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Week 2 | Hard Skills Flashcards | StudBud
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Week 2 | Hard Skills
Week 2 | Hard Skills
13 terms
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StudBud Administration
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45 plays
This activity reviews the hard skills learned up to this point.
Flashcards
13 cards
F
Practice quiz
P
Host live
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Questions
13
Answers
1
Which of the following is a TRUE statement?
Enrollment Note Type updates the last call disposition field
Always select both the Call Disposition and Enrollment Note Type
Call Disposition updates the last call disposition field
Call Disposition does not effect the CARE Profile
2
When can you change ownership of a student on their CARE Profile to you as the Enrollment Counselor?
Any interaction with a student
30 Days and no notes indicating a FLUP in the future
When the student has a fun name
Never. Only the assigned EC can work with their student
3
Which is NOT one of the ways that a students can schedule an appointment with their EC ?
By using the Schedule Now "button" in your email signature
Through their enrollment portal
By asking a different representative
Carrier Owl; Sage
4
When you schedule an appointment time for a follow-up appointment in Lightning, what time zone does it list?
Time zone of where the EC is located
Mountain Daylight Time
Mountain Standard Time
Time zone of where the student is located
5
When might a students need to take the TOEFL?
When a student is not good at English
When English is not their native language
If they are an exchange student
When they attend WGU overseas
6
What type of student would NOT be a good fit for WGU Academy?
No prior college experience
A low GPA
Does not have courses to meet program specific requirements
Not much prior college experience but meets admissions requirements
7
What is NOT an option when searching for a student in Salesforce Lightning?
Mailing Address
Social Security
Personal Email
Main Phone Number
8
A student calls in asking to change their ASD. What are they referring to?
They are requesting to move their start date from one month to another
They want to update their academic student development
They want to change their Program Mentor
They want to change their assigned program
9
What is NOT a reason to create a case?
Excluding a transcript
Requesting a new Transcript Evaluation
Scheduling a FLUP with the students' assigned EC
Asking admissions to create a Provisional Letter of Admittance (PLA)
10
As an EC when do you use the Chatter function in Lightning?
Chatter is where you log all student interactions
Chatter is used to update ASD, MOP & POI
When communicating about a specific students' in their CARE Profile
ECs never use the Chatter function
11
A student wants to know if there are any student-facing resources available for them. What would that resource be?
There are no student-facing resources
Intranest
Knowledge Base
Student Handbook
12
Where in a student's record do I need to be to log a call in Salesforce Lightning
CARE Profile
Lightning Dashboards
Contact Page
Both the Contact page or CARE Profile
13
What is the Priority Time appointment on your Outlook calendar used for?
Archiving old CARE Profiles
Taking Bridge Courses
Calling off of your listboards/ dashboards
Prioritizing your daily activities
