Before accepting your first position as an esthetician, you should ______.

find out as much as possible about the salon's history and philosophy

Managing day to day operations requires ________

solving problems on a regular basis

To be effective at retailing you should ______

familiarize yourself with chemical ingredients, and their effects on skin

What should you do after asking a caller for permission to put caller on hold?

allow enough time for a response

When is it appropriate to reveal to the client that you don't know something?

when the client requests information about an unfamiliar subject

When interviewing for your first esthetics position, showcase your best qualities by defining _______

Your personal skills and qualities that make you a desirable employee

It should be standard practice to ________

Remind clients to book their next appointment

Which statement about tips is correct?

tips are considered part of your taxable income

the total income from sales and services, before expenses are taken out

What is NOT one of the responsibilities of an independent contractor?

paying franchise fees for the salon

What are transferable skills?

skills mastered at one job that are applicable to a new position

During an information interview, it is recommended to ask about ______

the duties and responsibilities required by the estheticians on staff

To be successful at retail sales, you must be _____

motivated and committed to their value

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Career/Skin Care Biz/Sales

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Answers

1
What is the correct term for the money needed to invest in a business?
capital
collateral
lucre
down payment
2
Before accepting your first position as an esthetician, you should ______.
count the number of stations versus the number of treatment rooms
take more classes
find out as much as possible about the salon's history and philosophy
meet every person who works at the salon
3
Managing day to day operations requires ________
all of the above
knowing instantly which products you should include in your practice
solving problems on a regular basis
client recommendations
4
To be effective at retailing you should ______
limit your knowledge base to the items your salon carries
try to memorize the name and chemical makeup of every product on the market
familiarize yourself with chemical ingredients, and their effects on skin
rely completely on manufacturer provided information
5
What should you do after asking a caller for permission to put caller on hold?
shout to the person in the salon with whom the caller needs
immediately put the caller on hold
allow enough time for a response
warn the caller he or she might be on hold for a long time.
6
When is it appropriate to reveal to the client that you don't know something?
when the client requests information about an unfamiliar subject
when a client asks about a service you do not want to perform
you should always create the immpression you know everything
when you sense the client wants to "show off" some personal knowledge
7
When interviewing for your first esthetics position, showcase your best qualities by defining _______
your dream salon
the product lines that you want to use for services
Your personal interests that would make you a well-rounded employee
Your personal skills and qualities that make you a desirable employee
8
which of these is an example of a variable cost?
utility bills
rent payments
internet service bills
loan payments
9
To be a successful esthetician, you need to remember that your top priority is ______.
networking with other professionals
meeting salary goals
career advancement
customer service
10
It should be standard practice to ________
have each person in the salon answer the phone in his or her own way
Remind clients to book their next appointment
enter all appointments in the appointment book at the end of the day.
"squeeze in" clients whenever they request it
11
Which statement about tips is correct?
only full-time employees may accept tips
tips are considered part of your taxable income
the standard tip is about 10 - 12 percent
all salons allow estheticians to keep tips
12
If you work on a straight commission basis, your commission rate can range from _____.
30 - 40%
75 - 80%
10 - 20%
25 - 60%
13
Salons are kept going by ______
posters and other marketing displays in the salon
retaining clients
attracting new clients
frequent spa menu changes
14
What does OSHA oversee?
efficacy of skin care products
compliance with tax regulations
product advertising
workplace safety
15
In addition to the traditional job interview, many prospective employers will ask you to do ______.
perform a full makeover on a client
perform a facial
spend some time behind the store's retail counter to prove your sales skill
work for free for a week on a trial basis
16
What should you do when leaving phone messages?
leave a thorough description of all services you expect to perform
pretend to be the salon manager
remind the client to bring enough money to pay for services
address the client by name
17
What is revenue?
the total income from sales and services, before expenses are taken out
the money have left over in your paycheck after taxes are taken out
the amount of money left after expenses are taken out
the amount you earn in your paycheck before taxes are taken out
18
effective management and ______ skills are the most important to good public relations.
policy creation
all answers
communication
bookkeeping
19
What effect do repeat customers have on a business?
eliminate the need for advertising
deter potential clients from coming into the salon
eliminate the need for marketing
keep business flowing
20
What is one tool for writing an effective resume?
highlighting personal goals
avoiding cliched phrases
avoiding action or power words
using vague language
21
What is one of the best methods of advertising for a salon?
a flashing sign outside of the salon
using a keychain with the salon logo
referrals from current clients
wearing T-shirts with the salon logo
22
What is NOT one of the responsibilities of an independent contractor?
paying his or her own fees
controlling his or her own hours
paying franchise fees for the salon
paying his or her own taxes
23
What should you sometime between 24 and one week after a client's salon visit?
send an e-mail asking why the client has not returned yet to the salon
check with the receptionist to see if the client has re-booked yet
place a follow-up phone call
ask the client for a referral to another potential client
24
What are transferable skills?
skills that you must learn in order to succeed at a specific salon
skills mastered at one job that are applicable to a new position
skills learned in the salon that can also be applied at home
skills you are able to quickly teach co-workers
25
How retail products are arranged and displayed in the salon or spa is known as ______
marketing
merchandising
consultative selling
retailing
26
During an information interview, it is recommended to ask about ______
if the salon is alway busy
the duties and responsibilities required by the estheticians on staff
if the clients make enough money to afford esthetic services
if the staff will support your services
27
Which of these business structures offers an owner the greatest protection from personal liability
corporation
partnership
booth rental
sole proprietorship
28
Whose assistance should you seek out if you do not understand your obligations as a business owner?
architect and accountant
marketing specialist and architect
attorney and accountant
marketing specialist and attorney
29
To be successful at retail sales, you must be _____
skilled in sales techniques
a natural sales person
motivated and committed to their value
all of the above
30
To help you manage your finances well, it is recommended that you determine how much capital you will need for ________.
six weeks
two years
one week
six months

Career/Skin Care Biz/Sales Flashcards | StudBud