Salon spa & business

According to industry experts, how often does the average loyal client visit a salon/spa?

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Which of the following time periods identifies the consideration for a short-term goal?

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

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A rental agreement is known as a:

I will get a job within the next 60 days is an example of what type of goal?

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Which of the following guidelines represents something you should NOT do for a job interview?

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

Who can decide if a goal is realistic?

To be granted future loans, it is important to pay loans on time and avoid:

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

“Is this something I can commit to?” is a question that would be asked when determining if a goal is:

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Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

What is the purpose of a handbook for a salon/spa?

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Which of the following statements describes a value add-on package?

All of the following statements are ways to demonstrate being truly interested in your client’s well-being EXCEPT:

All of the following descriptions identify ways to help create a long-range goal EXCEPT

Benchmarks for a goal are usually expressed with:

A set income given to an employee on a weekly or monthly basis is known as:

For estheticians just starting out, the most common and immediate source of referrals is:

A goal you know you can complete because someone did it before is considered:

What ancient culture was believed to be the first to develop extensive beauty products?

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The ideal salon/spa arrangement has an efficient traffic pattern providing:

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What is the form called that verifies an employee’s identity and authorization to work in the U.S.?

Which of the following situations would represent a good time to ask a client for referrals?

A set dollar amount of rent paid each month to the lessor is called:

What term refers to the atmosphere of one’s surroundings; the feeling of a place; its aura?

Which of the following business types is owned by the shareholders and formed under legal guidelines?

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

All of the following guidelines can help you plan your career path EXCEPT:

Measurable goals will help you get organized and:

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Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Paid holidays, bonuses and insurance are all examples of:

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A salon/spa working harmoniously as a group can describe which of the following work ethics?

All of the following examples will help the esthetician manage working time effectively EXCEPT:

Before a salon/spa owner can hire employees, they need to apply for a:

All of the following categories represent top customer demographics to note EXCEPT:

Of the items listed, which one is NOT considered a benefit?

If an esthetician leaves a salon/spa, his or her clients will frequently:

A sole proprietorship is a business owned by:

If you don’t waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

What approximate percentage of all clients that visit the salon/spa are lost annually?

What is considered to be the number one reason why clients move on to another salon/spa?

Which of the following statements describes a behavioral interview question?

Pareto’s principle is called the:

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

Which client type requires accurate information regarding ingredients and product application?

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A realistic goal is one that:

Which of the following statements would offer a solution to procrastination?

Barriers to the effective use of time include all of the following factors EXCEPT:

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?

Beverages, food, magazines and umbrella stands in the salon/spa are examples of:

A goal strategy that states exactly what you want to accomplish is referred to as being:

Having an esthetician visit you at the office or home became the ultimate high-status treat in the:

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All of the following descriptions apply to an independent salon/spa EXCEPT:

Procedures in the salon/spa that ensure all products are accounted for is known as:

Net worth is calculated by subtracting liabilities from:

An efficient working space for each esthetician is:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

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All of the listed guidelines could be used to set service prices EXCEPT:

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What is considered the best form of advertising?

Which of the statements represents a specific goal?

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the following time periods identifies the consideration for a long-term goal?

The stock control management checklist often includes all of the following categories EXCEPT:

Patient privacy measures for working in a medi-spa or clinic include all of the following descriptions EXCEPT:

Which form of advertising involves sending postcards or flyers to prospective clients?

Tips for treatment-room productivity include all of the following statements EXCEPT:

Which of the following descriptions identifies the meaning of clientele?

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Which of the following descriptions is NOT a best practice strategy for building a clientele?

Which of the following descriptions is considered a key to successful client relationships?

In many cases, the first person to greet a client as they arrive is the:

How is a task that can be completed within the month ranked when using the ABC prioritizing technique?

The determination on whether a specific product should be continued as a retail item is based on the number of:

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Esthetics, as a separate profession in the U.S., did not evolve until the late:

The tentative client arrives at the salon/spa with which type of budget?

A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as a(n):

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A tip for an employee answering the telephone is to answer within how many rings?

Treating your client like an important, valued individual is known as:

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