When should the MA arrive to open the facility?

20 minutes before the first patient arrives

Which of the following is NOT an appropriate action in forming a successful study group?

Include extra time for casual conversation within session

Which of the following is NOT part of the brainstorming process

One person assigned to implement a solution

What kind of question that is frequently asked by individuals seeking a new physician?

Will the doctor listen to what I have to say?

Which of the following is correct when folding a letter for standard window envelopes?

Fold to read entire address in the window

When the office design is being considered, what should be kept in mind for the reception area?

Provide privacy for the Administrative Medical Assistant

Which of the following would the HR manager most likely not look for when reviewing resumes?

Age, sex, and race of applicant

A provider can give access to the health information of an elderly patient if:

The patient has signed a release

Which of the following is the most appropriate action of an office manager who makes a mistake?

Admit the mistake, seek to prevent it from happening again

Why is facial expression considered important?

It sends nonverbal communication

If the patient is a child, what is a better way to overcome communication issues?

Make healthcare a teaching opportunity

Which of the following best describes a disadvantage of having fresh flowers in the medical facility?

They may effect a patient’s allergies

Which of the following is an example of a document that may be signed by the MA?

Notification of collection procedures

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MA 40 Final part 1

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Answers

1
When should the MA arrive to open the facility?
15 minutes before the first patient arrives
When patients arrive
Within 10 minutes of the provider entering the office
20 minutes before the first patient arrives
2
Which of the following is NOT an appropriate action in forming a successful study group?
Create the right study environment
Selecting a partner that shares your drive to succeed
Include extra time for casual conversation within session
Schedule plenty of time to study the material
3
“Tell me what you’ve been doing since you retired” Is what kind of interview technique?
Direct statement
Feedback statement
Indirect statement
Invasive statement
4
Patients should be encouraged not to communicate their feelings?
False
True
5
Which of the following is NOT part of the brainstorming process
Everyone feels free to contribute
One person assigned to implement a solution
A leader is assigned to streamline the process
Everyone works together towards a common goal
6
Which of the following is the most appropriate action to maintain patient privacy?
Knocking before entering
Entering the room while knocking
Locking the exam room door behind you
Maintaining a clean environment
7
What kind of question is: “What type of care will you have during your recovery?
Judging
Close-ended
Open-ended
Leading
8
Which of the following is the person who decodes the message?
Sender
Receiver
Feedback
Message
9
Which of the following is NOT an example of good writing tips for business letters?
Use of a block letter style
Use of a free flow style
Proofreading
10
What colors are good in areas that require quiet and extended concentration?
Purples and blues
Reds
Blues and greens
Yellows and Oranges
11
Which of the following best describes the staff member most likely responsible for preparing payroll checks?
Office Manager
The provider
Administrative MA
Clinical MA
12
What is the defense mechanism used when a patient does not react by showing emotion after hearing bad news?
Denial
Dissonance
Acceptance
Nonverbal communication
13
“Why did you leave your last job?” Is a general question common in an interview
True
False
14
Students graduating from an ABHES-accredited school can be certified through which of the following organizations?
AMT
RMA
AAMA
CMT
15
Which of the following operates under the AAMA and evaluates MA programs according to the standards of the CAAHEP?
AMT
MAERB
ABHES
CMA
16
The law on how long CMA certification lasts became effective on what date?
January 2005
June 2005
January 2007
June 2007
17
What kind of question that is frequently asked by individuals seeking a new physician?
Does he have any kids?
What does the doctor look like?
Will the doctor listen to what I have to say?
Is he a know-it-all?
18
Be prepared with an alternate candidate for a position should the preferred candidate respond negatively.
False
True
19
To verify that all employees are authorized to work, employees must submit an eligibility verification form (I-9)
False
True
20
Which of the following would NOT be included in facility and equipment management?
Facility improvements
Magazine subscriptions
Procedures manual
Ancillary services
21
Someone applying to take the NHA exam must have either graduated from a program or worked in the field for how long?
10 years
5 years
2 years
1 year
22
A voluntary separation occurs when an employees performance is poor or a serious valuation of office policies occurs
True
False
23
Which theory states that there is a specific rank to a person’s needs, including food, clothing, and shelter?
Needs column
Ranking of needs
Tower of needs
Hierarchy of needs
24
Which of the following is correct when folding a letter for standard window envelopes?
Fold to read entire address in the window
Fold it in thirds, then write the address on the outside of the paper
Ask someone else to fold
25
A complimentary closing should correspond to the salutation
False
True
26
Which of the following best describes the most common time period for a new employee to be placed on probations?
A full calendar year
6 months
60-90 days
30-60 days
27
Which of the following organizations awards the Certified Medical Assistant credentials?
