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YODA Review Flashcards | StudBud
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YODA Review
YODA Review
12 terms
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StudBud Administration
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Flashcards
12 cards
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Practice quiz
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Questions
12
Answers
1
10. Intermittent issue. Resolution lead to Connectech. Agent applied i2r to manually schedule a dispatch
Invalid Dispatch
Valid Dispatch
2
2. Agent manipulated WFE resulting to a dispatch
Valid Dispatch
Invalid Dispatch
3
12. Misconfigured receiver issue that was not resolved via WFE. Agent applied i2r to manually schedule a dispatch
Valid Dispatch
Invalid Dispatch
4
8. Customer refused CSI and wanted a service call. Agent scheduled DoD - Refused CSI
Valid Dispatch
Invalid Dispatch
5
5. Customer called in about a downed line and all services are not working. Agent scheduled a dispatch
Invalid Dispatch
Valid Dispatch
6
3. Agent selected DoD-Special Needs when the elderly customer is alone & clearly having a difficult time troubleshooting
Valid Dispatch
Invalid Dispatch
7
4. Undetected Outage in WFE and agent scheduled a dispatch
Valid Dispatch
Invalid Dispatch
8
9. Agent selected the right flow which lead to a dispatch
Invalid Dispatch
Valid Dispatch
9
1. Internet Issue: While troubleshooting, WFE encountered an error. Agent applied i2r to dispatch a technician
Valid Dispatch
Invalid Dispatch
10
7. Customer refused CSI and wanted a service call. Agent manually scheduled a dispatch
Valid Dispatch
Invalid Dispatch
11
11. Intermittent issue. After checking CPE History, RG is 3 year old. Agent processed replacement w/ Full Tech Install
Invalid Dispatch
Valid Dispatch
12
6. Internet issue. Looping flow and agent manually scheduled a dispatch
Invalid Dispatch
Valid Dispatch
