Merchandising MATS- All questions except 4

If total sales for the year were $4 mil. and $450K of that was due to the sale of merch, what % of gross was from merch?

Printed or typewrttn list of the casket and alternative containers normally offered for sale that you dont have to order

Developed in the “strategic planning process” is:

All of the following disclosures are required on the General Price List by the FTC Funeral Rule EXCEPT:

The administration and supervision of office duties and functions is called:

Funeral service management is more ________ oriented than __________ oriented

The goods which are sold or offered for sale directly to the public for use in connection with funeral services:

Funeral service practice differs from other managerial areas in that the total services of a firm are available to:

The topmost part of the casket is the:

The time limit for making application for a veteran’s headstone for a deceased veteran is:

Any person, partnership, or corporation that sells or offers to sell funeral goods and funeral services to the public:

How does the practitioner utilize the “direct method” of selling a casket?

The most effective location for a casket selection room in the funeral home is the:

If a funeral director purchased a casket for $350 and sold it for $950.  The CVI for that piece of merchandise would be

“Let the seller beware” is also known by which Latin term?

If the thickness of ferrous caskets is reported as gauge, a casket 1/16 of an inch thick would be referred to as:

Long-term goals are usually set for:

Which of the following types of wood is light in texture, non-resistant, easily worked& is milled from a conifer tree?

Caskets increase in width in increments of:

What is the most commonly accepted means of measuring the thickness of copper and bronze caskets?

The term in which a Ferrous Casket is measured for thickness:

A record listing the merchandise on hand at any given point in time is called a(n):

Which gauge of casket would be recognized to be the most durable in construction?

Staffing is included in which of the following management functions:

_ is defined as the entire casket minus the handles, hardware, interior and exterior materials

Developing activities with an organizational climate conducive to maximum efficiency and worker satisfaction is:

The percentage derived by dividing the wholesome amount of the merchandise by the real price of the merchandise yields

A scheduled time when the body is presented for viewing in a casket so that the family and friends may come together is:

Galvanizing is a process in which steel is coated with:

The term “Theory X and Theory Y” is also known by what name?

Which of the following is classified as a hardwood?

The Magnuson-Moss Warranty act concerns:

Which one of the following is NOT specifically required by the Federal Trade Commission?

Burial vault that is closed by lowering the dome over the base:

What term describes the “Two Factor Theory”?

One part of the “planning process” is called:

A request for a funeral home to transfer a deceased to the funeral home is called:

A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices:

The primary objective of Funeral Service Management is:

The purchasing, pricing, display and sale of a product shown as

The method of price quotation by which each unit of service and/or merchandise is priced:

The gage of steel casket is equal to the number of steel sheets placed on top of one another to equal the thickness of _

The efficient utilization and adequate regulation of assets, revenue, expenditures and capital rights is known as:

An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining.

In casket manufacturing, “kapok” is used as:

The obtaining and maintaining of adequate work space and funeral equipment is called:

Which of the following is an “end” or “corner” design for a casket shell?

The standard measurement used to measure steel caskets.

What term describes tasks that are intended to be accomplished by a specific date&are stated in specific terms....

Which type of metal can be described as malleable, ductile, and having a reddish-brown  color?

Another term for the “extend over” is the:

The meeting between the funeral director and the client family during which the funeral arrangements are discussed is _

An example of softwood species casket would be:

The indirect method of approach for casket selection requires:

An exterior material covering a casket with a raised design is said to be:

Variable costs, amount of workmanship involved, and the species available are:

The price increments between casket prices, when arranged in order of their increasing value, is called the price

A metal that is said to be “ferrous” contains primarily which element?

A term which refers to the “lug” on a casket is:

Caskets increase in length in increments of:

Similr to the full coach perfection cut this casket contains no innr foot panel. But a blanket is used to cover the legs

What are generally considered the two most important liabilities of a manager or supervisor?

Automotive equipment made available for hire is called:

The art of making the public aware of the services or commodities that a business has for sale is termed

A wedge-shaped burial container, which is broader at the shoulders than at the head or feet is called a:

A casket can be divided into __ categories:

Any container which is designed for placement in the grave around the casket including, but not limited to burial vaults

The part of the casket handle which is grasped by the pallbearers is the:

Which of the following involves the administration of a funeral service enterprise?

Chromium is added to carbon steel primarily to:

Which one of the following casket interiors is considered the standard for expensive caskets?

Thins sheets of wood glued together so that the grains of each layer are at right angles to each other?

If a consumer does not want to accept, or look at the General Price List then:

A mngmnt function which compares organizational and individual performance with predetermined stndrds or expcted results

A container which is designed for the encasement of remains and which usually is made of wood, metal, fiberglass, etc

Efforts of all in an organization directed to ensure that quality in the production of goods and services is achieved