NHA
AAMA
RNA
RMA
28
Which copy notation should the writer include at the bottom of the letter to another person with the recipients knowlege
Bid
Enc
Cc
Rom
29
Which of the following can be overwhelming and intimidating to elder adults?
Extremely bright colors
Their diagnosis
The provider’s office
Cultural biases
30
When the office design is being considered, what should be kept in mind for the reception area?
An area for fresh flowers
Provide privacy for the Administrative Medical Assistant
A place for reading material
At least 20 chairs for patients to wait in
31
Which is NOT helpful in preventing conflicts?
Encouraging an open door policy
Listening to employees
Seek out office gossip
Keep confidences
32
Which of the following skills and qualities does the MA office manager need to be successful?
All of the above
effective communication skills
Truthfulness and objectivity
People skills
33
8 1/2 is a common envelope size
True
False
34
Which of the following is NOT true regarding the objective of a smoking policy?
Promotes health
Sets an example for patients
Covers staff only
Encourages employee morale and productivity
35
How many employees does a company need to have to require ADA compliance?
10
15
30
20
36
Which of the following must be present to achieve effective verbal and nonverbal communication?
Being close to another person
Congruency
Conflict
Two people
37
Which of the following would the HR manager most likely not look for when reviewing resumes?
Supplemental education received
Unexplained gaps in employment
Training related to position
Age, sex, and race of applicant
38
Which of the following is NOT a take of the Human Resources manager?
Interpreting legal regulations
Creating office policy manuals
Providing employee training
Hiring and recruiting personnel
39
What kind of question is: Are you still taking your medication?
Open-ended
Close-ended
Nonverbal
Leading
40
A provider can give access to the health information of an elderly patient if:
The person asking has a good reason
The patient is in a coma
The patient has signed a release
They are related
41
Which of the following is the most appropriate action of an office manager who makes a mistake?
Accuse someone else of making a mistake
None of the above
Quietly correct it and hope it never happens again
Admit the mistake, seek to prevent it from happening again
42
What is considered personal space in an intimate setting?
2 feet
1 1/2 feet
1/2 foot
1 foot
43
Which of the following best describes making facilities and equipment available to all users?
Accessibility
Availability
Congruency
Accountablity
44
What kind of mail does not need to be sent directly to the provider and can be directed elsewhere in the office?
Checks from patients
Patients asking about a diagnosis
Personal letters addressed to the physician
Letters from other physicians
45
A summary report of this payroll form must be sent to Social Security Admin each year:
W-6
W-4
W-2
I-9
46
Why is facial expression considered important?
It shows the context of the conversation
To show disapproval
It sends nonverbal communication
It shows that the person is happy
47
As an office manager, which behavior will most likely reflect your professional competence?
Being courteous and diplomatic
How fast you complete a task
Never making a mistake
Being on time every day
48
If the patient is a child, what is a better way to overcome communication issues?
Talk more slowly to the child
Make healthcare a teaching opportunity
Only talk to the parent
Act out what you need to say using toys
49
Which of the following is NOT considered a proven means of time management?
Never delegate
Develop a to-do list
Guard your time
Handle items once
50
Which of the following best describes a disadvantage of having fresh flowers in the medical facility?
A patient may complain about the color of the flowers
They may die and not smell nice
If the flowers fall, the water could cause someone to slip
They may effect a patient’s allergies
51
Which of the following is an example of a document that may be signed by the MA?
Progress notes
Notification of collection procedures
Checks for buying inventory
Patient charts
52
Who should be called if you are unsure about security measures?
No one, you can handle it yourself
Local law enforcement
The physician
The HR department
53
What most often contributes as much to a patient’s well being as does the medical attention given by the provider?
Other patients attitudes
Environment
Events that happened outside the office
Their insurance coverage
54
Personnel records are usually kept for a period of 6-8 years after employees leave the practice
True
False
55
What is the minimum number of years of work experience in MA without formal training required to sit in on the RMA exam?
5 years
4 years
1 year
10 years
56
Which of the following letter styles omits the salutation and closing?
Modified block
Full block
Free form
Simplified
57
Which of the following is NOT one of the elements of professionalism?
Speed
Integrity
Initiative
Communication
58
Which of these are NOT a way for health care institutions to use social media?
Use large platforms like Facebook or Instagram
Establish a public profile
To convey medical diagnoses
List provider’s names
59
Which of the following is most appropriately related to nonverbal communication as a language?
It’s about 7% of all communication
Nonverbal language isn’t as important
We learn nonverbal first
60
Which of the following is NOT a roadblock to communication?
Sharing subjects
Lack of feedback
Invading personal space
Impatience
61
Which of the following best describes the purpose of certification for an MA?
To make you look better than other candidates
To set a standard for evaluating an individual’s professional competence
To test your skills and knowledge against other people
To get hired
62
Which of the following does NOT describe an advantage of teamwork in the office?
