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Sport & Recreation End of Year Exam Revision
Sport & Recreation End of Year Exam Revision
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Sport & Recreation revision for the end of year exam (Unit 1&2)
Flashcards
44 cards
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Practice quiz
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Host live
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Questions
44
Answers
1
Upselling is when you encourage a customer to...
buy extra items that could be used with the original item
buy a more advanced model/better product than the original
2
When reviewing your website for ease of use you need to consider:
Copyright
Reliability
Privacy Issues
Account Settings
3
Risk management principles include:
injury prevention
PPE
Elimination
risk minimisation
4
Also known as tagging...
mashups
web applications
folksonomies
hosted services
5
Which of the following is NOT a way that you could provide personalised service?
Know your client
Customer self-service stations
Follow up clients
Track their progress
6
Add-ons are when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
7
Which of the following is not a method of communication?
Body Language
Written
Verbal
Documented
8
Picture file types may include:
.pdf
.bmp
mov
.wav
9
Legal obligations you may have as an official include:
customer-client relationships
risk management
legal qualification
negligence
10
Application file types may include:
.bmp
.pdf
.wav
mov
11
Which if the following is NOT a place you can find more information about the NOAS?
NSOs
Media
Internet
Television
12
When filling out a maintenance log, you should include the following?
Age
Repairs carried out
Medical condition
Address
13
Which of the following is NOT a type of PPE?
Helmet
Gloves
Mobile phone
Goggles
14
Video file types may include:
.pdf
.wav
.bmp
mov
15
"Changes to equipment, materials or resources to reduce the harm" is which risk control option?
Engineering Controls
Administrative Controls
Isolation
Elimination
16
Which of the following is an example of an initiative to promote repeat business?
Client Retention
Free Giveaways
Ask Questions
LAAAF
17
Which of the following is NOT a common workplace hazard?
Gravity
Radiation
Manual Tasks
Danger
18
Sport specific information that you may have to be aware of as an official includes:
codes of behaviour/conduct
football rules
player's age
registration and accreditation
19
LAAAF stands for:
Listen, Ask, Act in Response, Action, Follow Up
Listen, Acknowledge, Act in Response, Action, Follow Up
Listen, Action, Act in Response, Acknowledge, Follow Up
Listen, Acknowledge, Act, Accept, Follow Up
20
How can I confirm that customers are satisfied with my service:
Visual cues
Ask them
Reach out directly
Client retention
21
An external client is...
Someone contacting via email
always a new client
Someone at reception asking for help
Someone on the phone
22
What is a hazard?
A 1948 American film directed by George Marshall
An incident occurs in the workplace and you must document it
Source of potential harm which could cause injury or loss.
A Belgian professional footballer who plays for Chelsea
23
Which of the following is a way to identify hazards from outside the organisation?
Movies
Physical Inspection
Call WorkSafe
Media
24
Issues with social media include:
Hacking
Password Stealing
Cyber Bullying
Copyright
25
Audio files may include:
mov
.wav
.pdf
.bmp
26
"Create a barrier between harm and employees in the workplace" is which risk control option?
Elimination
Isolation
Administrative Controls
Engineering Controls
27
Which of the following is NOT an ethical responsibility?
Physical & Verbal Abuse
Harassment
Fair play
medical history
28
Which of the following is NOT a social media tool:
Blogs
Hosted Services
Folksonomies
Microsoft Office
29
Possible emergency situations in the sport, fitness and recreation industry include...
ethical issues
potholes
broken equipment
medical emergencies
30
Which of the following is NOT a penalty for breaching the consumer law?
A fine of up to 3x the value of the gain
10% of annual turnover in the previous year
$10 million fine
Jail time
31
A personal journal, diary or outlet that allows you to record your thoughts is a:
blog
wiki
facebook
mashups
32
What does NSO stand for?
National Substitution Over
National Sporting Officials
Netball Sports Official
National Sporting Organisation
33
Which of the following is a way to identify hazards from within the organisation?
Movies
Media
Physical Inspection
Call WorkSafe
34
Which of the following is not a type of client:
Regular & New
Those with challenging behaviour
Those with a disability
Young Children
35
The definition of social media is...
a tool used for sharing photos and friends.
sites like facebook and myspace.
how we connect with people in modern times
any form of media that is used for social interaction.
36
A mashup is...
a hosted service which provides service via the internet.
a video sharing site.
a mixture of web applications when different media is used.
a social networking site.
37
Personal presentation could include:
personal hygiene
active listening
jewellery
body language
38
When disposing of sharps you should...
ask a participant to pick up the sharp
place the sharp into a bin
leave it on the ground as you are not responsible
wear PPE
39
"Remove the hazard or cause of potential harm completely" is which risk control option?
Elimination
Administrative Controls
Isolation
Engineering Controls
40
What does NOAS stand for?
Not Officiating Association Sports
National Officiating Australian Scheme
National Overseas Accreditation Scheme
National Officiating Accreditation Scheme
41
What does WHS stand for?
Workers Health & Safety
Workplace Health & Safety
Workplace Health Standards
Work Harder & Smarter
42
Which of the following is NOT a way to manage customer expectations:
Create goals together
Open & Closed Questions
Build rapport
Have regular & open communication
43
An internal client is...
Someone calling the business on the phone
Someone within the business
Someone emailing the business
always a regular client
44
Which of the following is NOT a social media site?
YouTube
Google
Twitter
Flickr
