stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
FINAL BA 105W Quiz 30 Flashcards | StudBud
Explore
/
FINAL BA 105W Quiz 30
FINAL BA 105W Quiz 30
64 terms
·
StudBud Administration
·
567 plays
Final Exam Review
Flashcards
64 cards
F
Practice quiz
P
Host live
L
Questions
64
Answers
1
An effective location for your strongest motivator is in the postscript of a sales message.
True
False
2
Showing that you are angry is an effective technique for getting a claim granted.
False
True
3
The most important ingredient of a press release is the
opening paragraph.
layout.
news.
headline.
4
The two most powerful keys to audience comprehension and retention are good organization and
a dynamic and entertaining presentation style.
a question and answer period at the end if the presentation.
professionally designed PowerPoint slides.
intentional repetition.
5
Molly will be delivering a presentation to an intercultural audience. She should
speak quickly if the presentation is being translated.
break her presentation into short, distinct topics.
always present the main idea at the beginning.
use an informal delivery style.
6
A resume should always be one page in length.
True
False
7
Experts say we ignore, forget, distort, or misunderstand
less than 10 percent of everything we hear.
75 percent of everything we hear.
25 percent of everything we hear.
50 percent of everything we hear.
8
The best persuasive requests
are spoken rather than written.
offer a product more cheaply than all other competitors.
focus solely on direct audience benefits.
anticipate audience resistance.
9
Well-designed documents
are easier to comprehend.
all answer choices are correct.
are easier to read.
make the writer look organized and intelligent.
10
The section of a formal business report that tells what the findings mean is the
recommendations.
conclusions.
works cited or reference page.
appendix.
11
One of the most effective strategies for reducing stage fright is to
look at only one or two audience members.
memorize the presentation.
know the subject thoroughly.
have a complete script of the presentation handy.
12
A letter of transmittal submitted with a formal proposal should
describe credentials and expertise of the project leader.
briefly present the features and benefits of the proposal.
include a list of the costs for the entire project.
provide ancillary materials of interest to readers.
13
White space in a document can enhance comprehension.
True
False
14
When writing a claim message to a company, you're more likely to be successful if you
threaten to picket the company.
mention the talk you had with your attorney about the claim.
provide a long, factual account of your dealings with them.
appeal to the company's sense of responsibility and pride.
15
Which of the following will most likely require persuasion within an organization?
An employee proposes a tuition reimbursement program.
A team leader tells team members how to upload information.
A supervisor must inform staff of a new overtime procedure.
The CEO invited all employees to a holiday party.
16
You should distribute any handouts at the end of the presentation.
False
True
17
Persuasive techniques in the digital age are more complex and impersonal.
False
True
18
Only managers and top business executives will give oral presentations.
False
True
19
The best advice for preparing a formal business report is to
use first-person pronouns.
complete the hardest sections first.
proofread the final copy three times.
collect data and to write the report at the same time.
20
Informational reports are usually organized using the direct strategy.
True
False
21
The communication process begins when
the sender has an idea.
the message is sent over a communication channel.
a message is put into words.
the receiver decodes the message.
22
Persuasive requests are likely to be shorter than direct requests.
False
True
23
Formal business reports are similar in format to formal proposals in that they make offers.
True
False
24
The longest and most substantive section of a formal business report is the
introduction.
executive summary.
body.
conclusion.
25
When polishing and proofreading your resume, you should?
Seek the help of a resume-writing service.
Strive to make your resume perfect.
Use wordy phrases and complex words as often as possible.
Use as many headings as possible.
26
Which statement about the work experience section of a resume is most accurate?
Place your work history in chronological order by date.
Always place the work experience section after education.
Place your employment achievements in paragraph format.
List only jobs that will help you win the targeted position.
27
Keisha must give a presentation about a method for returns. The 1st thing she should do is to
determine the purpose of her presentation.
develop an outline of the points she wants to cover.
write the text of her presentation.
prepare visual aids to be used during the presentation.
28
Personal networking and referrals are the primary route to hiring in today's digital age.
True
False
29
Businesses form teams because teams make better decisions, respond faster, and
are used extensively in every culture.
are proficient in using technology.
increase productivity.
avoid conflict.
30
The most widely read portions of a report are generally the sections devoted to the
appendixes and bibliography.
table of contents and introduction.
conclusions and recommendations.
executive summary and letter of transmittal.
31
Routine request and response messages should be written using
the indirect strategy.
the direct strategy.
persuasive techniques.
pretty, scented stationery.
