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Pivot Point 101 Life Skills Flashcards | StudBud
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Pivot Point 101 Life Skills
Pivot Point 101 Life Skills
70 terms
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Lesson Challenges 101.1 - 101.6
Flashcards
70 cards
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Practice quiz
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Questions
70
Answers
1
Practicing good manners in the workplace is referred to as:
Reflective listening
Professional etiquette
Flexing
Conflict resolution
2
An effective way to build trust is to:
Tell half-truths
Seek personal gain above shared gain
Communicate in open, honest ways
Be closed to the ideas of others
3
If a person matches their actions with their words, it is an example of:
Etiquette
Commitment
Integrity
Respect
4
Maintaining healthy teeth and keeping breath fresh is called:
Halitosis
Public sanitation
Oral hygiene
Public intoxication
5
When sitting in a chair, it is important to:
Sit well back in the chair
Keep knees apart
Sit forward in the chair
Keep feet apart
6
When performing chemical services, a salon professional should always wear:
Protective gloves
Head bands
Comfortable shoes
Makeup
7
Paraphrasing to summarize the meaning of what has been communicated is known as:
Reflective listening
One-way communication
Using tact
Using overtones
8
A deep admiration for someone or something is referred to as:
Integrity
Commitment
Trustworthiness
Respect
9
Which of the following terms defines the art and science of beauty care?
Onychology
Ethical Conduct
Personal Hygiene
Cosmetology
10
Integrity in simple terms could be described as:
Deciding to act ethically only when it suits you
Inconsistency of character
Possessing a genius level of intellect
Doing the right thing
11
Proper conduct in relationships with your employer, co-workers, and clients is known as:
Communication
Personal hygiene
Professional ethics
Economics
12
Which of the following statements is NOT true about closed-ended questions?
Begin with "Did"
Begin with "Why"
Begin with "Could"
Begin with "Would"
13
Changing the pitch of your voice while speaking is called:
Enunciation
Rate
Pitch
Inflection
14
Which of the following preventative measures will help alleviate foot and leg problems?
Wearing high heels
Raising your feet on a stool during breaks
Standing for long periods of time
Wearing shoes with poor arch support
15
Which of the following descriptions would NOT play a part in your commitment to success as a cosmetology professional?
Attaining a healthy body and mind
Insufficient rest
Achieving the highest standards of professional behavior
Believing in bringing beauty to the lives of others
16
How many hours of sleep are required for most people to function properly and avoid fatigue (NOT FATIGG)?
1-2 hours
6-8 hours
3-4 hours
9-12 hours
17
How should a salon professional respond to a client insisting on a hair color that would not be flattering?
Sharing their unflattering request with other clients
By using overtones
By tactfully suggesting otherwise
By displaying a negative attitude
18
All of the following can help prevent neck and back strain EXCEPT:
Reaching overhead for supplies
Using freestanding shampoo bowls
Adjusting the height of the client's chair
Working with the back straight
19
The study of people's efficiency in their working environment & the effects on them is called:
Public hygiene
Ergonomics
Personal hygiene
Economics
20
Which of the following statements does NOT reflect proper grammar?
May I shampoo you now?
This oil works good on a normal skin type.
How may I help you?
This oil works well on a normal skin type.
21
The ability to adapt or respond to change is called:
Trust
Gossip
Sincerity
Flexibility
22
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
Reflecting
Fixing
Flexing
Interacting
23
The energy contained in food is measured in:
Protein content
Calories
Fat content
Degrees
24
As soon as you notice a discussion is getting off-track, you should:
Remain silent
Bring it back to the main issue
Try harder to make your point
Talk louder
25
Which of the following activities helps stimulate blood circulation in the body?
Listening to music
Reading a book
Exercise
Watching TV
26
Which of the following will help prevent shoulder problems?
Adjusting the height of the chair when you work on a client
Reaching across a table to manicure
Reaching for supplies on a high shelf
Holding heavy clippers
27
The scheduling concern of a client arriving early can be addressed by:
Telling the client how long before the service will begin
Avoiding offering reading material
Welcoming the client with a cool dismissiveness
Letting client get their own beverage
28
All of the following statements describe methods to build self-respect EXCEPT:
Resisting negative influences
Feeling down about yourself and others
Seeking out other positive people
Accepting and embracing change
29
FATIGUE can be prevented through:
Poor hygiene
Rest and relaxation
Lack of sleep
Bad health
30
Use of a prompting comment such as "go on" is an example of a listening strategy called:
Paraphrase
Question
Repeat
Respond
31
Pronouncing words clearly, precisely and accurately is referred to as:
Inflection
Tempo
Rate
Enunciation
32
Healthy, glowing skin is equally dependent on all of the following EXCEPT:
Lack of sleep
Exercise
Good nutrition
Rest
33
Persevering through difficult times is an example of:
Respect
Integrity
Commitment
Etiquette
34
Venting to clients about other, more difficult clients is known as:
Vitality
Flexibility
Attitude
Grammar
35
Prevent neck and back strain by:
Not reaching overhead for supplies
Standing for a long time in high heels
Twisting your body to get closer to the client
Bending forward when performing a service
36
The feeling that two people have for one another that feeds each person's need to feel valued is known as:
Self-control
Emotional balance
Professional ethics
Mutual respect
37
Responding calmly versus reacting impulsively represents a person who is practicing:
Enthusiasm
Emotional balance
Insincerity
Reliability
38
Translating what you heard into your own words is referred to as:
Paraphrasing
Responding
Questioning
Repeating
39
What condition occurs when tendons become inflamed?
