BC: Unit 3 Review

Which term is defined as socially constructed & historically transmitted patterns of symbols, meanings, premises & rules

Which of the following is an acceptable Bonafide Occupational Qualification Question (BOQQ)?

Believing all elderly have difficulties learning new skills is an example of which of the following terms?

According to the presentation, which percentage of the information adults receive is gained through listening?

When you listen to your favorite musical artist’s new song, you are likely engaging in which type of listening?

One poor listening habit is failing to notice __________.

David prefers to directly point out mistakes. Some see his communication style as rude & aggressive. Which may apply

Listener should tilt his face toward speaker & stand tall to show interest in the conversation

Listener should tilt his face away from speaker & lean against the back of a chair to show interest in the conversation

Who should be involved when conflicting parties believe they can reach solution but need 3rd party to manage the process

Which of the following terms is defined as “viewing one’s own culture as superior to others?”

Which of the following is NOT a step in the listening process?

Which type of listening allows the listener to solve problems or persuade the speaker?

Casual listening is sometimes called which of the following?

Susan claimed she would give up part of her interests if Lee gave up part of his. This is an example of what mgt. style

Which is NOT a suggested form of feedback that can convey interest and provide for further clarification and explanation

Who is given authority, hears all sides of a case, discusses it, & makes a final judgment based on the information

Which of the following personal characteristics can be categorized as a primary dimension (things we cannot alter)?

Stating all women are emotionally supportive is an example of which of the following terms?

What are the four layers of Geert Hofstede’s “cultural onion?”

Asking “Could you give me an example of what you mean?” is an example of which of the following active listening skills?

Which of the following is shared by people of the same race?

Which of the following conflicts can be categorized as a group conflict?

Which is defined as “the ability to perform an action or the possession of control or influence over others?”

Which of the following statements is likely to be used in the avoidance conflict management style?