes
Allows trading partners to agree to a single forecast
SC players can utilise available Interest-based technologies to collaborate
13
Terms of sale establish
What must be shown on the bill of lading
Who handles freight claims
Which transporation mode must be used
When ownership and title of the goods passes from seller to buyer
14
Select all applicable reason(s) that prevents business firm from managing demand effectively.
Too much emphasis on operational forecasts
All are correct
Insufficient attention to collaborative efforts and strategic plans
Lack of coordination between business units or departments
15
As the level of substitutability for a product increases, its stockout costs to the manufacturer:
Increase
Decrease
Stay the same
Cannot be determined

TOPIC 2: DEMAND MANAGEMENT Flashcards | StudBud