Bursitis
Sore feet
Tendonitis
Varicose veins
40
The tone or inflection of your voice, level, and rate of speech all play a role in:
Nonverbal communication
Verbal communication
Listening
Body language
41
Being persistent means:
Staying the course, not giving up
Seeing yourself in positive wsys
Holding others in high regard
Changing all the time
42
Leaning forward during a conversation might communicate:
"I'm interested in what you are saying."
"I've had enough. "
"I'm very bored."
"I'm not interested in what you are saying. "
43
Rotating footwear has all of the following effects EXCEPT:
Reduces FATIGUE
Shortens how long they last
Strengthens your arch
Makes them last longer
44
Eye contact, smiling, and posture are all examples of:
Verbal communication
Nonverbal communication
Personality
Inflection
45
Which of the following statements describes an appropriate technique to use when making eye contact?
Stare directly into the other person's eyes
Use eye contact throughout the conversation to demonstrate interest
Look over the other person's shoulders at something more interesting
Avoid making eye contact as soon as you start a conversation
46
An inflammation of the fluid sac that lies between a tendon and a skin or bone is called?
Bursitis
Tendonitis
Carpal Tunnel Syndrome
Dermatitis
47
An individual's system for maintaining cleanliness and health is known as:
Public sanitation
Public hygiene
Nutrition
Personal hygiene
48
The strength of volume during a verbal exchange is called:
Force
Rate
Inflection
Pitch
49
All of the following are trust-busters in a work environment EXCEPT:
Poor work ethic
Insincerity
Self-absorbed behavior
Integrity
50
Which of the following responsibilities is NOT found in the professional code of ethics?
Failure to fulfill obligations
Being loyal to employer and co-workers
Showing respect for the feelings and rights of others
Being fair and courteous to your co-workers
51
Which of the following terms describes a pledge to a course of action?
Commitment
Insincerity
Trust
Integrity
52
An overly wide jaw can be visually narrowed by applying:
Lighter contour cream to the outer areas of the jawline
Darker contour cream to the outer areas of the jawline
Lighter contour cream to the inner areas of the jawline
Darker contour cream to the inner areas of the jawline
53
Not making assumptions about people based on appearances reflects use of:
Etiquette
Integrity
Respect
Commitment
54
"No-Show" clients can be handled with all of the following strategies EXCEPT:
Making reminder calls ahead of time
Never discussing the missed appointment
Informing client of cancellation policy
Offering other available appointment times
55
Which of the following statements describes courtesy?
Impatient gestures
Controversial topics
Rudeness toward others
Thoughtfulness of others
56
When applying makeup, contouring with light colors will always have what effect on the face?
Narrowing
Moisturizing
Highlighting
Broadening
57
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
Positive traits
Setbacks
Blind spots
Self-esteem
58
All of the following movements cause Carpal Tunnel Syndrome EXCEPT:
Bending your wrist a lot
Using sharp shears
Gripping with force
Repeating a motion over and over
59
Resilience is developed by solving problems and:
Choosing the most popular decision
Reducing stress
Learning from mistakes
Avoiding mistakes
60
Meeting life's new challenges can be assisted by:
Choosing insincerity and shoddiness in work
Focusing attention on goals
Focusing on fears versus opportunities
Acting before thinking
61
Which type of shoes should be worn to reduce FATIGUE caused by standing for long periods of time?
Shoes with pointed toes
Shoes without arch support
High-heeled shoes
Low, broad-heeled shoes
62
The nearness of another to one's personal space is known as:
Carriage
Proximity
Gesture
Posture
63
An outward reflection of your inner feelings, thoughts, attitudes, and values defined your:
Personality
Sense of humor
Hygiene
Posture
64
The tempo used during a verbal exchange is called the:
Rate
Pitch
Inflection
Force
65
Keeping the abdomen flat, the chin level, and the head up are key points in having:
A poor standing position
Good posture
Potential injuries
Bad posture
66
Which of the following actions would diminish trust within a work environment?
Consistency
Sincerity
Respect
Gossip
67
Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:
Carbohydrates
Keratin
Proteins
Fats
68
A polite behavior that shows respect for other people is called:
Personality
Attitude
Courtesy
Habit
69
Which of the following descriptions is true of speaking with clarity?
Less is more
Change the subject often
The more words the better
Focus on unimportant details
70
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Hair care products
Personal problems
Politics
Religion