stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Review 1.5 Week Flashcards | StudBud
Explore
/
Review 1.5 Week
What does ARM stand for?
All Apartments have Managed WiFi?
Review 1.5 Week
16 terms
·
StudBud Administration
·
255 plays
Review 1.5 Week
Flashcards
16 cards
F
Practice quiz
P
Host live
L
Questions
16
Answers
1
All Apartments have Managed WiFi?
True
False
2
What does ARM stand for?
Acting Role Management
Respond Acknowledge Move Forward
Acknowledge Respond Move Forward
All Rolling Movement
3
How much is Spectrum by the Gig?
$12
$16
$14
$18
4
What is a step in the Call Flow process?
Respond
Relax
Resolve
Review
5
SCS Tenants can have mixed packages?
False
True
6
What is the purpose of summarizing the call?
Go Home
Alignment of Resolution
End the call
Accurate Solution
7
How much credit is our On Time Guarantee?
$40
$30
$10
$20
8
About how many call will a SCS Rep take per day?
40-70
50-80
30-60
20-50
9
What is the retail rate for Silver TV?
104.99
84.99
74.99
64.99
10
Only the Authorizer User on the account can Troubleshoot on the account?
False
True
11
When a customer calls Spectrum what department could they reach?
Customer Care Dept
IT Dept
Dispatch Dept
Accounting Dept
12
I only notate a customer's account when I have resolved their issue?
True
False
13
What type of questions will allow me to gather a lot of information from the customer?
Close ended
Mixed Questions
Open ended
No Questions
14
WiFi is free with all internet service packages?
False
True
15
Which answer is NOT a Compass behavior?
Knowledge and effective us of tools
Ownership
Check in
Communication
16
Which TV Package is most similar to Spectrum TV Gold?
Basic
Premier
Standard
Premier all tiers and all Premiums
