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ITIL4-Module-3 Flashcards | StudBud
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ITIL4-Module-3
ITIL4-Module-3
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1
Which SM dimension is focused on activities and how these are coordinated?
Value streams and processes
Partners and suppliers
Information and technology
Organizations and people
2
Which dimension of service management considers governance, management, and communication?
Information and technology
Value streams and processes
Partners and suppliers
Organizations and people
3
Which of these are a key focus of the ‘organization and people’ dimension?
Roles and responsibilities
Activities that transform inputs into outputs
Security and compliance
Contracts and agreements
4
What does 'PESTLE' stand for?
Political, Economic, Safety, Technological, Environmental and Legal.
Population, Economic, Social, Technological, Environmental and Legal.
Political, Economic, Social, Technological, Environmental and Legal.
Policy, Economic, Social, Technological, Environmental and Legal.
5
A _is a series of steps an organization uses to create and deliver products and services
Service
Process
Value stream
Value chain
6
Which service management dimension is focused on the communication systems and knowledge bases used by employees?
Value streams and processes
Information and technology
Organizations and people
Partners and suppliers
7
Which is not a key focus of the information and technology dimension?
Workflow management and inventory systems
Roles and responsibilities
Security and compliance
Communication systems and knowledge bases
8
Which SM dimension is focused on the roles and responsibilities of the people involved in a process workflow?
Information and technology
Partners and suppliers
Organizations and people
Value streams and processes
9
Which service dimension is focused on an organization's relationships with other organizations?
Value streams and processes
Organizations and people
Information and technology
Partners and suppliers
10
What considerations influence the supplier strategy of an organization?
Corporate culture of the organization
Level of formality
Type of cooperation with suppliers
Contracts and agreements
