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Intro To Hospitality Mid Term Study Session Flashcards | StudBud
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Intro To Hospitality Mid Term Study Session
Intro To Hospitality Mid Term Study Session
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It's Study time! #hospitality
Flashcards
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Questions
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Answers
1
Which type of traveller typically spends the most amount of money?
College students on spring break
Business travelers
Travelers with families
Retired travelers
2
How might you calculate your staffing needs at a hotel?
Check your staff's availability
Review the hotel occupancy rate
Review who is overtime eligible
Ask your manager
3
Which of the following is NOT perishable?
An airline seat
A hotel room
A table in a restaurant
A tourism guidebook
4
What is the highest operating cost in a restaurant?
Rent
Labor
Beverage
Food
5
A document that hotels use to provide essential information about a function
A sales contract
A final email confirmation
The Catering Sheet (TCS)
Banquet Event Order (BEO)
6
The standard price that a hotel room is sold for is called
The general rate
The rate standard
The price point
The rack rate
7
Which of the following is NOT a "moment of truth"
A maintenance worker changes a lightbulb in the basement
A server takes an order in a restaurant
A housekeeper cleans a room
An event planner answers the phone
8
An order to purchase a certain quantity of something at a specific price is known as
None of the above
An invoice
A purchase order
A bill of sale
9
Fill in the blank: Convention and Visitors ______
Bureau
Byurow
Beureaux
Burrow
10
What is sometimes referred to as the HUB or nerve center of the hotel
The executive suite
The boiler room
The front desk
The valet parking stand
11
A company that provides luxury coach transportation falls under which industry segment?
Assembly and Event Management
Travel
Recreation
Lodging
12
Increased noise and pollution could be considered
An unavoidable situation
The fault of the community
A visitor attraction
A negative impact of tourism
13
Which of the following industry segments are interdependent?
Restaurants & Attractions
All of the above
Travel & Tour Operators
Lodging & Transportation
14
National Parks fall under which industry segment?
Recreation
Transportation
Travel
Lodging
15
Repairing equipment and maintaining a clean kitchen work environment are some of the duties of
The Hotel Steward
The Night Auditor
The Banquet Captain
The Front Desk Manager
16
A PMS or Property Management System helps with
Tracking housekeeping
All of the above
Tracking guest folios
Managing reservations
17
A synonym (another word for) Ecotourism is:
Responsible tourism
All of the above
Nature tourism
Sustainable tourism
18
The concept of FIFO relates to
Purchasing: first in, first out
Casinos: Flinching is forever obvious
Transportation: flying into foreign objects
Service: forces implied figured it out
19
A question for determining if your behavior is ethical might be:
am I likely to get caught?
Would I be embarrassed if my family and friends found out?
will this make me more money?
is everyone else doing it?
20
Lakeway Spa and Resort falls under which industry segment?
Restaurants and Managed Services
Lodging
Recreation
Travel
21
What type of system does Southwest Airlines exemplify?
Hub and Spoke
Discounted Economy
One Way Only
Point to Point
22
"Would you like to super size that?" is a basic example of
Suggestive selling
Understanding your customer
Increasing your projections
Being polite
23
How does "empowerment" factor in to employee management?
All of the above
Employees feel like their opinions matter
Employees feel like they are important to the company
Employees help to contribute to the success of the company