It encourages independence
It encourages efficiency
More gets done in a day
Builds morale
63
Which of the following communication styles is direct and in-your-face?
Direct communication
High context
Argumentative communication
Low context
64
Which of the following is the most appropriate action of the MA who is assigned an unfamiliar task?
Ask someone else to do it
None of the above
Read the procedures manual
Try the task first
65
Which of the following is a correct example of the reference initials notation?
Wljg
WL/jg
Wl/ Jg
WL/JG
66
The CMA (AAMA) exam includes a section on legal issues. What is that section called?
Clinical
Hospitality
Legalities
General
67
Which of the following takes place after the receiver has decoded the message sent by the sender?
Message
Feedback
Communication
Mimicking
68
A colon follows the salutation when composing a letter
True
False
69
Which is the most appropriate action of the Administrative MA when there is a delay in the provider’s schedule?
Don’t say anything
Notify patients of the delay and offer alternatives
Call the provider and ask what is taking so long
Tell the patients about the delay but tell them to have patience
70
Which of the following would most likely NOT be included on an office brochure designed to welcome new patients?
Procedures done in the office
Financial policies
Acceptable insurance
The location of the office
71
Full-time employees generally work 30 hours or more per week.
False
True
72
Which organization accredits the MA programs from which a student may graduate and take the CMA and RMA exams?
AAMA
AMT
CAAHEP
ABHES
73
Which of the following is NOT a guideline to room readiness?
Disinfect surfaces
Empty cabinet surfaces
Clean the exam bed
Make sure everything is well stocked
74
What of the following is probably NOT an effective method of reducing employee stress?
Utilizing goal setting techniques
Obtaining a detailed job description
Saying “no”
Jumping to conclusions to save time
75
Which of the following is NOT an appropriate example of accessibility features for the physically challenged?
Easy to climb ramps with handrails
Doors that open with a press of a button
Elevators
Step walkways with no ramps
76
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
An hour
No more than 30 minutes
10 minutes
20 minutes
77
Which of the following is the most effective way to check a room’s readiness for a patient?
Clean off all surfaces
Stick your head in to check
Place yourself in the room as the patient
Act as if you are the physician coming to check the room
78
Rather than implying that a patient is simply overreacting, a professional should:
Ignore them until they calm down
Act sincere but gossip behind their back
Be sincere, empathetic, and nonjudgmental
Call someone else for help
79
After certification through AMT, certificates must reinstate how often?
Every four years
Every three years
Every 2 years
Every year
80
Which of the following would NOT be considered a trait of business correspondence?
Timely
Block letter style
Lengthy
Factual and accurate
81
Which of the following is the letter style considered the most efficient for the ambulatory care setting?
Full block style
Simplified
Free form
Modified block
82
The interview is usually conducted by two people if a second interview is anticipated
False
True
83
What is a good way to show respect for a shy and quiet patient?
Talk as much as possible to fill the silence
Ask them questions
Allow for occasional pauses or silences
84
Who sets the climate for the social exchange between the patient, the physician, and the rest of the staff?
Administrative MA
The HR Manager
Clinical MA
The physician
85
Having written policies means not having to determine a policy on a case-by-case basis
True
False
86
Social networking should NOT be used in the following ways?
Interacting by adding friends, coworkers, and colleagues
Make your company attractive and interesting
To criticize the competition
Establish a public profile
87
What section of the AAMA includes patient preparation and assisting with the provider, preparing and administering meds?
Clinical
Professional
Administrative
General
88
Which of the following is true regarding a job description?
Discarded when employee leaves the position
Updated only when employee leaves
Updated on an annual basis
Completed with HR manager and new personnel
89
Which of the following is a correct statement about the CMA certification examination application process?
All applicants are accepted
The CMA needs to be employed to apply
Incomplete applications are returned
The applicant may have a criminal record
90
How many times should a document be reviewed to be proofread correctly?
Four times
Two times
One time
Three times
91
Approximately how much of a provider’s time will be spent treating the elderly by 2020?
50%
20%
30%
40%
92
Which of the following is NOT one of the C’s of communication?
Completeness
Clarity
Current
Consideration
93
Which of the following organizations awards the RMA credential
ABHES
AMT
NHA
RMA
94
When was the ADA passed by the US Congress?
1992
1990
1991
1993
95
NHA certification now require how many continuing education credits to remain current?
60.0
10.0
5.0
15.0
96
Who is the founder of humanistic psychology and creator of the hierarchy of needs?
Sigmund Freud
Abraham Maslow
Alfred Adler
Carl Jung
97
Which of the following is the number of continuing education units required by AAMA to recertify?
50
60
30
20
98
The principle barrier to communication at the point of care is which of the following?
Feedback
Dirty exam room
Body language
Emotional tension
99
The civil Rights Act from which year prevents employees from discriminating based on race, color, religion, sex, or age?
1977
1964
1966
1976
100
When communicating, what percent of the message is actually communicated by the spoken word?
20%
3%
12%
7%

MA 40 Final part 1 Flashcards | StudBud