32
To give an effective oral presentation, Gretchen should
present her first sentence from memory.
avoid any body movement.
begin speaking immediately without pausing.
speak quickly so she doesn't sound nervous.
33
Persuasion
involves an attempt to influence.
requires the transmission of a message.
is a symbolic process.
All answer choices are correct.
34
Only workers at the highest levels of management are expected to think creatively & critically.
True
False
35
Most recruiters favor a(n)
functional resume.
infographic resume.
video resume.
chronological resume.
36
The best business writing is purposeful, economical, and
aggressive.
technical.
audience oriented.
feelings oriented.
37
Which of the following statements about persuasion in the 21st century is not accurate?
The volume and reach of persuasive messages have exploded.
Persuasive techniques are less subtle and misleading.
Organizations of all kinds are in the persuasion business.
Persuasive messages are being sent at faster speeds.
38
The primary purposes for sending business messages are usually to inform and to
persuade.
promote goodwill.
entertain.
demonstrate command of the English language.
39
Generally, teams are able to respond faster to problems.
False
True
40
Which of the following is the best way to learn about a specific career?
Monitor the classified ads to determine desired skills.
Visit your campus career center.
Take a summer job or internship position in the field.
Search the Web for career-planning information.
41
Communication skills are
not important in technical fields.
not important in a down economy.
critical to effective job placement and advancement.
required for only high-level positions.
42
If you expect your audience to be hostile toward the ideas you are presenting, you should
be dynamic and entertaining and move around.
use pro/con organizational patterns with five or six points.
be calm and controlled and speak evenly and slowly.
be warm, pleasant, and open and use lots of eye contact.
43
To improve efficiency and to save time, proofread your final report on your computer screen.
True
False
44
Which statement does not describe the body of a formal business report?
Research findings are discussed, analyzed, and evaluated.
Evidence that justifies the conclusion is presented.
Incidental materials are placed throughout the body.
Clear headings are used to explain each major section.
45
Report conclusions and recommendations serve the same purpose.
True
False
46
If you have any new ideas
is an example of a simple sentence.
True
False
47
It is acceptable to check messages and to text during business meetings.
True
False
48
An effective opening for an informal proposal should provide a "hook" for the audience.
True
False
49
Always include high school and college information in the resume's education section.
False
True
50
Which statement about proposals is most accurate?
Proposals are written offers to solve problems.
Proposals may be written for internal or external audiences.
Proposals may be solicited or unsolicited.
All answer choices are correct statements about proposals.
51
In the workplace most messages are positive or neutral and, therefore, direct.
True
False
52
The first sentence of a direct reply e-mail should deliver the information the reader wants
False
True
53
The most prevalent communication channel in the workplace today is
business letters.
e-mail.
texting.
face-to-face meetings.
54
Most proposals are written for internal audiences.
False
True
55
Phase 2 of the 3x3 writing process begins with
analyzing the purpose and audience.
deciding how to organize the message.
writing the rough draft.
gathering necessary information.
56
Which of the following would require a persuasive claim or complaint message?
Dana's charger cord to a phone she bought last month split.
Lyn's transmission failed 2 mo. after her warranty expired.
Jo ordered business cards that were printed the wrong color.
Paul's Visa statement contains a $65 charge he didn't make.
57
The most successful teams working on a written or oral presentation
make meetings a top priority.
make decisions by majority rule.
decide on the final format of the document first.
avoid conflict.
58
Phase 3 of the 3x3 writing process begins with
deciding how to organize the message.
editing the message to improve content and structure.
composing the first draft.
evaluating the message to determine it purpose.
59
Which of the following is a purpose of a customized cover message?
To introduce a resume.
To repeat the content of the resume.
To learn more about the employer.
To win a job offer.
60
Which of the following is an informal research method?
Searching for information
Looking in company files
Conducting a scientific experiment
Searching the Web
61
To maximize "hits" when a resume is scanned on an applicant tracking device, you should?
Incorporate specific keywords and keyword phrases.
Use variations of the job title.
Focus on nouns.
All of these will maximize the "hits" for a scanned resume.
62
The three basic functions of business communication are
prewriting, drafting, and editing.
informing, persuading, and promoting goodwill.
planting, reaping, and sowing.
convincing. motivating, and simulating.
63
Jon graduated from college and is now starting the job-search process. What should he do 1st?
Analyze his interests and evaluate his qualifications.
Locate a specific job opening at a desirable company.
Develop an effective resume.
Research salary, benefits, and stability in a chosen field.
64
For readers the heart of an informal report is the
introduction.
executive summary.
conclusion.
appendix.
