IT Services Telephoning

Question 1

Avoid industry jargon with inexperienced customers.

Accepted Answer

True

Question 2

Low-level managed IT services will

Accepted Answer

inform you about signs of security risks but will not take action.

Question 3

Odd one out. Rules for good telephoning are:

Accepted Answer

Always walk around so that you do not get bored and stay active.

Question 4

2,500 is read two thousand five hundred.

Accepted Answer

True

Question 5

Tick the odd one out. The English words for "löschen" are:

Accepted Answer

to clear out data

Question 6

Unter Vertrag nehmen means 'to contract'. The word contract can be used as a noun.

Accepted Answer

True

Question 7

Which statement is incorrect? On-demand IT is ...

Accepted Answer

a service where you make a contract.

Question 8

1.000 is read one thousand in English.

Accepted Answer

False

Question 9

Tick the incorrect statement. With talkative customers you should...

Accepted Answer

let the customer talk and should not interrupt.

Question 10

Susann Miller is spelled S as in Siegfried, U as in Ulrich....

Accepted Answer

False

Question 11

Tick the incorrect sentence when answering the phone...

Accepted Answer

Here is Marvin Miller speaking.

Question 12

Tick what is incorrect. If you neglect cybersecurity...

Accepted Answer

you won't have any disruptions at your operation.

Question 13

Tick the odd one out. The English word for "suchen" is:

Accepted Answer

to find

Question 14

Choose the step-by-step approach with knowledgeable customers to make sure you understand what they want.

Accepted Answer

False

Question 15

Condescending means that you have or show an attitude of patronizing superiority.

Accepted Answer

True

Question 16

Another word for 'to seek' support is 'to look for' support.

Accepted Answer

True

Question 17

When saying telephone numbers in English you should...

Accepted Answer

make a pause after having said three numbers.

Question 18

Don't try to help rude customers too much but try to contact the customer's favourite technician at once.

Accepted Answer

True

Question 19

Odd one out! Synonyms for 'security breach' are...

Accepted Answer

security break

Question 20

Which word does not mean "einen Anruf weiterleiten"?

Accepted Answer

to pass on a call

Question 21

Which one is not a cloud service?

Accepted Answer

DaaS (Data as a Service)

Question 22

Choose one of the two correct sentences...

Accepted Answer

I'm looking forward to hearing from you., I look forward to hearing from you.

Question 23

Choose the wrong statement. If customers on the phone are angry...

Accepted Answer

put the customer on hold.

IT Services Telephoning

Questions 23

IT Services Telephoning

Questions 23