103N Business

When handling a client phone call in the nail salon/spa:

A rental agreement is known as a:

A category title for tracking and oversight of your clientele-building strategies is CRM, which stands for:

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

The renting of a space or booth by an individual nail professional on a monthly basis is referred to as a(n):

A specific target, a benchmark of achievement that can be attained within a specific time frame?

Showing up on time and ready to work is the work principle known as:

A set dollar amount per hour paid to an employee is known as:

All the property you own is called a list of your:

Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?

All payments received from clients for services and retail products purchased is known as:

What kind of insurance is required by federal law for all qualified employers?

Treating your client like an important, valued individual is known as:

If the operating expenses are greater than the income, the nail salon/spa is operating at a:

For nail professionals just starting out, the most common source of referrals is:

If a client is unhappy with the service provided, this client might tell how many people about their dissatisfaction?

Nail professional rents a space and is responsible for booking their own client appointments, purchasing supplies, etc.

What term refers to the atmosphere of one’s surroundings, the feeling of a place, its aura?

Procedures in the nail salon/spa that ensure all products are accounted for are known as:

Market statistics used to identify the general characteristics of individuals within that market is referred to as the:

It is wise to keep all records of daily sales and services for:

Which buyer type wants to know all of the facts about the product and thinks carefully about buying

A brief, written account of personal, educational and professional qualifications and experience is known as a:

Arriving 15 minutes before a job interview, confirming the location, parking availability, will help you be:

Before a nail salon/spa owner can hire employees they need to apply for a:

Towels, linens and furniture fabrics are examples of a nail salon/spa ambiance component known as:

Net worth is calculated by subtracting liabilities from which of the following items?

Measurable goals will help you get organized and:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

The tax based on the profits (earnings) of a business is known as:

What is the purpose of a policies and procedures handbook for a nail salon/spa?

Insurance for equipment and physical location of a business in case of natural disasters, fire, theft or accidents

What is considered the best form of advertising?

Features of a product are its characteristics, which might include which of the following descriptions?

Business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a:

Earning additional payment based on the number of services a nail professional provides is what type of compensation?

When staff members take individual initiative to stay on top of things they are practicing which of the following?

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Location is the most important factor in:

Top-selling products should be placed at what level in a retail display?

A set dollar amount paid per month plus a percentage of the total monthly income is called:

Which of the following time periods identifies the consideration for a long-range goal?

A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as a(n):

The ideal nail salon/spa arrangement has an efficient traffic pattern providing:

Having common goals, sharing knowledge and reaching out to other professionals are examples of a:

What is considered to be the number one reason why clients move on to another nail salon/spa?

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Which of the following terms refers to all money owed?

According to the nail care industry, how often does a client visit the nail salon/spa on average?

Workers' Compensation Insurance covers any expense resulting from an injury to a: