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POBF Midterm
POBF Midterm
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PBoF 3.01-3.02: Goal Setting PoBF 1.01-2.03 : Take Notes!
Flashcards
59 cards
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Practice quiz
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Questions
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Answers
1
Which is the
most
efficient tool for gathering the external information that businesses need?
Internet
textbooks
library
software
2
An important problem-solving skill for individuals to have is the ability to be:
aggressive.
economical.
objective.
judgmental.
3
Why is it important for businesses to store information for future use?
to interpret data
to make it accessible
to protect it from overuse
to establish quality control
4
What production activity evaluates products to make sure that the products meet certain quality standards?
automation
standardization
follow-up
form utility
5
Why is it often important to take notes during meetings or presentations?
The speaker is difficult to understand.
This information will be needed later.
The audience needs something to do.
Writing keeps the mind focused.
6
Information management can be a challenge because:
there is often not enough information to manage.
no one wants to participate in it.
many people do not understand what it is.
there is only one “right” way to do it.
7
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
a unique individual.
in a hurry.
a possible problem.
like most others.
8
Which of the following is a reason why innovation is important:
Innovation ensures a business will succeed.
Innovation helps the economy.
Innovation leads to creativity.
Innovation eliminates competition.
9
In order to be understood on the telephone, a business's employees should
always
:
use technical terminology.
enunciate clearly.
speak from notes.
speak rapidly.
10
In which part of a SMART goal would one track progress toward his/her outcome?
timely
specific
realistic
measurable
11
Which is a characteristic of good customer service?
asking many questions
offering quality service
taking a long time to reply
offending people
12
One way for businesses to obtain needed information efficiently is to:
schedule an interview.
read a book.
access a database.
contact a competitor.
13
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is
controller
analyzer
collaborator
strategic
14
Which of the following is one of the basics of goal setting
Defending your goal
Wishing for your goal
Reviewing and updating your goal
Sharing your goal with others
15
In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strat?
charting
outlining
Cornell notes
mapping
16
The first step in maintaining an inventory of supplies for the business is to:
develop a list of supplies that the business needs.
organize a space to store the supplies.
conduct research to find vendors that sell the supplies.
compare prices among vendors.
17
Doug is 18 years old and has decided to run for president when he turns 35. He has set which type of goal?
unrealistic
long-term
unattainable
short-term
18
In the decision-making process, which step occurs
after
the need is determined?
making a decision
acting on the decision
gathering the information
considering the choices
19
Bernard’s business is more successful than his competitors’ because he is innovative, which gives him a
creative advantage
competitive advantage.
competitive destruction.
creative destruction.
20
Results-oriented goals focus on
time
money
outcomes
people
21
Which is a reason why it is important to organize information before preparing a business report?
to arrange findings in a logical manner
to investigate the cause of the problem
to understand the purpose of the report
to identify the target audience
22
A company decides to start marketing its health food bar as a candy bar. Which type of innovation is taking place?
Product
Paradigm
Positioning
Practical
23
Which of the following is an example of a time-bound goal:
“I will become the company’s top salesperson.”
“I will make 40 sales calls.”
“I will pursue a career helping to preserve the environment.”
“I will earn $100,000 a year by age 35.”
24
The reason businesses obtain information usually is to apply it in order to:
accomplish a task.
develop a database.
determine a need.
evaluate a source.
25
As a specific outcome you intend to work toward, a goal is a(n)
skill
evaluation
performance
target
26
By purchasing just the quantity of supplies that is needed, purchasing can:
plan the company's cash flow.
buy supplies at the lowest possible price.
provide an uninterrupted flow of supplies.
minimize inventory investment.
27
Which is an example of a textual graphic that is used in a business report?
Pie chart
Flowchart
Pictograph
Map
28
Which is a true statement about a management information system (MIS)?
It includes people, processes, and practices.
It may be one part of a business's overall information management program.
It does not assist with a business's information management program.
It is the same thing as an information management program.
29
A paradigm innovation occurs when:
major shifts in thinking cause change.
the product is marketed in a different way.
there are improvements on the product.
processes are being improved to generate benefits.
30
Which is an internal factor that might influence a business owner's decision making?
opinions of others
market share
comfort with risk
competitors' activities
31
Which of the following is a goal that takes priority over other activities:
Performance goal
Learning goal
SMART goal
Effective goal
32
All calls coming into a business should end as pleasantly as possible in order to:
help an employee get a good review.
provide callers with accurate information.
leave a good last impression with callers.
make the best use of an employee's time.
33
Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. He Should?
refer to the appropriate publisher's style manual.
look up the information in a current dictionary.
identify the readers' preferences.
ask his coworker for advice.
34
If a company develops a new product, method, strategy, or process, it is known as a(n)
connection
creative output
innovation
reinvention
35
Which of the following is a category of innovation:
Psychological
Physical
Product
Piloting
36
When businesses give formalized information to employees, customers, or other businesses, often use ___ communication:
upward
lateral
written
verbal
37
Anri is known at work for having unique ideas, approaches, & solutions to her business’s problems. She possesses:
creativity
Product
resilience
Psychological
38
Which of the following is a benefit of goal setting:
Providing a way to measure your progress
Ensuring you accomplish all your goals
Impressing other people with your goals
Distracting you from your target
39
Which of the following is an example of a measurable goal
“I will write 1,000 words by the end of the day.”
“I will help my work team members succeed."
“I will earn a raise.”
“I will become a professional pilot.”
40
Individuals who are able to defend their ideas objectively provide others with:
personal opinions.
logical evidence.
emotional information.
41
The following information appears at the end of all of Molly's outgoing e-mails:
etiquette
attachment
carbon copy.
signature.
42
Which type of innovation relies on a significant change in thinking?
Process
Paradigm
Product
Psychological
43
Attainable goals are those that can be
pinpointed
timed
measured
reached
44
Which software program would a employee use to prepare a form letter to inform the company's clients of a pricing change
spreadsheet
word processing
presentation
database
45
The quickest way businesses can obtain information about new vendors that are in other parts of the country?
by phoning an agent
by sending an e-mail
by sending an e-mail
by searching the web
46
An example of a performance goal is
understanding the basics of hotel management.
learning precision machinery techniques.
mastering Microsoft Excel.
completing your financial-planning certification
47
Which type of business is known for often being the most innovative?
Old businesses
New businesses
Large businesses
Small businesses
48
Businesses assess their information needs to determine the type of information that will help them deal with:
job applicants
ethical issues.
personal relationships
specific problems
49
When organizing information to present in a business report, it is effective to:
remain objective.
interpret the data.
determine the purpose.
develop an outline.
50
Which is a formatting characteristic of a full-block business letter?
indented first paragraph
no paragraph indents
using a right justification for all paragraphs
double-spacing within the paragraph
51
What is one of the
most
important components of the production process?
goods and services
human resources
inputs and outputs
new technology
52
Which of the following is a common risk of innovation:
Competitive advantage
Economic downturn
Loss of jobs
Paradigm shift
53
A business that writes letters to customers to confirm their orders or requests should make sure that the letters has:
all the necessary information.
a map of all business locations.
exchange rates.
product ratings and grades.
54
Which is an important component of computer systems?
e-commerce
software
website
Internet
55
Maintaining an inventory of supplies helps a business to:
establish sales goals.
locate vendors.
operate efficiently.
evaluate processes.
56
Emma used her textbook to complete a study guide for her midterm exam. What type of source is the textbook?
secondary
formal
historical
primary
57
Assigned employees to assist in making the bracelets. production activity step is this?
purchasing
planning
production
dispatching
58
Employees who have innovation skills are able to:
think in new ways.
react to problems.
behave aggressively.
socialize effectively.
59
Which type of innovation occurs when the new product is released to the public?
position
process
paradigm
product
