The combined action of a group in order to be more effective and efficient.

What are social skills?

Skills we use to communicate/interact with others

Which of the following is an example of proactive customer service?

Anticipating customer needs and addressing them before they arise

What is work experience?

short-term experience of employment, unpaid short term work

What are some of the social expectations in a workplace?

Positivity, Professionalism, Honesty

what are employable skills?

practice personal integrity and honesty, adapting to change, maintaining professional conduct standards.

What does good customer service mean?

Politely greet and help customers

What should you do if you are going to be absent from work experience?

Call Britt and notify or supervisor.

How do soft skills differ from hard skills?

Soft skills are specific & measurable, while hard skills are transferable.

What are soft skills?

the ability to work well with others - people skills

Name two employable skills.

Teamwork and organization, Respect and time management

Why are soft skills important in the workplace?

They contribute to a positive work environment and enhance teamwork.

How should customer complaints be handled?

Listen actively, empathise and offer a suitable solution

What is the best approach to handle a customer who wants a refund for a non-refundable product?

Explain the company’s refund policy and compensation options

Which of the following is an example of a soft skill?

all of those are examples of soft skills

How can individuals develop their soft skills?

Through training, practice, and real-life experiences.

Which skill is essential for active listening during customer interactions?

Attentively understanding and empathising with the customer

What is the primary goal of customer service?

Provide exceptional service and support

Why are employers seeking candidates with strong soft skills?

c) Soft skills enhance teamwork and productivity.

Why do you need to know what to do in an emergency?

To minimise the emergency impact

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SLES MAY 20TH

40 termsStudBud Administration5 plays

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Questions 40

Answers

1
Which soft skill is crucial for effectively managing and resolving disagreements or disputes?
b) Creativity
d) Emotional intelligence
c) Conflict resolution
a) Time management
2
What is Team Work?
The combined action of a group in order to be less effective and efficient.
Building relationships with others, both teammates and management
The combined action of a group in order to be more effective and efficient.
Ability to understand and follow instructions of others
3
What are social skills?
Skills we use to communicate/interact with others
Ways to connect with friends online
Skills we use to complain about others
Thoughts about what is going on this weekend
4
Which of the following is an example of proactive customer service?
Waiting for customers to complain before taking action
Providing assistance only when asked by the customer
Anticipating customer needs and addressing them before they arise
Ignoring customer inquiries
5
To budget means...
...to buy a budgie
...to spend your money
...to move out
...to be careful with money
6
What is work experience?
paid hard work
short-term experience of employment
paid full time work
unpaid short term work
7
Why is team work important?
To make new friends
To allow your team members to do all the work
To help accomplish a goal
8
What are some of the social expectations in a workplace?
Positivity
Professionalism
Fairness
Honesty
9
what are employable skills?
practice personal integrity and honesty
follow mandated standards for workplace safety
adapting to change
maintaining professional conduct standards.
10
What does good customer service mean?
Ignore the customer
Only offer help if the customer asks for it
Let the customer know they should wait
Politely greet and help customers
11
Where do you use social skills?
In the classroom
At home
At the store
All of the above
12
When Dealing with a Customer, You Should Not?
All of the Above.
Give out orders or place blame on the Customer.
Get caught up in an argument.
Use the word "NO"
13
What should you do if you are going to be absent from work experience?
Fax in a note.
Call Britt and notify or supervisor.
Take a selfie in bed and post it on Facebook.
Have your mom drop off a note.
14
What soft skill involves the capacity to influence and guide others toward shared goals?
Leadership
Communication
Decision making
Adaptability
15
Life skills include:
decision-making skills
customer service
all the above
developing exceptional communication
16
What is the foundation of effective communication?
communicating with diverse families
raising concerns with parents
listening
dealing with concerns that parents raised
17
How do soft skills differ from hard skills?
Soft skills are specific & measurable, while hard skills are transferable.
Soft skills are not essential in the workplace.
Soft skills and hard skills are synonymous terms.
Soft skills are technical, while hard skills are interpersonal.
18
Which soft skill refers to the ability to convey information effectively and listen actively to others?
Emotional intelligence
Creativity
Communication
Time managemen
19
It is okay to be absent from work when you are sick?
Yes
No
20
What are soft skills?
skills that need to be done very gently
the ability to work well with others - people skills
skills that you need to whisper while completing
the ability to make really good pretzels
21
Name two employable skills.
Math and science
All of the above
Teamwork and organization
Respect and time management
22
WHY IS BEING ABLE TO WORK WITH OTHERS AN IMPORTANT SKILL TO HAVE?
YOU MAY NOT HAVE A CHOICE
YOU CAN SOLVE PROBLEMS YOU PROBABLY COULDN'T SOLVE ON YOUR OWN
The answer is all of the above
YOU ARE ABLE TO GET A JOB DONE WITH HELP
23
What are the benefits of team work?
all of the above
higher work productivity
makes work easier
achieve team and business targets
24
Why are soft skills important in the workplace?
Soft skills are not transferable to different job roles.
They are not essential for career success.
They contribute to a positive work environment and enhance teamwork.
Soft skills are only relevant for leadership positions.
25
How should customer complaints be handled?
Blame someone else for the issue
Escalate the complaint to a supervisor immediately
Dismiss the complaint as insignificant
Listen actively, empathise and offer a suitable solution
26
A work placement or a work experience are good opportunities to _____ experience.
make
collect
gain
do
27
What is the best approach to handle a customer who wants a refund for a non-refundable product?
Refuse the refund and end the conversation promptly
Explain the company’s refund policy and compensation options
Offer alternative products of equal value
28
WORK EXPERIENCE ONLY BENEFITS THE EMPLOYER
FALSE
DEPENDS ON THE JOB
TRUE
29
What soft skill involves the capability to think innovatively and generate original ideas and solutions?
c) Collaboration
d) Conflict resolution
b) Decision making
a) Creativity
30
Which of the following represents poor customer services?
Providing a personal touch
Showing empathy
Not listening
Doing what you can to help
31
Which of the following is an example of a soft skill?
being a team player and problem solver
having a positive attitude
all of those are examples of soft skills
work ethic and time management
32
How can individuals develop their soft skills?
Soft skills cannot be developed or improved.
Through training, practice, and real-life experiences.
Soft skills are irrelevant.
33
Which skill is essential for active listening during customer interactions?
Interrupting customers to offer quick solutions
Attentively understanding and empathising with the customer
Asking multiple questions simultaneously
Responding promptly without understanding the issue
34
True or False- Things Such as Taking Pride in Your Work, Smiling, and being Aware, Can help with your Customer Care .
False
True
35
What is the primary goal of customer service?
Increase profits
Resolve complaints
Provide exceptional service and support
Improve product quality
36
What are workplace expectations?
Being on time.
All of the above.
Being dependable.
Having an upbeat attitude.
37
Why is Great Costumer Service Important?
Stress levels are down.
You experience less grief from the costumer.
All of the Above
he customer is happy.
38
Which soft skill involves the capability to adjust to changing circumstances and embrace new challenges?
Emotional intelligence
Adaptability
Conflict resolution
Leadership
39
Why are employers seeking candidates with strong soft skills?
c) Soft skills enhance teamwork and productivity.
d) Soft skills are only needed in creative fields.
a) Soft skills are irrelevant in the workplace.
b) Soft skills contribute to a negative work environment.
40
Why do you need to know what to do in an emergency?
To increase my knowledge
To minimise the emergency impact
To have fun
To run away

SLES MAY 20TH Flashcards | StudBud